Welcome!

News Feed Item

eGain Announces Fiscal 2014 Fourth Quarter and Full Year Financial Results

SUNNYVALE, CA -- (Marketwired) -- 09/03/14 -- eGain (NASDAQ: EGAN)

  • Total quarterly revenue of $18.9 million, up 5% both sequentially and year-over-year
  • Total fiscal 2014 revenue of $70.3 million, up 19% over fiscal 2013
  • Fiscal 2014 cloud software revenue up 36% year-over-year
  • Fiscal 2014 total subscription and support revenue up 25% year-over year

eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced financial results for its fiscal 2014 fourth quarter and full year ended June 30, 2014.

Ashu Roy, eGain's CEO, commented, "During the past fiscal year, we invested heavily throughout the organization, particularly in sales, marketing, products, cloud infrastructure and partner relationships to further strengthen our capabilities. We saw increased momentum with our Cisco partnership during the year with significant new customer wins and a growing pipeline worldwide, with geographic expansion that included our first significant wins in both India and Australia in the fourth quarter.

"Our recent acquisition of Exony combines voice and digital platforms to deliver a single view of the customer to our clients, with real time actionable analytics. Exony represents a market first solution to help enterprises take the effort out of omnichannel customer engagement. We believe the resulting scale and expanded technology offering will create significant new opportunities to further accelerate our growth."

Mr. Roy, concluded, "I was also pleased to see the growth in bookings during the fourth quarter, which grew 98% sequentially and 5% over the record bookings achieved in the prior year quarters. We are focused on building on this positive momentum in the new fiscal year."

Fiscal 2014 Fourth Quarter and Full Year Results:

Revenue: Total revenue for the fiscal fourth quarter was $18.9 million, an increase of 5% on a year-over-year basis. Subscription and support revenue for the fiscal fourth quarter was $10.2 million, an increase of 13% on a year-over-year basis. Subscription revenue was $6.2 million, an increase of 10% on a year-over-year basis. License revenue for the fiscal fourth quarter was $5.4 million, an increase of 17% on a year-over-year basis. Professional services revenue for the fiscal fourth quarter was $3.4 million, a decrease of 24% on a year-over-year basis.

For the full fiscal year 2014, total revenue was $70.3 million, an increase of 19% over fiscal 2013. Subscription and support revenue was $40.5 million, an increase of 25% over the prior year. Subscription revenue was $26.0 million, an increase of 36% over the prior year. License revenue was $14.8 million, an increase of 15% over the prior year. Professional services revenue was $15.0 million, an increase of 9% over the prior year.

Gross Profit: Gross profit for the fiscal fourth quarter was $12.8 million, compared to $13.1 million for the fourth quarter of fiscal 2013. Gross margin for the fiscal fourth quarter was 68%, compared to 73% in the fourth quarter last year. The subscription and support revenue gross margin for the fiscal fourth quarter was 77%, compared to 83% in the fourth quarter last year.

For the full fiscal year 2014, gross profit was $46.8 million, compared to $40.9 million for fiscal 2013. Gross margin was 67%, compared to 69% for the prior year. The subscription and support revenue gross margin was 79%, compared to 83% for the prior year.

Earnings per Share: Net loss for the fiscal fourth quarter was $1.0 million, or a loss of $0.04 per share on a basic and diluted basis, compared to net income of $1.9 million, or $0.08 per share on a basic basis and $0.07 per share on a diluted basis, for the fourth quarter of last year. Net loss for the fiscal fourth quarter includes stock-based compensation expense of $317,000 and interest, net and tax expense of $253,000, compared to stock-based compensation expense of $271,000 and interest, net and tax expense of $246,000 in the fourth quarter last year.

For the full fiscal year 2014, net loss was $5.2 million, or a loss of $0.21 per share on a basic and diluted basis, compared to net income of $684,000, or $0.03 per share on a basic and diluted basis, for fiscal 2013. Net loss for fiscal 2014 includes stock-based compensation expense of $1.5 million and interest, net and tax expense of $772,000, compared to stock-based compensation expense of $1.1 million and interest, net and tax expense of $862,000 for the prior year.

