|By Business Wire||
|September 2, 2014 08:01 AM EDT||
To optimize the operation and functionality of its customers’ e-STUDIO™ print fleets, Toshiba America Business Solutions, Inc. today unveils its e-BRIDGE™ CloudConnect, cloud-based application to enhance tech support for its dealers and customers. Toshiba’s state-of-the-art support app – designed to significantly improve the user experience by gathering and transmitting service updates via the cloud – is currently available through the company’s nationwide reseller channel.
Compatible with all e-STUDIO multifunction products (MFPs) featuring Toshiba’s latest e-BRIDGE controller (introduced in 2010), CloudConnect offers continuous remote monitoring, diagnostics and firmware updates to e-STUDIO devices to proactively and more effectively serve end users. In addition to allowing for faster response times while improving the everyday operation of its customers’ print fleets, Toshiba’s new proactive cloud service will reduce its dealers’ administrative time and service calls.
"For the dealer looking to improve service productivity benchmarks, Toshiba has created its e-BRIDGE CloudConnect platform,” said InfoTrends Director of Channel Strategy Service, David Ramos. “The tool enables real-time and proactive troubleshooting and diagnostics to reduce customer downtime while avoiding having service technicians being unnecessarily dispatched. Most important though, CloudConnect will enhance the customer experience."
By providing real-time technical alerts, warnings via the cloud for proactive troubleshooting and more secure performance, customer downtime becomes significantly minimized. As a result, the company’s more than 100 Toshiba Business Solutions subsidiaries’ and nearly 300 independent dealers’ service operations can operate in a more streamlined fashion.
Via its innovative diagnostic capabilities, CloudConnect receives and transmits real-time alerts to instantly detect any anomaly existing within a user’s print fleet while triggering a service update to quickly resolve the matter. Toshiba’s proprietary cloud service additionally utilizes secure web communications enabling the MFPs to access cloud environments for remote device configuration and management. CloudConnect also establishes custom settings and separate benchmarks for an entire print fleet or even a single device affording Toshiba customers’ optimal performance.
Though the inherent and primary benefit of CloudConnect is optimizing device performance, Toshiba’s service offering better allows both customers and dealers to more accurately collect and monitor meter information as well as toner use. To facilitate the unveiling of its innovative cloud service offering, Toshiba worked with select dealers and customers for more than a year to ensure its effectiveness.
“The concept for our cloud service was envisioned by brainstorming how we may better enable our customers and dealers to operate as efficiently as possible,” said Toshiba America Business Solutions Vice President and General Manager of Service, Supply Chain and Innovation, Steve Tungate. “While everyone on our support team was naturally eager to launch CloudConnect, we decided to take a step back to more carefully test the software with select customers and dealer partners. As a result of this vetting process, we will soon allow our customers to significantly reduce service times while optimizing the operation of their print fleets.”
About Toshiba America Business Solutions, Inc.
Irvine, Calif.-based Toshiba America Business Solutions, Inc., (TABS) is an independent operating company of Toshiba Corporation, a Fortune Global 500 company and the world’s eighth-largest electronics/electrical equipment organization. At Toshiba, we understand managing your business content goes well beyond making copies. It’s about managing information whether it's in print, in digital format or displayed visually. Our people offer leading, real-world products and solutions – whether speaking of our award-winning, e-STUDIO™ multifunction products or innovative Ellumina™ digital signage line – to handle all of your content management needs. We’ll help you cut costs, secure your information and reduce your environmental footprint. And if there’s one thing every business and our planet can use right now, it’s managing to do more with less. For more information on Toshiba solutions and services available in the United States and Latin America, please visit www.business.toshiba.com and watch our corporate video on YouTube.
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Apr. 25, 2017 01:15 AM EDT Reads: 1,275
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
Apr. 24, 2017 11:45 PM EDT Reads: 689
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
Apr. 24, 2017 11:30 PM EDT Reads: 2,136
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
Apr. 24, 2017 11:15 PM EDT Reads: 2,263
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
Apr. 24, 2017 11:15 PM EDT Reads: 783
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend @CloudExpo | @ThingsExpo, June 6-8, 2017, at the Javits Center in New York City, NY and October 31 - November 2, 2017, Santa Clara Convention Center, CA. Learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Apr. 24, 2017 11:00 PM EDT Reads: 779
@DevOpsSummit at Cloud taking place June 6-8, 2017, at Javits Center, New York City, is co-located with the 20th International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long developm...
Apr. 24, 2017 10:45 PM EDT Reads: 2,093
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
Apr. 24, 2017 10:45 PM EDT Reads: 701
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Apr. 24, 2017 10:45 PM EDT Reads: 1,725
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
Apr. 24, 2017 10:00 PM EDT Reads: 795
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
Apr. 24, 2017 09:45 PM EDT Reads: 3,615
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across supply chain networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost and time for product recall as well as advance trade. Are you curious about Blockchain and how it can provide you with new opportunities for innovation and growth? In her session at 20th Cloud Exp...
Apr. 24, 2017 09:15 PM EDT Reads: 1,648
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busin...
Apr. 24, 2017 08:15 PM EDT Reads: 433
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
Apr. 24, 2017 07:45 PM EDT Reads: 2,153
In recent years, containers have taken the world by storm. Companies of all sizes and industries have realized the massive benefits of containers, such as unprecedented mobility, higher hardware utilization, and increased flexibility and agility; however, many containers today are non-persistent. Containers without persistence miss out on many benefits, and in many cases simply pass the responsibility of persistence onto other infrastructure, adding additional complexity.
Apr. 24, 2017 07:30 PM EDT Reads: 2,113