|By Business Wire||
|August 28, 2014 12:02 PM EDT||
FrontRange, the Hybrid Service Management software company, announced today that TMC, a global, integrated media company, has awarded HEAT Voice a 2014 Communications Solutions Product of the Year Award.
Working in conjunction with HEAT Service Management solutions, HEAT Voice enables enterprises of all sizes to deliver a better customer experience by phone-enabling service desk operations. HEAT Voice improves call handling with automated call distribution (ACD), integrated voice response (IVR), skills-based call routing and screen pop features, all in a single solution. This enables organizations to significantly reduce service desk costs with phone-enabled self-service for common end users needs such as resetting passwords, initiating and approving change requests, or checking service management status.
“Being recognized for our service management innovation by one of the preeminent publications covering cloud computing is a distinct honor,” said Jon Temple, CEO of FrontRange. “This award validates FrontRange’s commitment to delivering the most comprehensive service management solution with world class availability, reliability and security.”
“Congratulations to FrontRange for receiving a 2014 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “HEAT Voice has demonstrated true innovation and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months. I look forward to continued excellence from this FrontRange in 2014 and beyond.”
Please see TMC’s announcement of the 2014 Communications Solutions Product of the Year Award winners here.
FrontRange is a leading provider of Hybrid Service Management software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for more than 15,000 leading organizations across IT, HR, Facilities, Finance, Customer Service, and other enterprise functions. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif., and can be found at http://www.frontrange.com/
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
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