Cash: Total cash, cash equivalents and restricted cash decreased to $8.8 million as of June 30, 2014, from $17.2 million as of June 30, 2013. Cash used in operations was $4.7 million for fiscal 2014, compared to cash provided by operations of $10.0 million for fiscal 2013.

Deferred Revenue: Total deferred revenue (which includes both deferred revenue on the balance sheet of $13.7 million and unbilled deferred revenue that remains off balance sheet of $22.6 million, collectively representing contractual commitments that have not been recognized as revenue) was $36.3 million as of June 30, 2014, compared to $44.5 million as of June 30, 2013.

Fiscal 2015 Guidance: eGain is estimating fiscal 2015 annual total revenue between $90.0 million and $95.0 million and annual subscription and support revenue between $44.5 million and $46.5 million, inclusive of revenue from the Exony acquisition but prior to the impact of any purchase accounting adjustment to deferred revenue related to the acquisition.

Quarterly Conference Call
eGain will discuss its quarterly results today via teleconference at 8:00 a.m. Eastern Daylight Time. To access the live call, please dial (888) 401-4668 (U.S. toll free) or (719) 325-2308 (international), and give the participant pass code 9395326. A live webcast of the call can be accessed from the investors section at www.egain.com. An audio replay of the conference call can be accessed at (888) 203-1112 (U.S. toll-free) or (719) 457-0820 (international). The replay will be available starting two hours after the call and remain in effect for one week. The required pass code is # 9395326. An archive of the webcast will also be available on the investors section at www.egain.com.

About eGain
eGain's customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain Corporation, visit http://www.egain.com/company/investors/

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

Cautionary Note Regarding Forward-Looking Statements. This press release contains forward-looking statements that involve risks and uncertainties. These forward-looking statements include, among other matters, statements about the Company's market opportunities, statements pertaining to Company's partnership with Cisco, statements referring to organizational changes, statements referring to the Company's recent acquisition, statements about the Company's expected financial results for the fiscal quarter and year ended June 30, 2014, with respect to total revenue, statements regarding deferred revenue, subscription and support revenue, license revenue and statements regarding our fiscal 2015 guidance, including sources of revenue and business mix. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the Company's results could differ materially from the results expressed or implied by the forward-looking statements we make. The risks and uncertainties referred to above include, but are not limited to; risks that our hybrid revenue model and lengthy sales cycles may negatively affect our operating results; uncertainties associated with purchase adjustments that may result when we complete our integration of Exony's financial results; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; risks associated with our efforts to operate and integrate Exony's business successfully; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third party distribution channels; risks associated with new product releases; risks related to our international operations; our ability to invest resources to improve our products and continue to innovate; and other risks detailed from time to time in eGain's filings with the Securities and Exchange Commission, including eGain's annual report on Form 10-K filed on September 23, 2013, and eGain's quarterly reports on Form 10-Q, which are available on the Securities and Exchange Commission's Web site at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of the date hereof. The Company assumes no obligation to update these forward-looking statements.

Note: eGain is a registered trademark, and the other eGain product and service names appearing in this release are trademarks or service marks, of eGain. All other company names and products are trademarks or registered trademarks of their respective companies.


