Welcome!

News Feed Item

Jive Further Strengthens Its Innovative External Community Platform with Next Cloud Release

Latest update delivers deeper engagement, seamless connections across devices and innovative analytics tools to help companies better attract and retain customers and partners

PALO ALTO, Calif., Aug. 26, 2014 /PRNewswire/ -- Jive Software, Inc. (Nasdaq: JIVE) today introduced the latest version of its JiveX external community platform, providing companies with even more powerful ways to engage with customers and partners "to get business done." With the JiveX Summer cloud update, customers gain significant new capabilities in three key areas that maximize community success: driving engagement, improving community analytics and connecting to existing systems. These features build on the successful introduction of JiveX Cloud earlier this year, which has already achieved strong adoption from companies turning to Jive to power their external communities.

@Jivesoftware strengthens its JiveX external community platform with latest cloud release, including more robust analytics to better leverage key influencers.

"An online community can make or break a company's reputation and significantly impact its top line. And as we are seeing more often, customers and partners are now participating in their communities from a variety of Web browsers – where experiences can vary," said Colleen Jansen, vice president of product marketing, Jive Software. "Our latest version of JiveX provides a compelling external community experience regardless of the user's device, so that our clients can more effectively attract and retain their important customers and partners – whether they're accessing the community from their desktop or mobile device."

On average, more than 25 percent of the traffic on JiveX customer and partner communities comes through mobile browsers. The Summer cloud release meets these growing needs by delivering one of the industry's most advanced, tailored experiences across devices.

Significant advancements in the JiveX Summer cloud release include:

  • Smarter mobile experience. A new responsive design capability ensures that as the size of a user's web browser changes, so does the layout of the site – making it easier to navigate and view critical content. Customers and partners visiting a company's online community will see the same great interface from any device while seeing the content and functionality that matters most.
  • Greater connectivity with CRM for improved customer care response time. The enhanced JiveX CRM Connector, which tightly connects communities with CRM systems, now comes with out-of-the-box templates for companies to offer private support portals for client – allowing customers to easily create their own support cases. In addition, JiveX extends bidirectional connections with CRM systems to help streamline customer care response time, including the ability to search content stored in the community directly from within a CRM system and sync knowledge articles about specific customers.  
  • More robust analytics to better leverage key community influencers. JiveX now features enhanced Sentiment and Influencer Reports for community managers to gain instant visibility of key influencers within their community. With more granular access to influencer sentiment, a company can quickly detect and analyze important themes related to products, launches, ideas and issues to respond to or leverage influencers more easily in marketing and support efforts.

For the complete list of JiveX Summer cloud enhancements, please visit What's New on Jivesofware.com.

Since its launch earlier this year, the JiveX cloud version has experienced strong uptake. In just over six months, JiveX has gained significant adoption with new and existing customers – such as Akamai, Birst, GNS3, Humana, ServiceMax and SideCar.

Jive has been consistently recognized as one of the top market leaders in external communities for the past decade, with industry analyst reports regularly citing JiveX's out-of-the-box capabilities and visually rich user interface. In the most recent Forrester Wave Social Depth Platforms, Forrester stated: "Jive continues to maintain its leadership position with its robust set of community platform features and strong services offerings."1

Also announced today, Jive unveiled the Summer cloud release of its enterprise communication and collaboration platform.  More information can be found here.

About Jive Software

Jive (NASDAQ: JIVE) is the leading provider of modern communication and collaboration solutions for business. Recognized as a leader by the industry's top analyst firms in multiple categories, Jive enables employees, partners and customers to work better together. More information can be found at www.jivesoftware.com.

1 The Forrester Wave Social Depth Platforms, Q3, 2013

Jive Software's logo

Photo - http://photos.prnewswire.com/prnh/20140826/139571
Logo - http://photos.prnewswire.com/prnh/20130827/MM70466LOGO

SOURCE Jive Software

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to oper...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
"We work around really protecting the confidentiality of information, and by doing so we've developed implementations of encryption through a patented process that is known as superencipherment," explained Richard Blech, CEO of Secure Channels Inc., in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, discussed how by using ne...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...
Data scientists must access high-performance computing resources across a wide-area network. To achieve cloud-based HPC visualization, researchers must transfer datasets and visualization results efficiently. HPC clusters now compute GPU-accelerated visualization in the cloud cluster. To efficiently display results remotely, a high-performance, low-latency protocol transfers the display from the cluster to a remote desktop. Further, tools to easily mount remote datasets and efficiently transfer...