|By Marketwired .||
|September 3, 2014 07:11 PM EDT||
SAN FRANCISCO, CA -- (Marketwired) -- 09/03/14 -- Call centers are the backbone of a wide variety of companies. They are the units that supply the customers with superior service, answers to their questions, and suggestions about products and services. Call center volume and action is often so high that effective call center software is necessary to maintain above-standard business practices. Voxilla.com has just announced its listing of the top call center providers. The experts at Voxilla.com used an intricate rating system that consisted of measuring features, pricing, consumer ratings, expert opinions, and more. The following are the top call center software providers with the highest ratings, determined by Voxilla.com:
The company 8x8, Inc. offers cloud-based virtual call center solutions with no limitations. Businesses can enhance their relationships with their clients by using their advanced revenue-enhanced system. Their plans offer global connections to customers all over the world. Customers can contact the call center for questions or concerns from any location and at any time of the day or night. Workers will have access to detailed reports that can help them manage and service their customers on a superior level. In addition to the high level of features that 8x8, Inc. provides, the company offers its customers and its workers a high level of security with a PCI and CPNI compliant system. Additionally, an administrator can implement FISMA and HIPAA privacy standards into the system. The 8x8, Inc. company is a top call center software provider because of its advanced system and efficiency.
SafeSoft Solutions is so confident in its programs that it offers businesses a risk-free trial of its product. The company also offers its prospective clients a free setup and free incoming and outgoing calls. Other features that the SafeSoft Solutions products offer are a cloud-based forum, free tech support, generous customization options and more. The company also pledges to help boost sales by as much a 400 percent with its with predictive dialers. Sales associates can access features such as campaign tracking, phone-based prospecting, telesales, sales lead follow-ups and more. SafeSoft Solutions is listed as one of the top call center software providers because of its innovations and its sales-based abilities.
The 4PSA company has designed a variety of products that suit the needs of the modern customer service center. One of the company's products is VoipNow SPE, and the other product is VoipNow Cloud OnDemand. VoipNow SPE is a feature-packed program that will allow customer service centers to implement PBX services, unified communications, and a wide variety of additional call center tools. VoipNow Cloud OnDemand is the company's cloud-based version of its software. Administrators can setup the VoIP and additional services in less than one hour's time. VoIP services are one of the crucial elements for a call center. Therefore, 4PSA ranks highly on the list of the best call center software providers.
3C Logic is another one of the best call center software providers. The company offers a free trial of its cloud-based call center software. The product is compatible with any VoIP provider, and it has options such as predictive dialer, IVR and ACD. Representatives can multitask without stress by using the inbound and outbound blended software. The user interface is simple to the eyes, but it contains a powerhouse of features such as business analytics, scripting and customer satisfaction tracking. The company designed its product to introduce simplicity and decrease stress.
Voxilla.com is a site that strives to put consumers and businesses in touch with the best VoIP products, business products, and call center support providers. The experts conduct extensive research to find the products and services that they list in their reports. Consumers and businesses can have a high level of confidence when they take advice from Voxilla.com experts.
Businesses interested in learning more about call center software providers should visit: http://voxilla.com/call-center-software/.
Voxilla.com is an authority business and residential VoIP service provider site that offers comparison tools to help businesses and residences to help find the best VoIP provider for them.
(858) 454-5900 ext: 10301
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2017 New York The 7th Internet of @ThingsExpo will take place on June 6-8, 2017, at the Javits Center in New York City, New York. Chris Matthieu is the co-founder and CTO of Octoblu, a revolutionary real-time IoT platform recently acquired by Citrix. Octoblu connects things, systems, people and clouds to a global mesh network allowing users to automate and control design flo...
Dec. 7, 2016 02:00 AM EST Reads: 585
In addition to all the benefits, IoT is also bringing new kind of customer experience challenges - cars that unlock themselves, thermostats turning houses into saunas and baby video monitors broadcasting over the internet. This list can only increase because while IoT services should be intuitive and simple to use, the delivery ecosystem is a myriad of potential problems as IoT explodes complexity. So finding a performance issue is like finding the proverbial needle in the haystack.
