|By Marketwired .||
|August 29, 2014 02:40 PM EDT||
MATAWAN, NJ -- (Marketwired) -- 08/29/14 -- LiveLOOK, a global leader in development of secure, instant-launch, mobile-friendly co-browsing technology recently acquired by Oracle, announced today the release of TrueView. During a co-browsing session using LiveLOOK's Co-Browse technology, the TrueView feature can be used to adjust the agent's view of a customer's screen to match the customer's browser sizing exactly, even resizing in real-time if the customer changes the size of his browser window.
This significantly improves over existing HTML-based co-browsing solutions, which recreate the customer's view for an agent without accounting for how the customer's browser window is sized and how that sizing affects the way website content is displayed to the customer. For example, resizing can trigger different layouts optimized for various screen sizes, or it can require scrolling to view and access site content. Without the ability to view a screen exactly the way it is being displayed to a customer, agents risk frustrating customers by giving directions that are difficult to follow.
"We heard from our customers that even though co-browsing was helping get agents and online visitors on the same page, at times there was still some confusion when content was being displayed a little differently for the customer than how the agent was seeing it due to window sizing," said Igor Khalatian, chief executive officer, LiveLOOK. "TrueView solves this problem by sizing the agent's window to exactly match the customer's, so if the agent needs a customer to scroll up or down or left or right, he knows to communicate that."
TrueView is available immediately for LiveLOOK Co-Browse PremiuM customers.
LiveLOOK is the industry leader for enterprise co-browsing and real-time collaboration technologies. LiveLOOK's product suite enables instant-launch, mobile-friendly co-browsing and is universally compatible. Through an innovative, patented approach to co-browsing technology, LiveLOOK helps companies transform customer engagement. For more information, visit www.LiveLOOK.com
Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NYSE: ORCL), visit www.oracle.com.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.
Aug. 27, 2016 06:15 PM EDT Reads: 706
Aug. 27, 2016 06:00 PM EDT Reads: 3,080
Aug. 27, 2016 06:00 PM EDT Reads: 715
Aug. 27, 2016 05:15 PM EDT Reads: 1,568
Aug. 27, 2016 05:00 PM EDT Reads: 1,872
Aug. 27, 2016 04:45 PM EDT Reads: 1,620
Aug. 27, 2016 04:00 PM EDT Reads: 564
Aug. 27, 2016 03:15 PM EDT Reads: 753
Aug. 27, 2016 02:45 PM EDT Reads: 3,443
Aug. 27, 2016 12:45 PM EDT Reads: 2,339
Aug. 27, 2016 12:30 PM EDT Reads: 3,613
StarNet Communications Corp has announced the addition of three Secure Remote Desktop modules to its flagship X-Win32 PC X server. The new modules enable X-Win32 to safely tunnel the remote desktops from Linux and Unix servers to the user’s PC over encrypted SSH. Traditionally, users of PC X servers deploy the XDMCP protocol to display remote desktop environments such as the Gnome and KDE desktops on Linux servers and the CDE environment on Solaris Unix machines. XDMCP is used primarily on comp...
Aug. 27, 2016 12:00 PM EDT Reads: 653
Aug. 27, 2016 12:00 PM EDT Reads: 519
Aug. 27, 2016 12:00 PM EDT Reads: 636
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...
Aug. 27, 2016 11:00 AM EDT Reads: 3,972