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ClickSoftware Joins Salesforce Wear Initiative with ShiftExpert App, Accelerating the Adoption of Wearables in the Enterprise

Built as a native Salesforce1 Mobile Ready App, ClickSoftware's ShiftExpert facilitates shift scheduling; integrates with wearable devices including Samsung Gear 2

BURLINGTON, Mass., Sept. 4, 2014 /PRNewswire/ -- ClickSoftware (NasdaqGS: CKSW) today announced it has joined the Salesforce Wear initiative, creating the first ecosystem dedicated to accelerating the adoption of wearables in the enterprise. ClickSoftware is helping businesses create wearable experiences with ShiftExpert by providing workers easy access to job information, location and biometric data via the app on devices including the Samsung Gear 2 device.

ShiftExpert by ClickSoftware

A native Salesforce1 Mobile Ready App, ShiftExpert gives employees, shift managers and planners complete visibility into who works when, and deeper insight into how the schedule will impact service levels, special coverage needs and the budget. The app is integrated into the Salesforce1 Platform, providing a seamless experience for all Salesforce users. In addition, it's one of the first AppExchange apps that integrates with wearable technology, enabling anytime, anywhere access.

Comments on the News
"Our mission at ClickSoftware is to help organizations of all sizes to provide the best customer experience while balancing operational costs," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "By combining ShiftExpert with the power of wearables, organizations have the ability to drive a better customer experience and higher productivity through real-time, data driven connectivity."

"Like mobile 10 years ago, wearables presents a huge opportunity for businesses to transform the way they work," said Daniel Debow, SVP emerging technologies, salesforce.com. "ClickSoftware's ShiftExpert app adds further value and functionality to Salesforce through shift planning capabilities, while the integration with wearable devices turns a visionary idea into reality for organizations of any size, enabling employees to connect with customers and each other faster and smarter."

ShiftExpert enables users to:

  • Use the app with the Samsung Gear 2 to clock in and out of work or update timesheets right from the wrist. The watch sensors record distance traveled per shift and summarizes info for daily timesheet.
  • Automate planning and execution of shifts for employees across different departments.
  • Review and optimize gaps between the availability of the workforce and business demand.
  • Control overtime costs and quickly react to exceptions.
  • Increase employee satisfaction by incorporating employee working preferences, shift trades and vacation requests into the work plan.
  • Maximize customer satisfaction by meeting service level targets with well rested and skilled employees.

To learn more, watch the ShiftExpert video demo.

The Salesforce Wear Developer Pack for the Salesforce1 Platform
Until now, there has not been a trusted, enterprise cloud platform for businesses that want to embrace wearables. Developers who wanted to create business focused applications did not have access to an industry leading platform, reference applications and code, ecosystem support or customer data. Developers in the wearable space built great prototypes, but were not connected to a platform.

Now more than 1.5 million Salesforce1 developers can kickstart a wearable strategy. With access to a growing library of devices, sample code, documentation, demonstrations and reference apps to learn from, enterprise developers can immediately start building their own business applications connected to wearable devices.

Additional Resources

Salesforce, Salesforce1, Salesforce Wear and others are among the trademarks of salesforce.com, inc.

About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfilment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.

SafeHarbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2013, and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements, whether as a result of new information, future events or otherwise.

Media Contact:
Kristin Amico
[email protected]

Photo - http://photos.prnewswire.com/prnh/20140904/142857

SOURCE ClickSoftware

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