Dec. 7, 2016 01:45 AM EST Reads: 6,155
Between 2005 and 2020, data volumes will grow by a factor of 300 – enough data to stack CDs from the earth to the moon 162 times. This has come to be known as the ‘big data’ phenomenon. Unfortunately, traditional approaches to handling, storing and analyzing data aren’t adequate at this scale: they’re too costly, slow and physically cumbersome to keep up. Fortunately, in response a new breed of technology has emerged that is cheaper, faster and more scalable. Yet, in meeting these new needs they...
Dec. 7, 2016 01:15 AM EST Reads: 1,868
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at 20th Cloud Expo, Ed Featherston, director/senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Dec. 7, 2016 01:00 AM EST Reads: 1,611
When it comes to cloud computing, the ability to turn massive amounts of compute cores on and off on demand sounds attractive to IT staff, who need to manage peaks and valleys in user activity. With cloud bursting, the majority of the data can stay on premises while tapping into compute from public cloud providers, reducing risk and minimizing need to move large files. In his session at 18th Cloud Expo, Scott Jeschonek, Director of Product Management at Avere Systems, discussed the IT and busin...
Dec. 7, 2016 12:45 AM EST Reads: 3,929
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
Dec. 7, 2016 12:45 AM EST Reads: 1,234
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
Dec. 7, 2016 12:15 AM EST Reads: 1,017
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
Dec. 7, 2016 12:15 AM EST Reads: 1,367
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
Dec. 7, 2016 12:00 AM EST Reads: 1,257
Get deep visibility into the performance of your databases and expert advice for performance optimization and tuning. You can't get application performance without database performance. Give everyone on the team a comprehensive view of how every aspect of the system affects performance across SQL database operations, host server and OS, virtualization resources and storage I/O. Quickly find bottlenecks and troubleshoot complex problems.
Dec. 7, 2016 12:00 AM EST Reads: 2,123
What happens when the different parts of a vehicle become smarter than the vehicle itself? As we move toward the era of smart everything, hundreds of entities in a vehicle that communicate with each other, the vehicle and external systems create a need for identity orchestration so that all entities work as a conglomerate. Much like an orchestra without a conductor, without the ability to secure, control, and connect the link between a vehicle’s head unit, devices, and systems and to manage the ...
Dec. 6, 2016 11:45 PM EST Reads: 728
"Once customers get a year into their IoT deployments, they start to realize that they may have been shortsighted in the ways they built out their deployment and the key thing I see a lot of people looking at is - how can I take equipment data, pull it back in an IoT solution and show it in a dashboard," stated Dave McCarthy, Director of Products at Bsquare Corporation, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 6, 2016 10:15 PM EST Reads: 1,143
Unsecured IoT devices were used to launch crippling DDOS attacks in October 2016, targeting services such as Twitter, Spotify, and GitHub. Subsequent testimony to Congress about potential attacks on office buildings, schools, and hospitals raised the possibility for the IoT to harm and even kill people. What should be done? Does the government need to intervene? This panel at @ThingExpo New York brings together leading IoT and security experts to discuss this very serious topic.
Dec. 6, 2016 09:15 PM EST Reads: 335
"We are the public cloud providers. We are currently providing 50% of the resources they need for doing e-commerce business in China and we are hosting about 60% of mobile gaming in China," explained Yi Zheng, CPO and VP of Engineering at CDS Global Cloud, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 6, 2016 09:15 PM EST Reads: 1,054
"We analyze the video streaming experience. We are gathering the user behavior in real time from the user devices and we analyze how users experience the video streaming," explained Eric Kim, Founder and CEO at Streamlyzer, in this SYS-CON.tv interview at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Dec. 6, 2016 08:45 PM EST Reads: 396