Welcome!

News Feed Item

Charleston Area Medical Center Improves Quality and Performance in Patient Engagement and Readmissions

Charleston Area Medical Center has reduced readmissions through a comprehensive clinical strategy including the addition of a video-based patient education system from TeleHealth Services, the nation’s leading provider of interactive patient engagement solutions.

Charleston Area Medical Center (CAMC) is a non-profit, four-hospital system in West Virginia. In 2015, CAMC increased their efforts to reduce readmissions for chronic obstructive pulmonary disease and other chronic conditions. CAMC added the TeleHealth Services’ SmarTigr solution to standardize patient education and increase patient engagement. The initiative, including patient-specific education, has already lowered readmissions.

For example, readmissions for COPD dropped by almost 30 percent compared to the previous year. West Virginia ranks fourth in the nation for prevalence of COPD. The state’s hospitalizations for COPD have consistently exceeded national rates, in some years twice the national rate. Nearly one third of all prescribed educational videos viewed by patents addressed COPD and pneumonia. CAMC documented lower readmission rates for both diseases.

“We had everyone from our hospital administration to our maintenance crew in training to use the interactive patient engagement technology. Our entire health system was on board with SmarTigr from the very beginning,” said Beverly Thornton, education division director at CAMC’s Health Education and Research Institute.

Dr. Don Lilly, associate chief medical officer at CAMC, was one of the early champions, reviewing video content and building curricula for chronic disease patients. “As a physician I’ve seen the importance of education in helping people take better care of themselves after a hospitalization. A lot of our patients have literacy issues, so reading is not the best way for them to learn,” Lilly said, adding that the National Assessment of Adult Literacy reports that only 12 percent of adults have proficient health literacy and are able to self-manage their health. “Video is an effective way for our patients to learn about their disease process and how they can manage it,” he said.

Natalie Osborne, LPN, and Angelia Fugate, LPN, serve as “nurse navigators” at CAMC. They disseminate disease-specific “video prescriptions” to front-line nurses who provide SmarTigr access instructions and the list of required videos prescribed to patients. These video prescriptions also become part of the patient’s electronic medical record. “The prescription for education isn’t optional. It’s an expectation for the nurse and patients,” said Fugate.

Records of patients viewing the videos are tracked with reports, which are sent automatically by the SmarTigr system to the navigators’ email. Patients are also asked to complete quizzes to assess comprehension of the videos. “When interactivity follows learning, patients retain more information,” said Thornton.

Clinicians share many success stories from the effectiveness of video education. For example, 90 percent of adults who use prescription inhalers do so incorrectly--a contributing cause of preventable readmissions. “We had a patient learn to use her inhaler correctly from watching a video about pulmonary medications,” Osborne said. “When she saw the nurse and patient actors in the video using the inhalers correctly, it helped her recognize that she’d been using her inhaler the wrong way all along. We reinforced with bedside teaching and had the patient do a demonstration.”

Dr. Lilly said video education is making a difference. “Many of our patients are visual learners and can better retain information from videos than from reading patient handouts,” he explains. “They spend much more time watching television than reading written material in their daily lives so it seems more natural for them. Videos stimulate conversation and facilitate learning for the whole family. When patients involve their own family members while they’re still here in the hospital, it means they have more support and a greater chance of compliance once they go home. That, in turn, helps to keep them from coming back to the hospital.”

Reduced Readmissions Linked to Hospital Revenue

Reimbursement penalties for avoidable readmissions and healthcare-acquired conditions, along with quality of care measurements for value-based purchasing, are part of the Affordable Care Act and the Centers for Medicare & Medicaid Services (CMS) effort to improve healthcare. For some hospitals, these value-based penalties could amount to more than $1 million a year.

“With significant implications for revenue reimbursements, hospitals continue to improve care by leveraging technology and documenting success with data,” said Matt Barker, vice president of marketing for TeleHealth Services. “We help improve patient care while also automating and measuring outcomes in ways that optimize the patient experience, streamline care and enhance hospital revenues.”

