Welcome!

News Feed Item

Office Depot Europe Selects Thunderhead Technology to Connect Customer Conversations

Thunderhead, the leader in enterprise technology for customer engagement, today announces that Office Depot Europe, a business supplies and services company, has selected the ONE Engagement Hub (ONE) to improve customer engagement by providing seamless experiences across each unique customer journey.

Office Depot Europe provides business supplies and services to help their customers work better, including the latest technology, core office supplies, print and document services, business services, facilities products, and furniture. Thunderhead’s ONE Engagement Hub, is a cloud-based customer engagement platform that surfaces unique customer insight and journey behavior. It enables enterprises across all industry sectors to optimize marketing and customer retention strategies, and drive conversation-led engagement, building stronger and more valuable relationships with their customers.

Office Depot Europe has selected the ONE Engagement Hub platform to future proof its engagement strategy and get closer to its customers by helping them to better understand and meet the needs of each individual customer, regardless of where, when, and how they interact with the brand. Through its advanced listening and learning capabilities, the ONE Engagement Hub is able to connect online activity and campaign participation to the call center agents, equipping them with real-time insights to help them better serve their customers.

In the first stage of deployment, ONE was able to help Office Depot Europe recognize – from many millions of interactions – a large number of customers that previously would have been anonymous, providing critical journey insights. Office Depot Europe was then able to analyze key problem areas, such as customer drop-off points, and gain better insight into customer intent. Based on the results of the first stage deployment, Office Depot Europe will put strategies in place to re-engage with customers, promote online self-service, and reduce customer service calls.

Jonathan Newman, VP eCommerce & Marketing Operations and CIO at Office Depot Europe, commented: “Thunderhead’s revolutionary ONE Engagement Hub has enabled us to make a quantum leap in our understanding of how customers are interacting with our business across every touchpoint. We believe that by connecting our customer conversations, and having a true journey perspective, we will see a rapid ROI and improve our understanding of our customers’ needs and the pain points on their journeys, and provide better insights into how we can serve them better.”

“Office Depot Europe is a retail trailblazer with its visionary customer engagement strategy,” said Glen Manchester, CEO and Founder at Thunderhead. “Engagement is the next frontier for CRM. With the ONE Engagement Hub we provide a light-touch cloud solution that helps businesses drive customer engagement and revenue growth through connected, on-going, and meaningful conversations with their customers, and we look forward to working with the team at Office Depot Europe on their long-term vision for customer engagement.”

About Office Depot Europe

Office Depot's European business is part of its international division. In Europe, Office Depot is the number one reseller of workplace products and services with around 6,000 associates and two main brands: Office Depot and Viking.

The company uses a mix of company-owned operations, joint ventures and strategic partnerships, with shops in France and Sweden.

Office Depot began operating in Europe in 1990, starting first in the United Kingdom. In March 1999, our Viking brand launched its first European website for consumers and businesses in the UK, a pioneering moment in the industry

Today we are active in thirty European countries. Office Depot has subsidiaries in Austria, Belgium, Czech Republic, France, Germany, Ireland, Italy, the Netherlands, Slovakia, Spain, Sweden, Switzerland and the UK.

Through our European business partners we also serve customers in Bosnia, Bulgaria, Croatia, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Macedonia, Montenegro, Norway, Poland, Romania, Serbia and Slovenia.

About Thunderhead

Customers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them.

At Thunderhead we join up web, mobile, high street and contact center customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of your customers.

Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.

Now you can interact with customers as individuals. Effortless engagement just got personal.

For more information about Thunderhead visit www.thunderhead.com.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
"With Digital Experience Monitoring what used to be a simple visit to a web page has exploded into app on phones, data from social media feeds, competitive benchmarking - these are all components that are only available because of some type of digital asset," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big...
"Outscale was founded in 2010, is based in France, is a strategic partner to Dassault Systémes and has done quite a bit of work with divisions of Dassault," explained Jackie Funk, Digital Marketing exec at Outscale, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We were founded in 2003 and the way we were founded was about good backup and good disaster recovery for our clients, and for the last 20 years we've been pretty consistent with that," noted Marc Malafronte, Territory Manager at StorageCraft, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Kubernetes is an open source system for automating deployment, scaling, and management of containerized applications. Kubernetes was originally built by Google, leveraging years of experience with managing container workloads, and is now a Cloud Native Compute Foundation (CNCF) project. Kubernetes has been widely adopted by the community, supported on all major public and private cloud providers, and is gaining rapid adoption in enterprises. However, Kubernetes may seem intimidating and complex ...
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
"DivvyCloud as a company set out to help customers automate solutions to the most common cloud problems," noted Jeremy Snyder, VP of Business Development at DivvyCloud, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We focus on SAP workloads because they are among the most powerful but somewhat challenging workloads out there to take into public cloud," explained Swen Conrad, CEO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"As we've gone out into the public cloud we've seen that over time we may have lost a few things - we've lost control, we've given up cost to a certain extent, and then security, flexibility," explained Steve Conner, VP of Sales at Cloudistics,in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We provide IoT solutions. We provide the most compatible solutions for many applications. Our solutions are industry agnostic and also protocol agnostic," explained Richard Han, Head of Sales and Marketing and Engineering at Systena America, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
DX World EXPO, LLC., a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"I think DevOps is now a rambunctious teenager – it’s starting to get a mind of its own, wanting to get its own things but it still needs some adult supervision," explained Thomas Hooker, VP of marketing at CollabNet, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We are still a relatively small software house and we are focusing on certain industries like FinTech, med tech, energy and utilities. We help our customers with their digital transformation," noted Piotr Stawinski, Founder and CEO of EARP Integration, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.