|By OnPage Blog||
|November 30, 2016 10:30 AM EST|
Advanced Network Products (ANP) is a Philadelphia-based MSP specializing in services such as WAN, LAN, desktop and server management and support. ANP uses OnPage to manage issues such as downed services, security or connectivity. Business Situation ANP needed to implement a better incident management solution to handle critical incidents. Tickets created in IT monitoring tools like ConnectWise or through other mechanisms were getting to the NOC team but falling through the cracks and not getting elevated. Solution OnPage’s persistent alerting tool provided a fail-proof escalation mechanism. Some of the benefits were: Sent an audible alert to the NOC team when a ticket was created by the IT monitoring systems. Improved engineer workflow. Budget friendly. Reduced downtime and ensured every incident was handled within times specified by the SLA. Easy to deploy with virtually no learning curve. Reliable on-call scheduler with escalation. Conclusion OnPage allowed ANP to tap key engineers for […]
The post OnPage: The perfect companion for IT monitoring tools appeared first on OnPage.
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