Welcome!

News Feed Item

Frost & Sullivan Applauds T-Systems' Success in the IT Services Industry through its Customer-centric Approach to Product Development and Service Delivery

Through continued focus on sustainable development across all areas of business and communities it serves, T-Systems can become a significant organisation in South Africa

CAPE TOWN, South Africa, Aug. 26, 2014 /PRNewswire/ -- Based on its recent analysis of the IT services industry, Frost & Sullivan recognizes T-Systems with the 2014 South African Company of the Year Award. T-Systems in South Africa has gained a reputation for providing a superior set of ICT solutions, and is one of the leading outsourcing service providers locally. The company offers end-to-end solutions across ICT operations and systems integration, and is particularly strong in the data centre and enterprise resource planning markets. T-Systems in South Africa has an extensive portfolio of services, which it delivers to organisations across a variety of horizontal and vertical sectors including IT outsourcing and SAP services to South Africa's leading enterprises across all industries and Public Services.

Being part of the German-based Deutsche Telekom Group, T-Systems has access to the parent company's centralized market and competitive intelligence in South Africa. Therefore, it is well-placed to leverage the international best practices in application services, infrastructure services and IT, including cloud computing, managed services and SAP solutions, and adapt them to the local market. This advantage has allowed the company to rack up a number of firsts in practices and solutions. For example, T-Systems is considered the first service provider to offer a cloud-based service for SAP solutions in the local market.

"T-Systems uses innovation as a key differentiator to enable digital transformation. By leveraging novel solutions and internalising innovative thinking in the local context, T-Systems has been able to establish the T-Systems Innovation Factory in collaboration with the Innovation Hub and the Maxum Business Incubator," said Frost & Sullivan Research Analyst Lehlohonolo Mokenela.

"With hot-desking solutions, boardrooms and a collaboration space, the Innovation Factory was designed to foster innovation and collaborations among the company, its customers and leading market experts."

Emerging technologies such as cloud computing, big data, collaboration and mobility help customers achieve closer proximity to their customers and workforce, a concept T-Systems calls 'Zero Distance'. Zero Distance is all about providing solutions that address consumer pain points, which will ensure operational efficiency and boost revenues.

T-Systems other notable efforts to innovate to Zero Distance include the Zero Outage quality initiative, which is aimed at ensuring that employees are prepared to handle occasional power failures and outages. This is supported by a training and certification program to reinforce a Zero Outage mindset, encouraging employees to conceptualise new ways to reduce the time to repair outages and improve processes to prevent recurrences.

Meanwhile, the Zero Outage Supplier Certification programme complements the Zero Outage initiative by confirming quality across the value chain. The Zero Deviation quality initiative ensures that projects run according to the agreed timelines, cost and quality levels contracted with the customers. Lastly, the Intensive Quality Care initiative facilitates the remediation of escalated environments in collaboration with customers to agreed service levels as rapidly as possible.

T-Systems has developed a standardised portfolio of data centre, collaboration and end-user services, and gradually migrates enterprises' processes from legacy systems to dynamic high-performing ICT. As a result, by the time cloud and big data services become more mature and ready for use by enterprises, T-Systems would have set the stage to support the services. One of T-Systems' key strengths is having shared platforms over which services are provided and then having a different journey with each customer based on their specific needs.

Beyond profit-driven objectives and maximizing investor value, T-Systems has demonstrated a willingness to embrace a more powerful ideal of bringing greater value to customers and the country. Aligned with the National Development Plan, T-Systems contributes through skills development, localisation and job creation. This is demonstrated in the company's participation in South Africa's transformation objectives. A long-standing investment in the ICT Academy and the T-Systems Learnership programme is proof of its commitment and passion for skills development within the ICT sector.

"The company has been able to maintain a local relevance in its understanding of the market, by employing a predominantly South African workforce that has better insights into the local market," noted Mr Mokenela. "Despite Deutsche Telekom's majority shareholding in T-Systems in South Africa, an estimated 97 percent of the company's employees are South African."

The company's core values ensure that it adapts to its local environment, in terms of culture and enterprises. This also enables it to provide more tailored, non-generic solutions across industries and enterprises.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in terms of growth strategy and implementation. The award recognizes a high degree of innovation with products and technologies and the resulting leadership in terms of customer value and market penetration.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

About T-Systems

Drawing on a global infrastructure of data centres and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. T-Systems provides integrated solutions for the networked future of business and society. Some 50,000 employees at T-Systems combine industry expertise and ICT innovations to add significant value to the digitization strategies and core business of customers all over the world. T-Systems generated revenue of around EUR 9,5 billion in the 2013 financial year.

