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Western National Selects Guidewire System for Claims Management
|By Business Wire
|September 22, 2016 08:55 AM EDT
Western National Insurance Group, a private mutual insurer, and
Guidewire Software, Inc. (NYSE:GWRE), a provider of software products to
Property/Casualty (P/C) insurers, today announced that Western National
has selected Guidewire ClaimCenter® as its new claims management system
and Smart Communications™ for customer communications management.
Guidewire is a reseller of Smart
Communications, a Guidewire PartnerConnect™ Solution and Ready
for Guidewire program member. More than 50 insurers have selected
the combination of Guidewire and Smart Communications. Guidewire
PartnerConnect™ Consulting member, PwC US, will be leading the
ClaimCenter will replace Western National’s previous third-party claims
management system, offering the company new capabilities to more
efficiently and effectively manage workflow, access data and deliver on
its service commitments to policyholders. ClaimCenter will be
implemented for all commercial and personal lines of business, starting
with workers’ compensation, followed quickly by standard auto and their
other lines of business.
“We were impressed by Guidewire’s product maturity, vision of and
outlook for our industry, and track record of successful
implementations,” said Richard Long, Senior Vice President- Claims,
Western National. “It was vital for our solution to be embraced by and
empower our users; to be flexible and configurable; and to be future
proof. Guidewire demonstrated that they will be a true partner for us,
understanding our business and responding to our needs.”
ClaimCenter and Smart Communications will enable Western National to:
Increase productivity due to a single, integrated claims environment
leveraging automation and workflow capabilities;
Provide more first call resolution opportunities;
Improve the overall claims experience for agents and policyholders;
Better respond to high volume events, CATS; and
Utilize more effective metrics and key performance dashboards.
Long continued, “Western National’s DNA is based on the relationships
our adjusters build with policyholders. The technology they use should
enhance their judgment and allow them to stay focused on the customer
experience, rather than hinder them with busy work. ClaimCenter provides
the modern technology for us to provide a greater proactive claims
experience that will enable us to anticipate and impress policyholders
and claimants. Higher levels of customer satisfaction lead to increased
“We are honored that Western National has entrusted us with their
ClaimCenter and Smart Communications implementations,” said Imran Ilyas,
Partner, PwC. “By selecting these products, Western National will be
able to better meet the needs of their agents and policyholders in a
fast-moving insurance market.”
“We welcome Western National as a ClaimCenter and Smart Communications
customer,” said Ken Shapiro, Group Vice President, Americas Sales. “We
look forward to working with PwC to help Western National meet their
About Western National Insurance Group
Western National Insurance Group, headquartered in Edina, Minn., is a
super-regional property-and-casualty insurance group writing over $520
million in Direct Premium in 19 states, plus Surety in an additional 7
states. The group consists of the following regional
property-and-casualty insurance companies and affiliates; Western
National Mutual Insurance Company, Western National Assurance Company,
Pioneer Specialty Insurance Company, Western Home Insurance Company,
Arizona Auto Insurance Company, Umialik Insurance Company, American
Freedom Insurance Company, Nevada General Insurance Company, and
Michigan Millers Insurance Company serving personal and commercial
customers in the Midwestern, Northwestern, and Southwestern U.S, Alaska
and New York. All of the group’s products are sold exclusively through
professional independent agents.
About PwC US
At PwC, our purpose is to build trust in society and solve important
problems. PwC is a network of firms in 157 countries with more than
208,000 people who are committed to delivering quality in assurance,
advisory and tax services. Find out more and tell us at www.pwc.com/US.
About Smart Communications
Smart Communications, formerly a Thunderhead Group company, provides the
new generation of cloud-enabled customer and business solutions. The
Smart Communications suite of solutions helps businesses to move beyond
traditional enterprise communications using the most modern architecture
and cloud capabilities. Today, hundreds of brands globally from a
diverse range of demanding industry segments including banking,
insurance, government, retail and telecoms are using Smart
Communications to deliver the new generation of customer and business
communications. Smart Communications is headquartered in London and
serves its customers from offices located in North America, Europe and
Asia Pacific. To learn more, please visit www.smart-communications.com.
About Guidewire Software
Guidewire delivers the software that Property/Casualty (P/C) insurers
need to adapt and succeed in a time of rapid industry change. We combine
three elements – core operations, data and analytics, and digital
engagement – into a technology platform that enhances insurers’ ability
to engage and empower their customers and employees. 260 P/C insurers
around the world have selected Guidewire. For more information, please
Follow us on twitter: @Guidewire_PandC.
NOTE: Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire
PolicyCenter, and Guidewire BillingCenter are registered trademarks of
Guidewire Software, Inc. in the United States and/or other countries.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160922005404/en/
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