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Charleston Area Medical Center Improves Quality and Performance in Patient Engagement and Readmissions
|By Business Wire
|October 19, 2016 06:58 AM EDT
Charleston Area Medical Center has reduced readmissions through a
comprehensive clinical strategy including the addition of a video-based
patient education system from TeleHealth
Services, the nation’s leading provider of interactive patient
Area Medical Center (CAMC) is a non-profit, four-hospital system in
West Virginia. In 2015, CAMC increased their efforts to reduce
readmissions for chronic obstructive pulmonary disease and other chronic
conditions. CAMC added the TeleHealth Services’ SmarTigr solution to
standardize patient education and increase patient engagement. The
initiative, including patient-specific education, has already lowered
For example, readmissions for COPD dropped by almost 30 percent compared
to the previous year. West Virginia ranks fourth in the nation for
prevalence of COPD. The state’s hospitalizations for COPD have
consistently exceeded national rates, in some years twice the national
rate. Nearly one third of all prescribed educational videos viewed by
patents addressed COPD and pneumonia. CAMC documented lower readmission
rates for both diseases.
“We had everyone from our hospital administration to our maintenance
crew in training to use the interactive patient engagement technology.
Our entire health system was on board with SmarTigr from the very
beginning,” said Beverly Thornton, education division director at CAMC’s
Health Education and Research Institute.
Dr. Don Lilly, associate chief medical officer at CAMC, was one of the
early champions, reviewing video content and building curricula for
chronic disease patients. “As a physician I’ve seen the importance of
education in helping people take better care of themselves after a
hospitalization. A lot of our patients have literacy issues, so reading
is not the best way for them to learn,” Lilly said, adding that the
National Assessment of Adult Literacy reports that only 12 percent of
adults have proficient health literacy and are able to self-manage their
health. “Video is an effective way for our patients to learn about their
disease process and how they can manage it,” he said.
Natalie Osborne, LPN, and Angelia Fugate, LPN, serve as “nurse
navigators” at CAMC. They disseminate disease-specific “video
prescriptions” to front-line nurses who provide SmarTigr access
instructions and the list of required videos prescribed to patients.
These video prescriptions also become part of the patient’s electronic
medical record. “The prescription for education isn’t optional. It’s an
expectation for the nurse and patients,” said Fugate.
Records of patients viewing the videos are tracked with reports, which
are sent automatically by the SmarTigr system to the navigators’ email.
Patients are also asked to complete quizzes to assess comprehension of
the videos. “When interactivity follows learning, patients retain more
information,” said Thornton.
Clinicians share many success stories from the effectiveness of video
education. For example, 90 percent of adults who use prescription
inhalers do so incorrectly--a contributing cause of preventable
readmissions. “We had a patient learn to use her inhaler correctly from
watching a video about pulmonary medications,” Osborne said. “When she
saw the nurse and patient actors in the video using the inhalers
correctly, it helped her recognize that she’d been using her inhaler the
wrong way all along. We reinforced with bedside teaching and had the
patient do a demonstration.”
Dr. Lilly said video education is making a difference. “Many of our
patients are visual learners and can better retain information from
videos than from reading patient handouts,” he explains. “They spend
much more time watching television than reading written material in
their daily lives so it seems more natural for them. Videos stimulate
conversation and facilitate learning for the whole family. When patients
involve their own family members while they’re still here in the
hospital, it means they have more support and a greater chance of
compliance once they go home. That, in turn, helps to keep them from
coming back to the hospital.”
Reduced Readmissions Linked to Hospital Revenue
Reimbursement penalties for avoidable readmissions and
healthcare-acquired conditions, along with quality of care measurements
for value-based purchasing, are part of the Affordable Care Act and the
Centers for Medicare & Medicaid Services (CMS) effort to improve
healthcare. For some hospitals, these value-based penalties could amount
to more than $1 million a year.
“With significant implications for revenue reimbursements, hospitals
continue to improve care by leveraging technology and documenting
success with data,” said Matt Barker, vice president of marketing for
TeleHealth Services. “We help improve patient care while also automating
and measuring outcomes in ways that optimize the patient experience,
streamline care and enhance hospital revenues.”
About Charleston Area Medical Center
Charleston Area Medical Center (CAMC) is a nonprofit, 908-bed, regional
referral and academic medical center with more than 7,500 employees.
CAMC is home to one of the largest heart programs in the United States;
the only kidney transplant center in West Virginia; the highest level
trauma center; the state’s only freestanding children's hospital and is
a 2015 recipient of the Malcolm Baldrige National Quality Award. For
more information, please visit www.camc.org
About TeleHealth Services
With more than 2,500 healthcare clients across the country, TeleHealth
Services is the nation's leading provider of integrated technology and
communications solutions for the healthcare market. Combining 50+ years
of healthcare expertise and partnerships with industry leading
manufacturers, TeleHealth Services is uniquely positioned to offer a
full suite of hospital technology solutions that includes:
Headquartered in Raleigh, N.C., TeleHealth Services is a division of
Telerent Leasing Corporation. Telerent, founded in 1957, operates as a
subsidiary of ITOCHU International, Inc. For more information on
TeleHealth, call 800-733-8610, or visit www.telehealth.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161019005298/en/
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