Welcome!

News Feed Item

Case Study: StratoGen Deliver Unparalleled Service to CaféX via a Fully Scalable and Robust Public Cloud

LONDON, September 1, 2014 /PRNewswire/ --


CaféX is a rising star in the realm of real-time customer engagement solutions, operating out of the USA, UK and Asia. They provide a suite of WebRTC and mobile B2C applications for businesses that need deeply reliable consumer collaboration.

     (Logo: http://photos.prnewswire.com/prnh/20140901/703594 )
Originally CaféX were using Amazon Web Services, however the AWS solution was simply not meeting the needs of CaféX's support-centric services. AWS were chosen initially for its easy robust and reliable uptime; however AWS' monolithic client-base and boilerplate cloud environment made it agonizingly difficult for CaféX to innovate or customise. CaféX were in desperate need of a top-grade, VMware based public cloud provider. They required two key features that AWS could not offer: meaningful environmental control and customisation, allowing for the deployment of industry standard Cisco call centre technology and attentive, accessible support staff.

Owen Morgan, IT Director, CaféX commented: "When we tried to customise anything with AWS it was a seriously painful process and AWS support was virtually non-existent. We therefore needed a provider than could offer us a solid Public Cloud environment based on VMware, and give us the ability to customise as required and support us technically when we needed it. This is really what StratoGen brings to the table: they don't just offer a server, they offer a service."

They looked to StratoGen, because in addition to raw power and immediate scalability, CaféX saw the opportunity for an IT partnership that exceeded the accepted standards of the industry and worked to support the growing complexity of their service, rather than chaining it to a mass-produced and barely-maintained infrastructure.

Not only did StratoGen demonstrate the competitive flexibility and power of our public cloud, we immediately reached out to CaféX's team to begin engaging them in the environmental customisation that had been otherwise impossible for them to explore.

Using the StratoGen engineers as a seamless extension of their own IT department, CaféX finally created the perfect cloud environment for their own unique needs, all without the struggle or the outlay of a physical hardware refresh. StratoGen's involvement took the isolation away from CaféX's cloud interactions, providing them with the prompt, reliable support that AWS remains simply too large to offer.

We continue to support the changing parameters of CaféX's business model and public cloud needs, and CaféX continues to outstrip their competitors in the evolving realm of consumer communications.

StratoGen's relationship with CaféX will continue to grow organically with the company itself, and for both IT and management, fears of infrastructure impeding progress are a thing of the past. We remain committed to our partnership with CaféX and their continued success and growth.

http://www.cafex.com

http://www.stratogen.net/

Notes to editor

About StratoGen 

StratoGen is a leading VMware hosting company with a worldwide client base and award winning cloud platform. StratoGen operates in multiple datacentres across the US, Europe and Asia offering VMware hosting, disaster recovery and associated services. StratoGen hosted VMware products include a 100% uptime service level guarantee.

About CaféX Communications 

CaféX is a leading provider of real-time engagement solutions for tablet, smartphone and desktop applications. Enterprises can increase customer loyalty and conversion rates by delivering a personalized experience across every point of interaction. Business partners and in-house personnel can also benefit from mobile collaboration solutions powered by WebRTC-based toolkits that make it simple for developers to light up mobile applications and web pages with in-app video, co-browsing, annotation and other live assist functions. CaféX's plugin-less approach is accompanied by secure integration with existing enterprise communication systems and endpoints. Customers can shift between interaction channels without rehashing details each time, as contextual data is consolidated across channels and presented in real time to the enterprise for agent consumption, IVR bypass, call back, cross-channel analytics and other advanced treatment.

For further information or to arrange interviews please contact [email protected] or call +44-(0)845-544-0465.


SOURCE StratoGen

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Connected devices and the industrial internet are growing exponentially every year with Cisco expecting 50 billion devices to be in operation by 2020. In this period of growth, location-based insights are becoming invaluable to many businesses as they adopt new connected technologies. Knowing when and where these devices connect from is critical for a number of scenarios in supply chain management, disaster management, emergency response, M2M, location marketing and more. In his session at @Th...
"Dice has been around for the last 20 years. We have been helping tech professionals find new jobs and career opportunities," explained Manish Dixit, VP of Product and Engineering at Dice, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"We are a modern development application platform and we have a suite of products that allow you to application release automation, we do version control, and we do application life cycle management," explained Flint Brenton, CEO of CollabNet, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Application transformation and DevOps practices are two sides of the same coin. Enterprises that want to capture value faster, need to deliver value faster – time value of money principle. To do that enterprises need to build cloud-native apps as microservices by empowering teams to build, ship, and run in production. In his session at @DevOpsSummit at 19th Cloud Expo, Neil Gehani, senior product manager at HPE, discussed what every business should plan for how to structure their teams to delive...
Rapid innovation, changing business landscapes, and new IT demands force businesses to make changes quickly. In the eyes of many, containers are at the brink of becoming a pervasive technology in enterprise IT to accelerate application delivery. In this presentation, attendees learned about the: The transformation of IT to a DevOps, microservices, and container-based architecture What are containers and how DevOps practices can operate in a container-based environment A demonstration of how ...
"Venafi has a platform that allows you to manage, centralize and automate the complete life cycle of keys and certificates within the organization," explained Gina Osmond, Sr. Field Marketing Manager at Venafi, in this SYS-CON.tv interview at DevOps at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
"Qosmos has launched L7Viewer, a network traffic analysis tool, so it analyzes all the traffic between the virtual machine and the data center and the virtual machine and the external world," stated Sebastien Synold, Product Line Manager at Qosmos, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web ...
Redis is not only the fastest database, but it has become the most popular among the new wave of applications running in containers. Redis speeds up just about every data interaction between your users or operational systems. In his session at 18th Cloud Expo, Dave Nielsen, Developer Relations at Redis Labs, shared the functions and data structures used to solve everyday use cases that are driving Redis' popularity.