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SolarWinds Provides Avaya(R) VoIP Users With Business-Critical VoIP Monitoring and Troubleshooting Solutions

Enhanced Version of SolarWinds(R) VoIP & Network Quality Manager Features New Native Support for Avaya Communication Manager and Gateways, Providing Unique and Simplified Network Context for Faster Troubleshooting of VoIP Call Quality Problems and Resulta

AUSTIN, TX -- (Marketwired) -- 08/27/14 -- IT Pros tasked with managing Avaya VoIP environments have traditionally used internal diagnostic tools, manual troubleshooting or other niche tools to identify where call quality issues or interruptions originated, costing them time and frustration as they try to associate those problems with causes elsewhere in the IT infrastructure.

SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, today announced its proactive VoIP quality of service management solution, SolarWinds VoIP & Network Quality Manager, added support for Avaya VoIP solutions. Avaya had the second largest market share for enterprise telephony equipment in 2012 and 2013, according to Gartner Research.* With this latest release, SolarWinds is filling a pressing market need for an easy-to-use VoIP management solution to gain detailed insight into the network's impact on Avaya VoIP call quality.

SolarWinds VoIP & Network Quality Manager provides proactive VoIP call quality monitoring and WAN performance monitoring, delivering advanced troubleshooting for call issues including jitter, latency, packet loss and more. SolarWinds VoIP & Network Quality Manager identifies common VoIP issues between two IP phones and correlates them to underlying network performance, empowering Avaya voice engineers to address the source of call issues quickly and maintain optimal performance of their business-critical communication systems.

The latest version of SolarWinds VoIP & Network Quality Manager adds robust support for Avaya-brand solutions, enabling Avaya voice engineers to quickly and easily:

  • Monitor VoIP call quality metrics including jitter, latency, packet loss, MOS, and endpoint information
  • Identify failed calls and correlate call issues with network performance to isolate network devices causing poor VoIP quality
  • Search and filter call detail records of one-on-one or conference VoIP calls
  • Provide call quality statistics, reports and alerts for specific regions

"When important conference calls drop or have static and shaky audio, productivity and actual business transactions may be at risk, so IT Pros are on the hook to resolve these issues fast. But they can't fix anything without knowing where or what the problem is, and end users can seldom replicate the actual disturbance they encountered," said Chris LaPoint, vice president of product management, SolarWinds. "With SolarWinds VoIP & Network Quality Manager's powerful VoIP and call quality monitoring, voice engineers can quickly view critical VoIP performance metrics alongside key network performance metrics, giving them instant visibility into what is causing poor call quality without the guesswork."

SolarWinds VoIP & Network Quality Manager also supports Cisco® CallManager solutions and integrates into SolarWinds' powerful portfolio of network management solutions, providing single-pane-of-glass visibility into other areas of an IT infrastructure.

Pricing and Availability
SolarWinds VoIP & Network Quality Manager pricing starts at $1,495 and includes the first year of maintenance. For more information, including a downloadable, free 30-day evaluation, visit the SolarWinds website or call 866.530.8100.

Additional Resources:

*Gartner, Inc: Market Share Analysis: Enterprise Telephony Equipment, Worldwide, 2013 (March 31, 2014)

About SolarWinds
SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our thwack online community to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at

SolarWinds, SolarWinds & Design and thwack are the exclusive property of SolarWinds Worldwide, LLC or its affiliates. All other company and product names mentioned are used only for identification purposes and may be or are intellectual property of their respective companies.

© 2014 SolarWinds Worldwide, LLC. All rights reserved.

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