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AudioCodes and Genesys Expand Strategic Partnership

Genesys will resell AudioCodes voice infrastructure, support and services as part of Genesys Customer Experience Platform deployments

LOD, Israel, November 30, 2016 /PRNewswire/ --

Highlights 

  • A complete solution powered by the Genesys Customer Experience Platform, voice devices, applications and a professional services suite
  • Contact center customers benefit from a cost-effective, quick and easy migration to an all-IP solution
  • Genesys has certified AudioCodes voice infrastructure
  • Among the AudioCodes products and services included are:
  • Key benefits of the joint solution for customers include:
    • Simplified procurement and support with Genesys as a single point of contact
    • Low total cost of ownership (TCO) with a pre-integrated solution from a single vendor
    • Reduced risk with a quick and reliable deployment
    • Rapid deployment
    • Quality assurance based on high voice quality, network performance tools and centralized monitoring

Details 

AudioCodes (NASDAQ: AUDC), a leading provider of voice networking solutions that enable enterprises and service providers to transition to all-IP voice networks, today announced that it has expanded its strategic partnership with Genesys, the market leader in omni-channel customer experience and contact center solutions, to offer a complete solution that integrates all the components that allow customers to benefit from a quick and easy migration to an all-IP contact center. The combined solution will be sold by Genesys and its partners.

The end-to-end solution includes the Genesys Customer Experience Platform along with AudioCodes' IP phones, session border controllers, media gateways and centralized management and monitoring applications. Genesys has certified all the AudioCodes elements and integrated them into the Genesys environment to enable rapid and smooth deployments at customer sites.

"Our partnership expansion with AudioCodes is about delivering to our customers a complete, end-to-end solution for great customer experiences," said Steve Rutledge, Senior Vice President of Product Management and Marketing at Genesys. "By offering the Genesys Customer Experience Platform in addition to IP phones, voice infrastructure and services from AudioCodes, we can simplify our customers' deployments and provide a high level of performance and reliability."

"The combined Genesys-AudioCodes solution delivers high level synergy for next-generation contact center deployments," said Yehuda Herscovici, Vice President Product at AudioCodes. "In conjunction with the Genesys Customer Experience Platform, AudioCodes' voice solutions and global support teams deliver the required technological capabilities and know-how to ensure that contact center customers benefit from rapid deployments, high quality and reliable voice communications and reduced TCO."

Follow AudioCodes' social media channels: 

AudioCodes invites you to join our online community and follow us on: AudioCodes Voice Blog, LinkedIn, Twitter, Facebook, and YouTube.

To download AudioCodes' investor relations app, which offers access to its SEC filings, press releases, videos, audiocasts and more, please visit Apple's App Store for the iPhone and iPad or Google Play for Android mobile devices.

About AudioCodes 

AudioCodes Ltd. (NASDAQ, TASE: AUDC) designs, develops and sells advanced Voice-over-IP (VoIP) and converged VoIP and Data networking products and applications to Service Providers and Enterprises. AudioCodes is a VoIP technology market leader, focused on converged VoIP and data communications, and its products are deployed globally in Broadband, Mobile, Enterprise networks and Cable. The Company provides a range of innovative, cost-effective products including Media Gateways, Multi-Service Business Routers, Session Border Controllers (SBC), Residential Gateways, IP Phones, Media Servers, Value Added Applications and Professional Services. AudioCodes' underlying technology, VoIPerfectHD™, relies on AudioCodes' leadership in DSP, voice coding and voice processing technologies. AudioCodes' High Definition (HD) VoIP technologies and products provide enhanced intelligibility and a better end user communication experience in Voice communications. For more information on AudioCodes, visit http://www.audiocodes.com.

Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible need for additional financing; the ability to satisfy covenants in the Company's loan agreements; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes' business; and other factors detailed in AudioCodes' filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update the information in this release.

©2016 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

Company Contact
Shirley Nakar - Orgad
Director, Investor Relations
AudioCodes
Tel: +972-3-976-4000
[email protected]

IR Agency Contact
Philip Carlson
KCSA Strategic Communications
Tel: +1-212-896-1233
[email protected]


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