                             eGain Corporation
                   Condensed Consolidated Balance Sheets
                               (in thousands)
                                (unaudited)

                                                   June 30,      June 30,
                                                      2014          2013
                                                  -----------   -----------
ASSETS
Current assets:
  Cash and cash equivalents                       $     8,785   $    16,206
  Restricted cash                                          30            29
  Accounts receivable, net                             11,163        12,307
  Deferred commissions                                    865         1,745
  Prepaid and other current assets                      1,348         2,377
                                                  -----------   -----------
    Total current assets                               22,191        32,664
Property and equipment, net                             4,489         3,544
Deferred commission, net of current portion               337           776
Goodwill                                                4,880         4,880
Restricted cash, net of current portion                    --         1,000
Other assets                                              750           672
                                                  -----------   -----------
    Total assets                                  $    32,647   $    43,536
                                                  ===========   ===========


LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
  Accounts payable                                $     2,162   $     2,583
  Accrued compensation                                  5,729         4,624
  Accrued liabilities                                   1,456         2,193
  Deferred revenue                                     12,920        15,679
  Capital lease obligation                                392            --
  Bank borrowings                                       1,417         2,667
  Related party notes payable                              --         2,897
                                                  -----------   -----------
    Total current liabilities                          24,076        30,643
Deferred revenue, net of current portion                  793         4,057
Capital lease obligation, net of current portion          625            --
Bank borrowings, net of current portion                 3,583         2,000
Other long term liabilities                               521           848
                                                  -----------   -----------
    Total liabilities                                  29,598        37,548
                                                  -----------   -----------
Stockholders' equity:
  Common stock                                             25            25
  Additional paid-in capital                          330,657       328,552
  Notes receivable from stockholders                      (83)          (87)
  Accumulated other comprehensive loss                   (970)       (1,168)
  Accumulated deficit                                (326,580)     (321,334)
                                                  -----------   -----------
    Total stockholders' equity                          3,049         5,988
                                                  -----------   -----------
    Total liabilities and stockholders' equity    $    32,647   $    43,536
                                                  ===========   ===========



                             eGain Corporation
               Condensed Consolidated Statements of Operation
                   (in thousands, except per share data)
                                (unaudited)

                                Three Months Ended          Year Ended
                                     June 30,                June 30,
                              ---------------------   ---------------------
                                 2014        2013        2014        2013
                              ---------   ---------   ---------   ---------
Revenue:
  Subscription and support    $  10,157   $   8,955   $  40,477   $  32,281
  License                         5,378       4,616      14,800      12,853
  Professional services           3,354       4,398      14,985      13,755
                              ---------   ---------   ---------   ---------
      Total revenue              18,889      17,969      70,262      58,889
                              ---------   ---------   ---------   ---------
  Cost of subscription and
   support                        2,358       1,536       8,518       5,495
  Cost of license                    24          26         104         151
  Cost of professional
   services                       3,729       3,265      14,840      12,360
                              ---------   ---------   ---------   ---------
  Total cost of revenue           6,111       4,827      23,462      18,006
                              ---------   ---------   ---------   ---------
      Gross profit               12,778      13,142      46,800      40,883
                              ---------   ---------   ---------   ---------
Operating expenses:
  Research and development        2,799       2,226       9,963       8,419
  Sales and marketing             8,727       6,912      33,367      24,434
  General and administrative      1,957       1,858       7,529       6,787
                              ---------   ---------   ---------   ---------
      Total operating
       expenses                  13,483      10,996      50,859      39,640
                              ---------   ---------   ---------   ---------
Income (loss) from
 operations                        (705)      2,146      (4,059)      1,243
Interest expense, net               (35)       (107)       (181)       (483)
Other income (expense), net         (60)         (3)       (415)        303
                              ---------   ---------   ---------   ---------
Income (loss) before income
 tax provision                     (800)      2,036      (4,655)      1,063
Income tax provision               (218)       (139)       (591)       (379)
                              ---------   ---------   ---------   ---------
Net income (loss)             $  (1,018)  $   1,897   $  (5,246)  $     684
                              =========   =========   =========   =========

Per share information:
  Basic net income (loss)
   per common share           $   (0.04)  $    0.08   $   (0.21)  $    0.03
                              =========   =========   =========   =========
  Diluted net income (loss)
   per common share           $   (0.04)  $    0.07   $   (0.21)  $    0.03
                              =========   =========   =========   =========
  Weighted average shares
   used in computing basic
   net income (loss) per
   common share                  25,462      25,050      25,353      24,780
                              =========   =========   =========   =========
  Weighted average shares
   used in computing diluted
   net income (loss) per
   common share                  25,462      26,504      25,353      26,089
                              =========   =========   =========   =========

