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Ascom Network Testing Launches New Tool to Manage Customer Experience

Ascom Network Testing (www.ascom.com/nt) announced today that it has launched a new tool to help operators manage their customers’ experience. TEMS™ MobileInsight employs the crowdsourcing method of data collection, enabling operators to gain insight into the subscriber experience without the need for extensive drive testing.

TEMS™ MobileInsight can deliver detailed geo-located statistics and failure information directly from subscribers' handsets wherever they go, allowing an operator to monitor the real-world customer experience. TEMS™ MobileInsight collects aggregated data which can be easily used for real-time VIP monitoring, corporate QoS assurance, dropped call and congestion hotspot identification, and general network optimization.

“Understanding what customers want and need even before they ask, and proactively managing their problems and expectations make a difference where it counts – the end user’s perception,” says James Morrison, Ascom Network Testing’s Vice President Benchmarking and Monitoring. He added “By collecting data from opt-in subscribers’ mobile phones in the form of key performance indicators (KPIs) and direct subscriber feedback, the operator can assess and analyze their customers’ experience and make network adjustments as needed to ensure their satisfaction. The value of the upgraded solution has already been recognized by one of the North American operators who purchased TEMS MobileInsight to monitor customer satisfaction and service quality of their expanding LTE network.”

TEMS™ MobileInsight will be available for demos at Super Mobility Week in Las Vegas, September 9-11, and LTE Asia 2014 in Singapore, September 24-25.

ABOUT ASCOM NETWORK TESTING

Ascom Network Testing offers the TEMS™ Portfolio, the world’s most widely used network testing, monitoring and optimization platform. Ascom Network Testing is a division of Ascom, a global solutions provider with comprehensive technological know-how in mission-critical wireless communication. The company focuses on the Wireless Solutions (an international market leader for high-value, customer-specific on-site communication solutions and workflow optimization) and Network Testing (a global market leader in testing, monitoring, post processing, and performance optimization for mobile networks) divisions. The Ascom Group is headquartered in Switzerland, has subsidiaries in 17 countries, business activities in more than 130 countries, and employs around 1,600 people worldwide. Ascom registered shares (ASCN) are listed on the SIX Swiss Exchange in Zurich.

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