Welcome!

News Feed Item

California healthcare provider acts to notify individuals of potential personal information access related to former employee

LOS ANGELES, Aug. 29, 2014 /PRNewswire-USNewswire/ -- As part of its ongoing commitment to privacy and data security, AltaMed Health Services is notifying affected individuals of a recent incident that may affect the security of their personal and protected health information. 

The organization learned from local law enforcement of an ongoing criminal investigation of a former AltaMed temporary employee, and other individuals unaffiliated with the organization, on suspicion of identity theft on June 30, 2014.  No arrests have been made and law enforcement's investigation is ongoing; however, law enforcement disclosed it recovered a hard drive and other evidence during its investigation, that this hard drive and evidence may include the organization's records, and that it believes this information may have been misused by participants in the identity theft ring currently under investigation.

Upon learning of this, the organization launched an internal investigation into the matter to determine what AltaMed records this individual may have accessed during her employment.  The organization retained information privacy and data security legal counsel to assist with its investigation. This investigation is ongoing.

The organization's investigation has thus far revealed this employee may have accessed electronic and paper records relating to individuals that attended one of its community events in Orange and Los Angeles Counties.  The employee was hired on a temporary basis to assist the organization in its response to the recent influx of health care enrollments.  During this investigation, the organization confirmed this individual did not have access to patient medical or billing records, and only had access to records and documents that were primarily used for marketing purposes.  These records contain a combination of one or more of the following: name, email address, telephone number, Social Security number, provider information, insurance information, date of birth, and address.

The organization takes the security of personal and protected health information very seriously and is undertaking efforts to mitigate the risk of this happening again.  On August 29, 2014, the organization will issue notice of this incident to those 2,995 individuals with marketing records accessed by this employee during her employment and for whom it has sufficient address information.  Additionally, the organization is issuing this press release and conspicuously posting notice of this incident on its website.  The organization is providing notice to the California Department of Health, the California Attorney General's office, and the U.S. Department of Health and Human Services, as well.   Should the organization's ongoing investigation reveal additional individuals potentially affected by this incident, it will issue notice to these individuals as well.   

The organization encourages individuals to remain vigilant, to review account statements, and to monitor credit reports and explanation of benefits forms for suspicious activity.  Under U.S. law individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus.  This free credit report can be obtained by visiting www.annualcreditreport.com or calling, toll-free, 1-877-322-8228.  Individuals may also contact the three major credit bureaus directly to request a free copy of their credit report.

At no charge, individuals can also have these credit bureaus place a "fraud alert" on their file that alerts creditors to take additional steps to verify their identity prior to granting credit in their names.  Note, however, that because it tells creditors to follow certain procedures to protect individuals, it may also delay their ability to obtain credit while the agency verifies the individual's identity.  As soon as one credit bureau confirms an individual's fraud alert, the others are notified to place fraud alerts on that individual's file.  Any individual wishing to place a fraud alert, or who has any questions regarding their credit report, can contact any one of the following agencies:  Equifax, PO Box 105069, Atlanta, GA 30348, 800-525-6285, www.equifax.com; Experian, PO Box 2002, Allen, TX 75013, 888-397-3742, www.experian.com; TransUnion, PO Box 2000, Chester, PA 19022-2000, 800-680-7289, www.transunsion.com.  For information about medical privacy rights, individuals may visit the website of the California Department of Justice, Privacy Enforcement and Protection Unit at www.privacy.ca.gov.

Individuals can also further educate themselves regarding identity theft, and the steps they can take to protect themselves, by contacting their state Attorney General or the Federal Trade Commission.  The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them.  The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue, NW, Washington, DC 20580, www.ftc.gov/bcp/edu/microsites/idtheft/, 1-877-ID-THEFT (1-877-438-4338); TTY: 1-866-653-4261.  Instances of known or suspected identity theft should be reported to law enforcement, your Attorney General, and the FTC. Individuals can also further educate themselves about placing a fraud alert or security freeze on their credit file by contacting the FTC or their state's Attorney General. 