Summary of stock-based compensation included in the
 costs and expenses above:
  Cost of revenue             $      36   $      34   $     280   $     121
  Research and development    $     185   $      49   $     386   $     261
  Sales and marketing         $      (8)  $     104   $     464   $     360
  General and administrative  $     104   $      84   $     397   $     339

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

Latest Stories
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
What does it look like when you have access to cloud infrastructure and platform under the same roof? Let’s talk about the different layers of Technology as a Service: who cares, what runs where, and how does it all fit together. In his session at 18th Cloud Expo, Phil Jackson, Lead Technology Evangelist at SoftLayer, an IBM company, spoke about the picture being painted by IBM Cloud and how the tools being crafted can help fill the gaps in your IT infrastructure.
SYS-CON Events announced today that Niagara Networks will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
DevOps at Cloud Expo – being held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Am...
In this strange new world where more and more power is drawn from business technology, companies are effectively straddling two paths on the road to innovation and transformation into digital enterprises. The first path is the heritage trail – with “legacy” technology forming the background. Here, extant technologies are transformed by core IT teams to provide more API-driven approaches. Legacy systems can restrict companies that are transitioning into digital enterprises. To truly become a lea...
SYS-CON Events announced today that Interface Masters Technologies, a leader in Network Visibility and Uptime Solutions, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Interface Masters Technologies is a leading vendor in the network monitoring and high speed networking markets. Based in the heart of Silicon Valley, Interface Masters' expertise lies in Gigabit, 10 Gigabit and 40 Gigabit Eth...
SYS-CON Events announced today that Sheng Liang to Keynote at SYS-CON's 19th Cloud Expo, which will take place on November 1-3, 2016 at the Santa Clara Convention Center in Santa Clara, California.
In his session at @ThingsExpo, Kausik Sridharabalan, founder and CTO of Pulzze Systems, Inc., will focus on key challenges in building an Internet of Things solution infrastructure. He will shed light on efficient ways of defining interactions within IoT solutions, leading to cost and time reduction. He will also introduce ways to handle data and how one can develop IoT solutions that are lean, flexible and configurable, thus making IoT infrastructure agile and scalable.
Much of the value of DevOps comes from a (renewed) focus on measurement, sharing, and continuous feedback loops. In increasingly complex DevOps workflows and environments, and especially in larger, regulated, or more crystallized organizations, these core concepts become even more critical. In his session at @DevOpsSummit at 18th Cloud Expo, Andi Mann, Chief Technology Advocate at Splunk, showed how, by focusing on 'metrics that matter,' you can provide objective, transparent, and meaningful f...
Just over a week ago I received a long and loud sustained applause for a presentation I delivered at this year’s Cloud Expo in Santa Clara. I was extremely pleased with the turnout and had some very good conversations with many of the attendees. Over the next few days I had many more meaningful conversations and was not only happy with the results but also learned a few new things. Here is everything I learned in those three days distilled into three short points.
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, provided tips on how to be successful in large scale machine learning...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
The Transparent Cloud-computing Consortium (abbreviation: T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data processing High speed and high quality networks, and dramatic improvements in computer processing capabilities, have greatly changed the nature of applications and made the storing and processing of data on the network commonplace.
An IoT product’s log files speak volumes about what’s happening with your products in the field, pinpointing current and potential issues, and enabling you to predict failures and save millions of dollars in inventory. But until recently, no one knew how to listen. In his session at @ThingsExpo, Dan Gettens, Chief Research Officer at OnProcess, will discuss recent research by Massachusetts Institute of Technology and OnProcess Technology, where MIT created a new, breakthrough analytics model f...