About Charleston Area Medical Center

Charleston Area Medical Center (CAMC) is a nonprofit, 908-bed, regional referral and academic medical center with more than 7,500 employees. CAMC is home to one of the largest heart programs in the United States; the only kidney transplant center in West Virginia; the highest level trauma center; the state’s only freestanding children's hospital and is a 2015 recipient of the Malcolm Baldrige National Quality Award. For more information, please visit www.camc.org

About TeleHealth Services

With more than 2,500 healthcare clients across the country, TeleHealth Services is the nation's leading provider of integrated technology and communications solutions for the healthcare market. Combining 50+ years of healthcare expertise and partnerships with industry leading manufacturers, TeleHealth Services is uniquely positioned to offer a full suite of hospital technology solutions that includes:

Headquartered in Raleigh, N.C., TeleHealth Services is a division of Telerent Leasing Corporation. Telerent, founded in 1957, operates as a subsidiary of ITOCHU International, Inc. For more information on TeleHealth, call 800-733-8610, or visit www.telehealth.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs oft...
As cloud adoption continues to transform business, today's global enterprises are challenged with managing a growing amount of information living outside of the data center. The rapid adoption of IoT and increasingly mobile workforce are exacerbating the problem. Ensuring secure data sharing and efficient backup poses capacity and bandwidth considerations as well as policy and regulatory compliance issues.
The 21st International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Digital Transformation, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo Silicon Valley Call for Papers is now open.
SYS-CON Events announced today that Interoute has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Interoute is the owner operator of Europe's largest network and a global cloud services platform, which encompasses over 70,000 km of lit fiber, 15 data centers, 17 virtual data centers and 33 colocation centers, with connections to 195 additional partner data centers. Our full-service Unifie...
SYS-CON Events announced today that Twistlock, the leading provider of cloud container security solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Twistlock is the industry's first enterprise security suite for container security. Twistlock's technology addresses risks on the host and within the application of the container, enabling enterprises to consistently enforce security policies, monitor...
Interested in leveling up on your Cloud Foundry skills? Join IBM for Cloud Foundry Days on June 7 at Cloud Expo New York at the Javits Center in New York City. Cloud Foundry Days is a free half day educational conference and networking event. Come find out why Cloud Foundry is the industry's fastest-growing and most adopted cloud application platform.
For financial firms, the cloud is going to increasingly become a crucial part of dealing with customers over the next five years and beyond, particularly with the growing use and acceptance of virtual currencies. There are new data storage paradigms on the horizon that will deliver secure solutions for storing and moving sensitive financial data around the world without touching terrestrial networks. In his session at 20th Cloud Expo, Cliff Beek, President of Cloud Constellation Corporation, w...
In his session at 20th Cloud Expo, Brad Winett, Senior Technologist for DDN Storage, will present several current, end-user environments that are using object storage at scale for cloud deployments including private cloud and cloud providers. Details on the top considerations of features and functions for selecting object storage will be included. Brad will also touch on recent developments in tiering technologies that deliver single solution and an end-user view of data across files and objects...
IBM helps FinTechs and financial services companies build and monetize cognitive-enabled financial services apps quickly and at scale. Hosted on IBM Bluemix, IBM’s platform builds in customer insights, regulatory compliance analytics and security to help reduce development time and testing. In his session at 20th Cloud Expo, Tom Eck, Industry Platforms CTO at IBM Cloud, will discuss how these tools simplify the time-consuming tasks of selection, mapping and data integration, allowing developers ...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
SYS-CON Events announced today that Progress, a global leader in application development, has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Enterprises today are rapidly adopting the cloud, while continuing to retain business-critical/sensitive data inside the firewall. This is creating two separate data silos – one inside the firewall and the other outside the firewall. Cloud ISVs ofte...
Existing Big Data solutions are mainly focused on the discovery and analysis of data. The solutions are scalable and highly available but tedious when swapping in and swapping out occurs in disarray and thrashing takes place. The resolution for thrashing through machine learning algorithms and support nomenclature is through simple techniques. Organizations that have been collecting large customer data are increasingly seeing the need to use the data for swapping in and out and thrashing occurs ...
SYS-CON Events announced today that Outscale, a global pure play Infrastructure as a Service provider and strategic partner of Dassault Systèmes, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Founded in 2010, Outscale simplifies infrastructure complexities and boosts the business agility of its customers. Outscale delivers a secure, reliable and industrial strength solution for its customers, which in...
Cloud applications are seeing a deluge of requests to support the exploding advanced analytics market. “Open analytics” is the emerging strategy to deliver that data through an open data access layer, in the cloud, to be directly consumed by external analytics tools and popular programming languages. An increasing number of data engineers and data scientists use a variety of platforms and advanced analytics languages such as SAS, R, Python and Java, as well as frameworks such as Hadoop and Spark...