Since the inception of T-Systems in South Africa in 1997, the company has cemented its position as one of the most successful T-Systems companies outside of Europe. A leading ICT outsourcing service provider locally, T-Systems offers end-to-end ICT solutions in both the ICT Operations and Systems Integration markets. Their extensive portfolio of services covers the vertical, horizontal, IT and TC space. T-Systems South Africa's head office is located in Midrand with another major office in Cape Town, and 20 further representative offices in locations throughout southern Africa.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants.

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Us:     Start the discussion

Join Us:           Join our community

Subscribe:       Newsletter on "the next big thing"

T-Systems in South Africa press contact

Lebohang Thokoane
Head of Marketing & Communications
@: [email protected] 
T: +27(11)266-0266
M: +27(78)803-0634

Frost & Sullivan press contact

Samantha James
Corporate Communications Africa, Frost & Sullivan
@: [email protected]
T: +27-21-680-3574

SOURCE Frost & Sullivan

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
In this presentation, you will learn first hand what works and what doesn't while architecting and deploying OpenStack. Some of the topics will include:- best practices for creating repeatable deployments of OpenStack- multi-site considerations- how to customize OpenStack to integrate with your existing systems and security best practices.
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, provided a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services with...
Evan Kirstel is an internationally recognized thought leader and social media influencer in IoT (#1 in 2017), Cloud, Data Security (2016), Health Tech (#9 in 2017), Digital Health (#6 in 2016), B2B Marketing (#5 in 2015), AI, Smart Home, Digital (2017), IIoT (#1 in 2017) and Telecom/Wireless/5G. His connections are a "Who's Who" in these technologies, He is in the top 10 most mentioned/re-tweeted by CMOs and CIOs (2016) and have been recently named 5th most influential B2B marketeer in the US. H...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"With Digital Experience Monitoring what used to be a simple visit to a web page has exploded into app on phones, data from social media feeds, competitive benchmarking - these are all components that are only available because of some type of digital asset," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"Venafi has a platform that allows you to manage, centralize and automate the complete life cycle of keys and certificates within the organization," explained Gina Osmond, Sr. Field Marketing Manager at Venafi, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"This week we're really focusing on scalability, asset preservation and how do you back up to the cloud and in the cloud with object storage, which is really a new way of attacking dealing with your file, your blocked data, where you put it and how you access it," stated Jeff Greenwald, Senior Director of Market Development at HGST, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
Michael Maximilien, better known as max or Dr. Max, is a computer scientist with IBM. At IBM Research Triangle Park, he was a principal engineer for the worldwide industry point-of-sale standard: JavaPOS. At IBM Research, some highlights include pioneering research on semantic Web services, mashups, and cloud computing, and platform-as-a-service. He joined the IBM Cloud Labs in 2014 and works closely with Pivotal Inc., to help make the Cloud Found the best PaaS.
Creating replica copies to tolerate a certain number of failures is easy, but very expensive at cloud-scale. Conventional RAID has lower overhead, but it is limited in the number of failures it can tolerate. And the management is like herding cats (overseeing capacity, rebuilds, migrations, and degraded performance). In his general session at 18th Cloud Expo, Scott Cleland, Senior Director of Product Marketing for the HGST Cloud Infrastructure Business Unit, discussed how a new approach is neces...
Cloud-enabled transformation has evolved from cost saving measure to business innovation strategy -- one that combines the cloud with cognitive capabilities to drive market disruption. Learn how you can achieve the insight and agility you need to gain a competitive advantage. Industry-acclaimed CTO and cloud expert, Shankar Kalyana presents. Only the most exceptional IBMers are appointed with the rare distinction of IBM Fellow, the highest technical honor in the company. Shankar has also receive...
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Business professionals no longer wonder if they'll migrate to the cloud; it's now a matter of when. The cloud environment has proved to be a major force in transitioning to an agile business model that enables quick decisions and fast implementation that solidify customer relationships. And when the cloud is combined with the power of cognitive computing, it drives innovation and transformation that achieves astounding competitive advantage.
The Founder of NostaLab and a member of the Google Health Advisory Board, John is a unique combination of strategic thinker, marketer and entrepreneur. His career was built on the "science of advertising" combining strategy, creativity and marketing for industry-leading results. Combined with his ability to communicate complicated scientific concepts in a way that consumers and scientists alike can appreciate, John is a sought-after speaker for conferences on the forefront of healthcare science,...
"We work around really protecting the confidentiality of information, and by doing so we've developed implementations of encryption through a patented process that is known as superencipherment," explained Richard Blech, CEO of Secure Channels Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"I focus on what we are calling CAST Highlight, which is our SaaS application portfolio analysis tool. It is an extremely lightweight tool that can integrate with pretty much any build process right now," explained Andrew Siegmund, Application Migration Specialist for CAST, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.