The organization has established a confidential inquiry line, staffed with professionals trained in identity and credit protection and restoration, and familiar with this incident and the contents of this notice.  This confidential inquiry line is available Monday through Saturday, 6:00 a.m. to 6:00 p.m. P.S.T. at 877-579-2263.

SOURCE AltaMed Health Services

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that EastBanc Technologies will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. EastBanc Technologies has been working at the frontier of technology since 1999. Today, the firm provides full-lifecycle software development delivering flexible technology solutions that seamlessly integrate with existing systems – whether on premise or cloud. EastBanc Technologies partners with p...
The pace of innovation, vendor lock-in, production sustainability, cost-effectiveness, and managing risk… In his session at 18th Cloud Expo, Dan Choquette, Founder of RackN, will discuss how CIOs are challenged finding the balance of finding the right tools, technology and operational model that serves the business the best. He will discuss how clouds, open source software and infrastructure solutions have benefits but also drawbacks and how workload and operational portability between vendors...
SYS-CON Events announced today that AppNeta, the leader in performance insight for business-critical web applications, will exhibit and present at SYS-CON's @DevOpsSummit at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. AppNeta is the only application performance monitoring (APM) company to provide solutions for all applications – applications you develop internally, business-critical SaaS applications you use and the networks that deli...
SYS-CON Events announced today that BMC Software has been named "Siver Sponsor" of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2015 at the Javits Center in New York, New York. BMC is a global leader in innovative software solutions that help businesses transform into digital enterprises for the ultimate competitive advantage. BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mo...
SYS-CON Events announced today that Tintri Inc., a leading producer of VM-aware storage (VAS) for virtualization and cloud environments, will exhibit at the 18th International CloudExpo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, New York, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. MangoApps provides modern company intranets and team collaboration software, allowing workers to stay connected and productive from anywhere in the world and from any device. For more information, please visit https://www.mangoapps.com/.
In the rush to compete in the digital age, a successful digital transformation is essential, but many organizations are setting themselves up for failure. There’s a common misconception that the process is just about technology, but it’s not. It’s about your business. It shouldn’t be treated as an isolated IT project; it should be driven by business needs with the committed involvement of a range of stakeholders.
The IoTs will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, will demonstrate how to move beyond today's coding paradigm and share the must-have mindsets for removing complexity from the development proc...
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discuss how businesses can gain an edge over competitors by empowering consumers to take control through IoT. We'll cite examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He'll also highlight how IoT can revitalize and restore outdated business models, making them profitable...
In his session at 18th Cloud Expo, Bruce Swann, Senior Product Marketing Manager at Adobe, will discuss how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects). Bruce Swann has more than 15 years of experience working with digital marketing disciplines like web analytics, social med...
Enterprise networks are complex. Moreover, they were designed and deployed to meet a specific set of business requirements at a specific point in time. But, the adoption of cloud services, new business applications and intensifying security policies, among other factors, require IT organizations to continuously deploy configuration changes. Therefore, enterprises are looking for better ways to automate the management of their networks while still leveraging existing capabilities, optimizing perf...
SYS-CON Events announced today that Isomorphic Software will exhibit at SYS-CON's [email protected] at Cloud Expo New York, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, high-productivity enterprise web applications for any device. SmartClient couples the industry’s broadest, deepest UI component set with a java server framework to deliver an end-...
Companies can harness IoT and predictive analytics to sustain business continuity; predict and manage site performance during emergencies; minimize expensive reactive maintenance; and forecast equipment and maintenance budgets and expenditures. Providing cost-effective, uninterrupted service is challenging, particularly for organizations with geographically dispersed operations.
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management...
How will your company move to the cloud while ensuring a solid security posture? Organizations from small to large are increasingly adopting cloud solutions to deliver essential business services at a much lower cost. According to cyber security experts, the frequency and severity of cyber-attacks are on the rise, causing alarm to businesses and customers across a variety of industries. To defend against exploits like these, a company must adopt a comprehensive security defense strategy that is ...