Welcome!

News Feed Item

New CompTIA Study Finds Managed Print Service Providers Optimistic about Growth Opportunities

DOWNERS GROVE, Ill., Aug. 27, 2014 /PRNewswire-USNewswire/ -- The near universality of workplace printing has managed print service providers feeling optimistic about growth opportunities, according to a new study released today by CompTIA, the IT Industry Association.

CompTIA is the voice of the world's information technology industry.

CompTIA's Trends in Managed Services study reveals that 86 percent of managed print services providers expect to see their business grow over the next 12 months. One-third of providers anticipate significant growth of 10 percent or more.

Print is clearly a maturing market, with aggregate print volumes slowly declining. Yet it remains a critical function in the business world. According to CompTIA research, 98 percent of U.S. workers printed at least once during the past quarter. More than half of companies categorize their print volumes as moderate to very high.

Based on self-reported adoption, the CompTIA study pegs the penetration rate of managed print services at about 36 percent. Large firms (500-plus employees) report adoption of managed print at more than twice the rate of small companies.

About half of the end user companies surveyed said they're familiar with the managed print services option, up slightly from a 2011 CompTIA study. Familiarity is notably higher among IT staff than among business executives.

"This confirms the importance of selling beyond the IT department," said Tim Herbert, vice president, research and market intelligence, CompTIA. "Securing buy-in across the organization is likely to result in a greater long-term commitment to managed print. This may open doors to more advanced opportunities, such as document management and business process automation."

Among managed print users, a net 84 percent say they're satisfied with the experience. Top-rated attributes of managed print include:

  • Consistency and reliability of service (90 percent customer satisfaction rating)
  • Quality of customer service (90 percent)
  • Freeing up staff time (87 percent)
  • Reporting and visibility (84 percent)
  • Speed of service and support (83 percent)

Within the U.S. IT channel, about 10 percent of firms classify themselves as managed print service providers. Overall, 42 percent of channel companies report direct involvement with managed print as one element in a broader solutions portfolio.

"There's a slight but important distinction between strategic managed print providers and opportunistic providers," said West McDonald, owner of FocusMPS and chair of the CompTIA Managed Print Services Community. "The data suggests that the former segment has been more proactive in building out a managed print practice. The latter has been more reactive, likely getting into managed print at the request of customers.

Data for CompTIA's Trends in Managed Print study was collected in online surveys of 600 U.S. and Canadian IT business executives responsible for technical or strategic decisions affecting print or document management at their company. Additionally, 350 executives of U.S. IT firms, with most having some level of involvement in the IT channel, were surveyed.

For more information, visit CompTIA online and on Facebook, LinkedIn and Twitter.

Logo - http://photos.prnewswire.com/prnh/20130107/DC38135LOGO

SOURCE CompTIA

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
In his session at @DevOpsSummit at 19th Cloud Expo, Robert Doyle, lead architect at eCube Systems, will examine the issues and need for an agile infrastructure and show the advantages of capturing developer knowledge in an exportable file for migration into production. He will introduce the use of NXTmonitor, a next-generation DevOps tool that captures application environments, dependencies and start/stop procedures in a portable configuration file with an easy-to-use GUI. In addition to captur...
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, discussed the impact of technology on identity. Sho...
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
In his session at DevOps Summit, Tapabrata Pal, Director of Enterprise Architecture at Capital One, will tell a story about how Capital One has embraced Agile and DevOps Security practices across the Enterprise – driven by Enterprise Architecture; bringing in Development, Operations and Information Security organizations together. Capital Ones DevOpsSec practice is based upon three "pillars" – Shift-Left, Automate Everything, Dashboard Everything. Within about three years, from 100% waterfall, C...
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
"We provide DevOps solutions. We also partner with some key players in the DevOps space and we use the technology that we partner with to engineer custom solutions for different organizations," stated Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at DevOps at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
DevOps tends to focus on the relationship between Dev and Ops, putting an emphasis on the ops and application infrastructure. But that’s changing with microservices architectures. In her session at DevOps Summit, Lori MacVittie, Evangelist for F5 Networks, will focus on how microservices are changing the underlying architectures needed to scale, secure and deliver applications based on highly distributed (micro) services and why that means an expansion into “the network” for DevOps.
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus o...
Providing secure, mobile access to sensitive data sets is a critical element in realizing the full potential of cloud computing. However, large data caches remain inaccessible to edge devices for reasons of security, size, format or limited viewing capabilities. Medical imaging, computer aided design and seismic interpretation are just a few examples of industries facing this challenge. Rather than fighting for incremental gains by pulling these datasets to edge devices, we need to embrace the i...
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
All organizations that did not originate this moment have a pre-existing culture as well as legacy technology and processes that can be more or less amenable to DevOps implementation. That organizational culture is influenced by the personalities and management styles of Executive Management, the wider culture in which the organization is situated, and the personalities of key team members at all levels of the organization. This culture and entrenched interests usually throw a wrench in the work...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
@DevOpsSummit at Cloud taking place June 6-8, 2017, at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developm...