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Gartner Says Technology Will Revolutionize Primary Care Over the Next Two Decades

As the direction of automated continuous primary care moves into a new era, virtual personal health assistants (VPHAs) could replace the human interface, and do a superior job, according to Gartner, Inc. Gartner predicts that by 2025, 50 percent of the population will rely on VPHAs for primary care, finding them more responsive and accurate than their human counterparts.

Gartner analysts presented these Maverick research findings at the sold-out Gartner Symposium/ITxpo, which is taking place here through Thursday. Gartner's Maverick research is designed to spark new, unconventional insights. It is unconstrained by Gartner's typical broad consensus-formation process to deliver breakthrough, innovative and disruptive ideas from the company's research incubator to help organizations get ahead of the mainstream and take advantage of trends and insights that could impact IT strategy and the wider organization.

"There is significant evidence that the majority of primary healthcare visits are of little value to the patient, and represent a massive drain on trained physician time. Physician demand is outpacing supply, begging the need for alternatives," said Laura Craft, research director at Gartner. "Technology has advanced to the point where computers have become superior to the human mind; they are more accurate and consistent, and they are better at processing all the determinants of health and well-being than even the best of doctors."

Health monitoring devices that gather health data from people are the beginning of the journey away from in-person exams and diagnoses to remote and virtual monitoring. VPHAs will become the referee of all data and information and will be the interface for communicating with people on health, wellness advice and recommendations based on the processing of the data collected and the individual's health goals and needs.

"Leading indicators prove that technology has advanced in this direction, and mainstream maturity is likely within 15 years," said Ms. Craft. "Eliminating the physician for annual exams and primary health will happen, but, we need to recognize that this is a radical departure from primary care today. New channels of medical care create the need for changes in behavior, thinking, and perhaps even law. However, many barriers that might have been perceived as obstacles are already fading."

The Doctor Patient Relationship Barrier:

There are many indicators that show that people are adopting technology to track and manage their health and are moving past reliance on the physician for all things medical. The internet, wearables, and health and wellness apps are helping people to manage their health and are providing unprecedented access to a lot of medical information. Additionally, the millennial generation has a very different relationship with technology than its parents and grandparents, and is much more likely to use an app over a human interface.

Legal Barriers:

Medical errors will likely be reduced once human judgment is taken out of the equation. Once smart machines — powered by precision algorithms — take over, the entire notion of what constitutes medical malpractice will change.

Regulatory Barriers:

These new technologies do need to be regulated and there will be diversity from country to country in what the standards are. However, the regulatory barriers for getting devices to market are no different than getting innovative drugs and therapies approved today.

Funding Barriers:

Smart machines, virtual personal assistants and personal health hubs are just a part of a much bigger picture of how healthcare will be funded in the future. Globally, the shift toward population health management programs that emphasize lower costs, improved quality, decreased disparity and increased access, and a better experience for the patient incentivizes the use of technology to stay healthy and be connected to a care network.

"Technology will not replace the primary tier of medicine for everyone. Primary care physicians will be needed to care for the chronically ill, the elderly, and special needs patients to coordinate their care and the more complex care plans their conditions call for. But for the vast majority, replacing primary and routine care with technology is within our grasp and a highly likely possibility," said Ms. Craft. "People will come to prefer their VPHA to a primary care physician and will develop the same, or perhaps a better, relationship with it. It will be more accurate, more responsive and more personal. In fact, most medical professionals we shared this notion with, ultimately agreed — it's in the future; it's inevitable."

Gartner clients can read more in the report: "Maverick* Research: Endangered! How Technology Will Cause Extinction of the Primary Care Tier of Medicine." This research is part of the Gartner Special Report “Maverick* Research”, a collection of research designed to spark new, unconventional insights

About Gartner Symposium/ITxpo

Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT leaders, uniting a global community of CIOs with the tools and strategies to help them lead the next generation of IT and achieve business outcomes. More than 23,000 CIOs, senior business and IT leaders worldwide will gather for the insights they need to ensure that their IT initiatives are key contributors to, and drivers of, their enterprise's success.

Video replays of keynotes and sessions are available on Gartner Events on Demand. Follow news, photos and video coming from Gartner Symposium/ITxpo on Smarter With Gartner, on Twitter using #GartnerSYM, Facebook and LinkedIn.

Upcoming dates and locations for Gartner Symposium/ITxpo include:

October 24-27, Sao Paulo, Brazil

October 24-27, Gold Coast, Australia

November 6-10, Barcelona, Spain

November 15-18, Goa, India

February 28-March 2, Dubai, UAE

About Gartner

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. The company delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is the valuable partner to clients in approximately 10,000 distinct enterprises worldwide. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 8,300 associates, including more than 1,800 research analysts and consultants, and clients in more than 90 countries. For more information, visit www.gartner.com.

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