Welcome!

News Feed Item

Jive Further Strengthens Its Innovative External Community Platform with Next Cloud Release

Latest update delivers deeper engagement, seamless connections across devices and innovative analytics tools to help companies better attract and retain customers and partners

PALO ALTO, Calif., Aug. 26, 2014 /PRNewswire/ -- Jive Software, Inc. (Nasdaq: JIVE) today introduced the latest version of its JiveX external community platform, providing companies with even more powerful ways to engage with customers and partners "to get business done." With the JiveX Summer cloud update, customers gain significant new capabilities in three key areas that maximize community success: driving engagement, improving community analytics and connecting to existing systems. These features build on the successful introduction of JiveX Cloud earlier this year, which has already achieved strong adoption from companies turning to Jive to power their external communities.

@Jivesoftware strengthens its JiveX external community platform with latest cloud release, including more robust analytics to better leverage key influencers.

"An online community can make or break a company's reputation and significantly impact its top line. And as we are seeing more often, customers and partners are now participating in their communities from a variety of Web browsers – where experiences can vary," said Colleen Jansen, vice president of product marketing, Jive Software. "Our latest version of JiveX provides a compelling external community experience regardless of the user's device, so that our clients can more effectively attract and retain their important customers and partners – whether they're accessing the community from their desktop or mobile device."

On average, more than 25 percent of the traffic on JiveX customer and partner communities comes through mobile browsers. The Summer cloud release meets these growing needs by delivering one of the industry's most advanced, tailored experiences across devices.

Significant advancements in the JiveX Summer cloud release include:

  • Smarter mobile experience. A new responsive design capability ensures that as the size of a user's web browser changes, so does the layout of the site – making it easier to navigate and view critical content. Customers and partners visiting a company's online community will see the same great interface from any device while seeing the content and functionality that matters most.
  • Greater connectivity with CRM for improved customer care response time. The enhanced JiveX CRM Connector, which tightly connects communities with CRM systems, now comes with out-of-the-box templates for companies to offer private support portals for client – allowing customers to easily create their own support cases. In addition, JiveX extends bidirectional connections with CRM systems to help streamline customer care response time, including the ability to search content stored in the community directly from within a CRM system and sync knowledge articles about specific customers.  
  • More robust analytics to better leverage key community influencers. JiveX now features enhanced Sentiment and Influencer Reports for community managers to gain instant visibility of key influencers within their community. With more granular access to influencer sentiment, a company can quickly detect and analyze important themes related to products, launches, ideas and issues to respond to or leverage influencers more easily in marketing and support efforts.

For the complete list of JiveX Summer cloud enhancements, please visit What's New on Jivesofware.com.

Since its launch earlier this year, the JiveX cloud version has experienced strong uptake. In just over six months, JiveX has gained significant adoption with new and existing customers – such as Akamai, Birst, GNS3, Humana, ServiceMax and SideCar.

Jive has been consistently recognized as one of the top market leaders in external communities for the past decade, with industry analyst reports regularly citing JiveX's out-of-the-box capabilities and visually rich user interface. In the most recent Forrester Wave Social Depth Platforms, Forrester stated: "Jive continues to maintain its leadership position with its robust set of community platform features and strong services offerings."1

Also announced today, Jive unveiled the Summer cloud release of its enterprise communication and collaboration platform.  More information can be found here.

About Jive Software

Jive (NASDAQ: JIVE) is the leading provider of modern communication and collaboration solutions for business. Recognized as a leader by the industry's top analyst firms in multiple categories, Jive enables employees, partners and customers to work better together. More information can be found at www.jivesoftware.com.

1 The Forrester Wave Social Depth Platforms, Q3, 2013

Jive Software's logo

Photo - http://photos.prnewswire.com/prnh/20140826/139571
Logo - http://photos.prnewswire.com/prnh/20130827/MM70466LOGO

SOURCE Jive Software

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"Storpool does only block-level storage so we do one thing extremely well. The growth in data is what drives the move to software-defined technologies in general and software-defined storage," explained Boyan Ivanov, CEO and co-founder at StorPool, in this SYS-CON.tv interview at 16th Cloud Expo, held June 9-11, 2015, at the Javits Center in New York City.
Sometimes I write a blog just to formulate and organize a point of view, and I think it’s time that I pull together the bounty of excellent information about Machine Learning. This is a topic with which business leaders must become comfortable, especially tomorrow’s business leaders (tip for my next semester University of San Francisco business students!). Machine learning is a key capability that will help organizations drive optimization and monetization opportunities, and there have been some...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to oper...
While some developers care passionately about how data centers and clouds are architected, for most, it is only the end result that matters. To the majority of companies, technology exists to solve a business problem, and only delivers value when it is solving that problem. 2017 brings the mainstream adoption of containers for production workloads. In his session at 21st Cloud Expo, Ben McCormack, VP of Operations at Evernote, discussed how data centers of the future will be managed, how the p...
ChatOps is an emerging topic that has led to the wide availability of integrations between group chat and various other tools/platforms. Currently, HipChat is an extremely powerful collaboration platform due to the various ChatOps integrations that are available. However, DevOps automation can involve orchestration and complex workflows. In his session at @DevOpsSummit at 20th Cloud Expo, Himanshu Chhetri, CTO at Addteq, will cover practical examples and use cases such as self-provisioning infra...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory? In her Day 2 Keynote at @DevOpsSummit at 21st Cloud Expo, Aruna Ravichandran, VP, DevOps Solutions Marketing, CA Technologies, was jo...
As Marc Andreessen says software is eating the world. Everything is rapidly moving toward being software-defined – from our phones and cars through our washing machines to the datacenter. However, there are larger challenges when implementing software defined on a larger scale - when building software defined infrastructure. In his session at 16th Cloud Expo, Boyan Ivanov, CEO of StorPool, provided some practical insights on what, how and why when implementing "software-defined" in the datacent...
Blockchain. A day doesn’t seem to go by without seeing articles and discussions about the technology. According to PwC executive Seamus Cushley, approximately $1.4B has been invested in blockchain just last year. In Gartner’s recent hype cycle for emerging technologies, blockchain is approaching the peak. It is considered by Gartner as one of the ‘Key platform-enabling technologies to track.’ While there is a lot of ‘hype vs reality’ discussions going on, there is no arguing that blockchain is b...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across business networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost as well as advance trade. Are you curious about how Blockchain is built for business? In her session at 21st Cloud Expo, René Bostic, Technical VP of the IBM Cloud Unit in North America, discussed the b...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
Is advanced scheduling in Kubernetes achievable?Yes, however, how do you properly accommodate every real-life scenario that a Kubernetes user might encounter? How do you leverage advanced scheduling techniques to shape and describe each scenario in easy-to-use rules and configurations? In his session at @DevOpsSummit at 21st Cloud Expo, Oleg Chunikhin, CTO at Kublr, answered these questions and demonstrated techniques for implementing advanced scheduling. For example, using spot instances and co...
The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating...
The use of containers by developers -- and now increasingly IT operators -- has grown from infatuation to deep and abiding love. But as with any long-term affair, the honeymoon soon leads to needing to live well together ... and maybe even getting some relationship help along the way. And so it goes with container orchestration and automation solutions, which are rapidly emerging as the means to maintain the bliss between rapid container adoption and broad container use among multiple cloud host...
Imagine if you will, a retail floor so densely packed with sensors that they can pick up the movements of insects scurrying across a store aisle. Or a component of a piece of factory equipment so well-instrumented that its digital twin provides resolution down to the micrometer.