|By Marketwired .||
|September 3, 2014 07:11 PM EDT||
SAN FRANCISCO, CA -- (Marketwired) -- 09/03/14 -- Call centers are the backbone of a wide variety of companies. They are the units that supply the customers with superior service, answers to their questions, and suggestions about products and services. Call center volume and action is often so high that effective call center software is necessary to maintain above-standard business practices. Voxilla.com has just announced its listing of the top call center providers. The experts at Voxilla.com used an intricate rating system that consisted of measuring features, pricing, consumer ratings, expert opinions, and more. The following are the top call center software providers with the highest ratings, determined by Voxilla.com:
The company 8x8, Inc. offers cloud-based virtual call center solutions with no limitations. Businesses can enhance their relationships with their clients by using their advanced revenue-enhanced system. Their plans offer global connections to customers all over the world. Customers can contact the call center for questions or concerns from any location and at any time of the day or night. Workers will have access to detailed reports that can help them manage and service their customers on a superior level. In addition to the high level of features that 8x8, Inc. provides, the company offers its customers and its workers a high level of security with a PCI and CPNI compliant system. Additionally, an administrator can implement FISMA and HIPAA privacy standards into the system. The 8x8, Inc. company is a top call center software provider because of its advanced system and efficiency.
SafeSoft Solutions is so confident in its programs that it offers businesses a risk-free trial of its product. The company also offers its prospective clients a free setup and free incoming and outgoing calls. Other features that the SafeSoft Solutions products offer are a cloud-based forum, free tech support, generous customization options and more. The company also pledges to help boost sales by as much a 400 percent with its with predictive dialers. Sales associates can access features such as campaign tracking, phone-based prospecting, telesales, sales lead follow-ups and more. SafeSoft Solutions is listed as one of the top call center software providers because of its innovations and its sales-based abilities.
The 4PSA company has designed a variety of products that suit the needs of the modern customer service center. One of the company's products is VoipNow SPE, and the other product is VoipNow Cloud OnDemand. VoipNow SPE is a feature-packed program that will allow customer service centers to implement PBX services, unified communications, and a wide variety of additional call center tools. VoipNow Cloud OnDemand is the company's cloud-based version of its software. Administrators can setup the VoIP and additional services in less than one hour's time. VoIP services are one of the crucial elements for a call center. Therefore, 4PSA ranks highly on the list of the best call center software providers.
3C Logic is another one of the best call center software providers. The company offers a free trial of its cloud-based call center software. The product is compatible with any VoIP provider, and it has options such as predictive dialer, IVR and ACD. Representatives can multitask without stress by using the inbound and outbound blended software. The user interface is simple to the eyes, but it contains a powerhouse of features such as business analytics, scripting and customer satisfaction tracking. The company designed its product to introduce simplicity and decrease stress.
Voxilla.com is a site that strives to put consumers and businesses in touch with the best VoIP products, business products, and call center support providers. The experts conduct extensive research to find the products and services that they list in their reports. Consumers and businesses can have a high level of confidence when they take advice from Voxilla.com experts.
Businesses interested in learning more about call center software providers should visit: http://voxilla.com/call-center-software/.
Voxilla.com is an authority business and residential VoIP service provider site that offers comparison tools to help businesses and residences to help find the best VoIP provider for them.
(858) 454-5900 ext: 10301
The Internet of Everything is re-shaping technology trends–moving away from “request/response” architecture to an “always-on” Streaming Web where data is in constant motion and secure, reliable communication is an absolute necessity. As more and more THINGS go online, the challenges that developers will need to address will only increase exponentially. In his session at @ThingsExpo, Todd Greene, Founder & CEO of PubNub, exploreed the current state of IoT connectivity and review key trends and t...
Nov. 27, 2015 07:45 AM EST Reads: 413
Two weeks ago (November 3-5), I attended the Cloud Expo Silicon Valley as a speaker, where I presented on the security and privacy due diligence requirements for cloud solutions. Cloud security is a topical issue for every CIO, CISO, and technology buyer. Decision-makers are always looking for insights on how to mitigate the security risks of implementing and using cloud solutions. Based on the presentation topics covered at the conference, as well as the general discussions heard between sessi...
Nov. 27, 2015 07:30 AM EST Reads: 306
Continuous processes around the development and deployment of applications are both impacted by -- and a benefit to -- the Internet of Things trend. To help better understand the relationship between DevOps and a plethora of new end-devices and data please welcome Gary Gruver, consultant, author and a former IT executive who has led many large-scale IT transformation projects, and John Jeremiah, Technology Evangelist at Hewlett Packard Enterprise (HPE), on Twitter at @j_jeremiah. The discussion...
