|By Business Wire||
|August 26, 2014 04:05 PM EDT||
Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, continues to gain traction with its social customer care solution, processing nearly two million social posts in the first half of 2014.
Delivering advanced social media engagement capabilities for customer service and sales organizations, Five9 provides both a standalone social solution called Five9 SoCoCare and the recently announced integrated multichannel social application, offered within the Five9 Multichannel Contact Center Suite.
Five9 SoCoCare and Five9 Social help brands engage with customers on social channels to provide customer support, increase loyalty, and identify new sales opportunities. The solutions bring much-needed centralization and efficiency to social customer care teams by:
- Providing the ability to manage all social channels in one solution
- Processing a multitude of social posts from a variety of social outlets
- In real-time, automatically eliminating more than 40 percent of posts as non-actionable
Five9 SoCoCare and Five9 Social also give customers the ability to:
- Leverage social to understand market trends, customer preferences and interests
- Use social channels to identify new opportunities and relationships
- Generate new revenue and loyalty through social media
“We are excited to be working with major brands that have taken a
leadership position in social engagement for customer care and sales.
Five9 customers are setting the stage, showing how social can be an
effective platform for brands and consumers to engage.”
– Lance Fried, senior vice president of social and mobile applications, Five9
For More Information
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. With its extensive expertise, technology, and ecosystem of partners, Five9 delivers secure, reliable, scalable cloud contact center software to help businesses create exceptional customer experiences, increase agent productivity and deliver tangible results. For more information visit www.five9.com.
All clouds are not equal. To succeed in a DevOps context, organizations should plan to develop/deploy apps across a choice of on-premise and public clouds simultaneously depending on the business needs. This is where the concept of the Lean Cloud comes in - resting on the idea that you often need to relocate your app modules over their life cycles for both innovation and operational efficiency in the cloud. In his session at @DevOpsSummit at19th Cloud Expo, Valentin (Val) Bercovici, CTO of So...
Sep. 26, 2016 12:00 PM EDT Reads: 1,367
SYS-CON Events announced today that ReadyTalk, a leading provider of online conferencing and webinar services, has been named Vendor Presentation Sponsor at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. ReadyTalk delivers audio and web conferencing services that inspire collaboration and enable the Future of Work for today’s increasingly digital and mobile workforce. By combining intuitive, innovative tec...
Sep. 26, 2016 12:00 PM EDT Reads: 2,763
Sep. 26, 2016 11:45 AM EDT Reads: 2,355
Sep. 26, 2016 11:30 AM EDT Reads: 2,532
Sep. 26, 2016 11:30 AM EDT Reads: 986
Sep. 26, 2016 11:30 AM EDT Reads: 2,560
Sep. 26, 2016 11:30 AM EDT Reads: 1,987
Sep. 26, 2016 11:15 AM EDT Reads: 1,728
Sep. 26, 2016 11:15 AM EDT Reads: 2,862
Sep. 26, 2016 11:06 AM EDT Reads: 105
Sep. 26, 2016 11:00 AM EDT Reads: 3,716
Sep. 26, 2016 11:00 AM EDT Reads: 986
Creating replica copies to tolerate a certain number of failures is easy, but very expensive at cloud-scale. Conventional RAID has lower overhead, but it is limited in the number of failures it can tolerate. And the management is like herding cats (overseeing capacity, rebuilds, migrations, and degraded performance). Download Slide Deck: ▸ Here In his general session at 18th Cloud Expo, Scott Cleland, Senior Director of Product Marketing for the HGST Cloud Infrastructure Business Unit, discusse...
Sep. 26, 2016 10:45 AM EDT Reads: 2,233
Sep. 26, 2016 10:45 AM EDT Reads: 3,242
Sep. 26, 2016 10:45 AM EDT Reads: 2,605