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AVRS Backs Rapid Growth with Customer Care Center Expansion

Innovative Customer Care Center App Allows Faster Response Time for Field Trainers

PETALUMA, Calif., Aug. 29, 2014 /PRNewswire/ -- Today Robert Rieger, CEO and founder of AVRS, Inc. announced the expansion of the Customer Care Center and the launch of the new Customer Care Center iPad App.

The newly expanded AVRS Customer Care Center is the hub for all incoming customer requests. It provides customers a single-point of contact and handles all aspects of a customers AVRS experience, from initial customer setup and training to extensive new product rollouts.

Mr. Rieger stated, "Our customers receive one-on-one, white-glove treatment every single time with one of our specialized customer care center representatives. Customers deserve a better experience and our personalized customer care raises the bar once again in an industry that has been known for lackluster service over the years."

The recently launched Customer Care Center App integrates with AVRS' propriety Customer Care Center ticketing system. The App's integrated geolocation technology provides real-time data to the team of expert AVRS DMV Field Trainers throughout California to allow faster response times and immediate resolution of customer requests.

Mr. Rieger stated, "Our number one priority is providing a level of service that is unrivaled in this industry. And I am proud to say that this combination of innovative technology and DMV expertise is another example of why we continue to have the highest customer retention rate of all providers in California."

AVRS' world class Customer Care Center is made up of a team of veteran registration professionals with over 150 combined years of California DMV registration and dealership experience.

The expansion of the Customer Care Center and the opening of the new Southern California office have allowed AVRS to further expand their customer base and solidify their position as the number one service provider in the California DMV BPA Program.

For more information or to schedule an interview with AVRS senior management, please contact Mark Kithcart at: [email protected] or call 707-658-4100.

About AVRS

AVRS is a pioneer in developing technology for the California DMV Business Partner Automation program. We complement advanced technology with over 15 decades of combined DMV and new car dealership experience. With a focus on efficiency and ease of use, modern technology has been utilized to bring an unrivaled web-based solution to the registration marketplace. All of this is backed by award winning customer support and an expert training team making AVRS your complete solution for DMV processing. For more information visit http://avrs.com

SOURCE AVRS

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