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Tenacity Named 2016 Cool Vendor by Gartner For CRM and Support Services

Retention-as-a-Service Provider Recognized for Improving Employee Engagement and Agent Quality of Life in Enterprise Contact Centers

SEATTLE, Sept. 22, 2016 /PRNewswire-iReach/ -- Tenacity, Inc., the world's only retention-as-a-service-provider, announced that it has been named a 2016 Cool Vendor in Gartner's CRM and Support Services report. Tenacity's employee engagement software platform combines cutting-edge social science with medical and psychological best practices to produce powerful and proven results in agent attrition and absenteeism, two of the contact center's most costly challenges today.

Photo - http://photos.prnewswire.com/prnh/20160921/410510

"We are honored to be recognized by Gartner as a 2016 Cool Vendor", said Ron Davis, CEO of Tenacity. He continued, "Tenacity's approach is radically different than traditional workforce optimization or agent performance management software providers. Our focus is getting at the root cause of agent isolation, frustration and stress and coaching them to be more centered, resilient and socially connected. And the ROI benefits of happier, healthier agents are quantifiable and real, and can unlock unrealized revenue potential for your business."

The Tenacity includes:

  • Agent resilience training with guided deep breathing, mindfulness, fitness and financial education.
  • Targeted team building activities that build powerful relationships between agents and create a more meaningful workplace
  • Peer coaching and incentives that motivate agents and truly change behavior
  • Analytics that deliver key social insights and drive ongoing improvement across the workforce

Tenacity's retention-as-a-service solution creates happier, more loyal agents with no heavy lifting for contact center staff, with typical rollout in less than 4 weeks.

Disclaimer

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Tenacity

Tenacity transforms your center into a compelling, rewarding and satisfying workplace, helping you retain your agents and deliver a better outcome for every customer. The Tenacity retention -as-service solution reduces stress, improves the way people feel, builds meaning into work and connects agents with each other on a human level. It's a powerful way to get agents to stay in their jobs longer, and to perform better while doing it. Visit www.gotenacity.com to learn more.

Media Contact: Mariann McDonagh, McDonagh Growth Associates, +1-516-672-8182, [email protected]

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SOURCE Tenacity

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