Welcome!

News Feed Item

National Utility and Energy Experts Explore Solutions to Industry Challenges at Annual Allconnect Partner Summit

New solutions to build lasting customer relationships amidst industry transformation was the focus of this year’s annual Allconnect Partner Summit, featuring over 100 U.S. energy company leaders and industry experts who gathered in Cleveland, Ohio, from September 20-22.

Steven Strah, Senior Vice President and President, FirstEnergy Utilities, and Len Komoroski, CEO of the Cleveland Cavaliers and Quicken Loans Arena, were joined by Allconnect CEO Sam Howe for back-to-back keynote presentations that set the stage for the next two days. Strah discussed a range of current opportunities that FirstEnergy and the industry are focusing on, such as ways to enhance the customer experience and other new operational initiatives. Komoroski then shared the story of Cleveland overcoming decades of challenges that led to its recent success in hosting the Republican National Convention and winning the NBA world championship.

The conference also featured a panel of senior executives discussing industry challenges and growth opportunities. Sydney Seiger, Chief Marketing Officer of TXU Energy; Phyllis Batson, Vice President of Customer Engagement and Care at CPS Energy; and Brett Reynolds, Vice President of FE Products, covered a range of topics, from product differentiation in deregulated markets to helping customers understand value to customer segmentation for more effective communications.

“There is so much change in the energy industry right now,” said Howe. “Our Summit offers a unique opportunity for utilities and energy companies to come together from all over the U.S. to share best practices that benefit not only their company, but also their customers’ experience.”

Other presentations included:

  • Jeff Beasley, Vice President of Customer Care for Westar Energy, and Tom Kirkpatrick, Vice President of Customer Services, Marketing and Distribution Services at AEP, presented their perspectives on the future of the utility industry. Beasley discussed customer expectations regarding communication while Kirkpatrick shared his company’s transition from only transactional interactions to that of a trusted advisor.
  • Ralph Bellamy, Director, Customer Service Center for Alabama Power, shared the changes his company has made in recruiting, retaining and developing talent.
  • Gabrielle Reckin, Site Manager for the Customer Contact Center at Xcel Energy, presented how Xcel Energy uses four key moments that matter in a customer’s relationship with their power company.
  • Steve Alviso, Manager of PG&E Contact Center Operations, and Marlene Bugnosen, Manager of PG&E Communications & Change Management, discussed their success in motivating call center employees by focusing on effort, enlightenment and engagement.
  • Russell Hinton, Director, Retail Products and Services at Dominion Retail, Inc.; Dave Defide, Manager of Customer Programs at Duquesne Light Company; Michele Jones, Director of Product Innovation and Development at FirstEnergy; and Danielle Green, Customer Care Manager at PECO all discussed the challenges power companies face and how they are identifying and achieving solutions.
  • Kim Shumway, Executive Vice President of Partner Management and Business Development for Allconnect, emphasized the importance of continuous innovation.

The Partner Summit concluded with a tour highlighting green energy initiatives at Cleveland’s baseball stadium, Progressive Field, led by Tim Quine, Director, Communications Services at FirstEnergy, and Jerry Crabb, Senior Director of Ballpark Operations at Progressive Field.

About Allconnect

Allconnect offers customers a convenient single source to compare and connect integrated media, broadband, home protection, energy and green products. Allconnect’s services are available through utility and energy companies representing over 50 million households, and via affiliates. Through more than 20 million annual consumer touch points, the company acquires customers, increases revenue and generates higher customer satisfaction for its partners. Allconnect’s customer satisfaction ranks among the top three companies nationwide based on its 2015 American Customer Satisfaction Index score. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with additional offices in Lexington, Kentucky, and St. George, Utah. For more information, visit allconnect.com or follow the company on Twitter and Facebook.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Ge...
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
Existing Big Data solutions are mainly focused on the discovery and analysis of data. The solutions are scalable and highly available but tedious when swapping in and swapping out occurs in disarray and thrashing takes place. The resolution for thrashing through machine learning algorithms and support nomenclature is through simple techniques. Organizations that have been collecting large customer data are increasingly seeing the need to use the data for swapping in and out and thrashing occurs ...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry’s single source for the cloud. Fusion’s advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm.
SYS-CON Events announced today that Interoute has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Interoute is the owner operator of Europe's largest network and a global cloud services platform, which encompasses over 70,000 km of lit fiber, 15 data centers, 17 virtual data centers and 33 colocation centers, with connections to 195 additional partner data centers. Our full-service Unifie...
SYS-CON Events announced today that DivvyCloud will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. DivvyCloud software enables organizations to achieve their cloud computing goals by simplifying and automating security, compliance and cost optimization of public and private cloud infrastructure. Using DivvyCloud, customers can leverage programmatic Bots to identify and remediate common cloud problems in rea...
Detecting internal user threats in the Big Data eco-system is challenging and cumbersome. Many organizations monitor internal usage of the Big Data eco-system using a set of alerts. This is not a scalable process given the increase in the number of alerts with the accelerating growth in data volume and user base. Organizations are increasingly leveraging machine learning to monitor only those data elements that are sensitive and critical, autonomously establish monitoring policies, and to detect...
SYS-CON Events announced today that WineSOFT will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Based in Seoul and Irvine, WineSOFT is an innovative software house focusing on internet infrastructure solutions. The venture started as a bootstrap start-up in 2010 by focusing on making the internet faster and more powerful. WineSOFT’s knowledge is based on the expertise of TCP/IP, VPN, SSL, peer-to-peer, mob...
As enterprise cloud becomes the norm, businesses and government programs must address compounded regulatory compliance related to data privacy and information protection. The most recent, Controlled Unclassified Information and the EU’s GDPR have board level implications and companies still struggle with demonstrating due diligence. Developers and DevOps leaders, as part of the pre-planning process and the associated supply chain, could benefit from updating their code libraries and design by in...
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
SYS-CON Events announced today that HTBase will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. HTBase (Gartner 2016 Cool Vendor) delivers a Composable IT infrastructure solution architected for agility and increased efficiency. It turns compute, storage, and fabric into fluid pools of resources that are easily composed and re-composed to meet each application’s needs. With HTBase, companies can quickly prov...
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
SYS-CON Events announced today that Infranics will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Since 2000, Infranics has developed SysMaster Suite, which is required for the stable and efficient management of ICT infrastructure. The ICT management solution developed and provided by Infranics continues to add intelligence to the ICT infrastructure through the IMC (Infra Management Cycle) based on mathemat...