Welcome!

News Feed Item

Toshiba Introduces Cloud Service Offering

To optimize the operation and functionality of its customers’ e-STUDIOprint fleets, Toshiba America Business Solutions, Inc. today unveils its e-BRIDGECloudConnect, cloud-based application to enhance tech support for its dealers and customers. Toshiba’s state-of-the-art support app – designed to significantly improve the user experience by gathering and transmitting service updates via the cloud – is currently available through the company’s nationwide reseller channel.

Compatible with all e-STUDIO multifunction products (MFPs) featuring Toshiba’s latest e-BRIDGE controller (introduced in 2010), CloudConnect offers continuous remote monitoring, diagnostics and firmware updates to e-STUDIO devices to proactively and more effectively serve end users. In addition to allowing for faster response times while improving the everyday operation of its customers’ print fleets, Toshiba’s new proactive cloud service will reduce its dealers’ administrative time and service calls.

"For the dealer looking to improve service productivity benchmarks, Toshiba has created its e-BRIDGE CloudConnect platform,” said InfoTrends Director of Channel Strategy Service, David Ramos. “The tool enables real-time and proactive troubleshooting and diagnostics to reduce customer downtime while avoiding having service technicians being unnecessarily dispatched. Most important though, CloudConnect will enhance the customer experience."

By providing real-time technical alerts, warnings via the cloud for proactive troubleshooting and more secure performance, customer downtime becomes significantly minimized. As a result, the company’s more than 100 Toshiba Business Solutions subsidiaries’ and nearly 300 independent dealers’ service operations can operate in a more streamlined fashion.

Via its innovative diagnostic capabilities, CloudConnect receives and transmits real-time alerts to instantly detect any anomaly existing within a user’s print fleet while triggering a service update to quickly resolve the matter. Toshiba’s proprietary cloud service additionally utilizes secure web communications enabling the MFPs to access cloud environments for remote device configuration and management. CloudConnect also establishes custom settings and separate benchmarks for an entire print fleet or even a single device affording Toshiba customers’ optimal performance.

Though the inherent and primary benefit of CloudConnect is optimizing device performance, Toshiba’s service offering better allows both customers and dealers to more accurately collect and monitor meter information as well as toner use. To facilitate the unveiling of its innovative cloud service offering, Toshiba worked with select dealers and customers for more than a year to ensure its effectiveness.

“The concept for our cloud service was envisioned by brainstorming how we may better enable our customers and dealers to operate as efficiently as possible,” said Toshiba America Business Solutions Vice President and General Manager of Service, Supply Chain and Innovation, Steve Tungate. “While everyone on our support team was naturally eager to launch CloudConnect, we decided to take a step back to more carefully test the software with select customers and dealer partners. As a result of this vetting process, we will soon allow our customers to significantly reduce service times while optimizing the operation of their print fleets.”

About Toshiba America Business Solutions, Inc.

Irvine, Calif.-based Toshiba America Business Solutions, Inc., (TABS) is an independent operating company of Toshiba Corporation, a Fortune Global 500 company and the world’s eighth-largest electronics/electrical equipment organization. At Toshiba, we understand managing your business content goes well beyond making copies. It’s about managing information whether it's in print, in digital format or displayed visually. Our people offer leading, real-world products and solutions – whether speaking of our award-winning, e-STUDIO™ multifunction products or innovative Ellumina™ digital signage line – to handle all of your content management needs. We’ll help you cut costs, secure your information and reduce your environmental footprint. And if there’s one thing every business and our planet can use right now, it’s managing to do more with less. For more information on Toshiba solutions and services available in the United States and Latin America, please visit www.business.toshiba.com and watch our corporate video on YouTube.

Follow Toshiba:

Facebook: www.facebook.com/ToshibaCopiers
Twitter: @ToshibaMPS
YouTube: youtube.com/toshibacopiers
Blog: business.toshiba.com/blog

Newsroom:

http://business.toshiba.com/usa/about/press

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
With over 720 million Internet users and 40–50% CAGR, the Chinese Cloud Computing market has been booming. When talking about cloud computing, what are the Chinese users of cloud thinking about? What is the most powerful force that can push them to make the buying decision? How to tap into them? In his session at 18th Cloud Expo, Yu Hao, CEO and co-founder of SpeedyCloud, answered these questions and discussed the results of SpeedyCloud’s survey.
SYS-CON Events announced today that Isomorphic Software will exhibit at DevOps Summit at 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Isomorphic Software provides the SmartClient HTML5/AJAX platform, the most advanced technology for building rich, cutting-edge enterprise web applications for desktop and mobile. SmartClient combines the productivity and performance of traditional desktop software with the simp...
Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more business becomes digital the more stakeholders are interested in this data including how it relates to business. Some of these people have never used a monitoring tool before. They have a question on their mind like “How is my application doing” but no id...
Actian Corporation has announced the latest version of the Actian Vector in Hadoop (VectorH) database, generally available at the end of July. VectorH is based on the same query engine that powers Actian Vector, which recently doubled the TPC-H benchmark record for non-clustered systems at the 3000GB scale factor (see tpc.org/3323). The ability to easily ingest information from different data sources and rapidly develop queries to make better business decisions is becoming increasingly importan...
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Kubernetes, Docker and containers are changing the world, and how companies are deploying their software and running their infrastructure. With the shift in how applications are built and deployed, new challenges must be solved. In his session at @DevOpsSummit at19th Cloud Expo, Sebastian Scheele, co-founder of Loodse, will discuss the implications of containerized applications/infrastructures and their impact on the enterprise. In a real world example based on Kubernetes, he will show how to ...
Traditional on-premises data centers have long been the domain of modern data platforms like Apache Hadoop, meaning companies who build their business on public cloud were challenged to run Big Data processing and analytics at scale. But recent advancements in Hadoop performance, security, and most importantly cloud-native integrations, are giving organizations the ability to truly gain value from all their data. In his session at 19th Cloud Expo, David Tishgart, Director of Product Marketing ...
As the world moves toward more DevOps and Microservices, application deployment to the cloud ought to become a lot simpler. The Microservices architecture, which is the basis of many new age distributed systems such as OpenStack, NetFlix and so on, is at the heart of Cloud Foundry - a complete developer-oriented Platform as a Service (PaaS) that is IaaS agnostic and supports vCloud, OpenStack and AWS. Serverless computing is revolutionizing computing. In his session at 19th Cloud Expo, Raghav...
SYS-CON Events announced today Telecom Reseller has been named “Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
Aspose.Total for .NET is the most complete package of all file format APIs for .NET as offered by Aspose. It empowers developers to create, edit, render, print and convert between a wide range of popular document formats within any .NET, C#, ASP.NET and VB.NET applications. Aspose compiles all .NET APIs on a daily basis to ensure that it contains the most up to date versions of each of Aspose .NET APIs. If a new .NET API or a new version of existing APIs is released during the subscription peri...
SYS-CON Events announced today that StarNet Communications will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. StarNet Communications’ FastX is the industry first cloud-based remote X Windows emulator. Using standard Web browsers (FireFox, Chrome, Safari, etc.) users from around the world gain highly secure access to applications and data hosted on Linux-based servers in a central data center. ...
Smart Cities are here to stay, but for their promise to be delivered, the data they produce must not be put in new siloes. In his session at @ThingsExpo, Mathias Herberts, Co-founder and CTO of Cityzen Data, will deep dive into best practices that will ensure a successful smart city journey.
DevOps at Cloud Expo, taking place Nov 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 19th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long dev...
The 19th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportuni...