|By Business Wire||
|September 22, 2016 09:05 AM EDT|
Tech Impact, which has prepared more than 200 students for careers in information technology, is launching a new program called CX Works at its new Las Vegas location. CX Works provides training for high school graduates ages 18 to 26 for careers in the fast-growing field of customer experience.
The Las Vegas location has been named “Tech Impact Opportunity Center Powered by Barclays”, and is housed in the Historic Westside School. It was created in partnership with Barclays, a transatlantic Consumer, Corporate and Investment Bank anchored in London and New York. Barclays granted Tech Impact more than $1 million over three-years to prepare urban adults for wage sustaining careers in technology and customer support.
“We have tremendous confidence in Tech Impact because it has a proven track record with graduates getting jobs and staying with them,” says Jocelyn Stewart of Barclays. “Barclays is committed to Tech Impact’s mission of preparing under-served students for better paying jobs. The program delivers real value to the Las Vegas employment market.”
The Bureau of Labor Statistics projects employment in the customer service field to grow 10 percent by 2024. This is faster than the average growth rate for all occupations and translates to an additional 252,900 jobs which will need to be filled by 2024. Las Vegas has already seen explosive growth for call center jobs during recent years.
“We see that in some communities there is a chasm between jobs and training. We can help bridge the gap between at-risk youth and a solid path to sustainable wage jobs through IT and CX training,” said Patrick Callihan, Tech Impact’s Executive Director.
The eight-week CX Works program offers free job training to at-risk youth with a high school diploma or equivalent. Students learn the hard and soft skills needed to succeed in the field of customer service. Courses will cover basic computer skills, relationship management, quality assurance and more. The program is designed to set graduates on a career path with financial stability and growth opportunity. CX Works participants could start at a salary of $27,000 upon graduation.
Tech Impact also offers another free training program IT Works at Tech Impact Opportunity Center Powered by Barclays. IT Works is a 16-week immersive IT training program which has graduated more than 200 students nationally since 2010. All program graduates are placed into IT internships and 75 percent find full-time opportunities within seven months of graduation. The starting salary of an IT Works graduate is around $30,000, though many students have gone on to earn salaries over $50,000.
About Tech Impact
Founded in 2003, Tech Impact is a nonprofit that works with other nonprofit organizations to leverage technology for maximum impact. Tech Impact was founded with the help of Microsoft, initially as a member of the NPower Network and more than 80 corporations and foundations now support the Tech Impact mission. Tech Impact’s two education programs, CX Works and IT Works, positions urban adults for entry into high growth and technology careers. Learn more at techimpact.org.
About Barclaycard US
Barclaycard is part of Barclays, a transatlantic consumer, corporate and investment bank that moves, lends, invests and protects money for customers and clients worldwide. Headquartered in Wilmington, Del., Barclaycard US is one of the fastest growing top-10 credit card issuers in the nation. The company creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business also issues its own Barclaycard branded credit cards and offers high-yield online savings accounts and CDs. For more information on Barclaycard please visit BarclaycardUS.com.
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