Nov. 27, 2015 04:15 AM EST Reads: 705
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now ...
Nov. 27, 2015 04:00 AM EST Reads: 215
In his General Session at DevOps Summit, Asaf Yigal, Co-Founder & VP of Product at Logz.io, explored the value of Kibana 4 for log analysis and provided a hands-on tutorial on how to set up Kibana 4 and get the most out of Apache log files. He examined three use cases: IT operations, business intelligence, and security and compliance. Asaf Yigal is co-founder and VP of Product at log analytics software company Logz.io. In the past, he was co-founder of social-trading platform Currensee, which...
Nov. 27, 2015 04:00 AM EST Reads: 185
Too often with compelling new technologies market participants become overly enamored with that attractiveness of the technology and neglect underlying business drivers. This tendency, what some call the “newest shiny object syndrome” is understandable given that virtually all of us are heavily engaged in technology. But it is also mistaken. Without concrete business cases driving its deployment, IoT, like many other technologies before it, will fade into obscurity.
Nov. 27, 2015 04:00 AM EST Reads: 324
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound...
Nov. 27, 2015 02:30 AM EST Reads: 450
Discussions of cloud computing have evolved in recent years from a focus on specific types of cloud, to a world of hybrid cloud, and to a world dominated by the APIs that make today's multi-cloud environments and hybrid clouds possible. In this Power Panel at 17th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the importance of customers being able to use the specific technologies they need, through environments and ecosystems that expose their APIs to make true ...
Nov. 27, 2015 02:00 AM EST Reads: 516
In today's enterprise, digital transformation represents organizational change even more so than technology change, as customer preferences and behavior drive end-to-end transformation across lines of business as well as IT. To capitalize on the ubiquitous disruption driving this transformation, companies must be able to innovate at an increasingly rapid pace. Traditional approaches for driving innovation are now woefully inadequate for keeping up with the breadth of disruption and change facin...
Nov. 27, 2015 01:30 AM EST Reads: 461
The cloud. Like a comic book superhero, there seems to be no problem it can’t fix or cost it can’t slash. Yet making the transition is not always easy and production environments are still largely on premise. Taking some practical and sensible steps to reduce risk can also help provide a basis for a successful cloud transition. A plethora of surveys from the likes of IDG and Gartner show that more than 70 percent of enterprises have deployed at least one or more cloud application or workload. Y...
Nov. 27, 2015 01:00 AM EST Reads: 459
PubNub has announced the release of BLOCKS, a set of customizable microservices that give developers a simple way to add code and deploy features for realtime apps.PubNub BLOCKS executes business logic directly on the data streaming through PubNub’s network without splitting it off to an intermediary server controlled by the customer. This revolutionary approach streamlines app development, reduces endpoint-to-endpoint latency, and allows apps to better leverage the enormous scalability of PubNu...
Nov. 27, 2015 01:00 AM EST Reads: 308
Microservices are a very exciting architectural approach that many organizations are looking to as a way to accelerate innovation. Microservices promise to allow teams to move away from monolithic "ball of mud" systems, but the reality is that, in the vast majority of organizations, different projects and technologies will continue to be developed at different speeds. How to handle the dependencies between these disparate systems with different iteration cycles? Consider the "canoncial problem"...
Nov. 27, 2015 01:00 AM EST Reads: 422
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Day 2 Keynote at 17th Cloud Expo, San...
Nov. 27, 2015 01:00 AM EST Reads: 558
Apps and devices shouldn't stop working when there's limited or no network connectivity. Learn how to bring data stored in a cloud database to the edge of the network (and back again) whenever an Internet connection is available. In his session at 17th Cloud Expo, Ben Perlmutter, a Sales Engineer with IBM Cloudant, demonstrated techniques for replicating cloud databases with devices in order to build offline-first mobile or Internet of Things (IoT) apps that can provide a better, faster user e...
Nov. 27, 2015 12:45 AM EST Reads: 393
Container technology is shaping the future of DevOps and it’s also changing the way organizations think about application development. With the rise of mobile applications in the enterprise, businesses are abandoning year-long development cycles and embracing technologies that enable rapid development and continuous deployment of apps. In his session at DevOps Summit, Kurt Collins, Developer Evangelist at Built.io, examined how Docker has evolved into a highly effective tool for application del...
Nov. 27, 2015 12:00 AM EST Reads: 335