Welcome!

News Feed Item

Radial Announces New Technologies, Operational Services and Partner Network to Help Retailers and Brands Compete with Amazon

Retailers and brands now have a unified way to manage their entire eCommerce ecosystem to deliver a profitable and winning consumer experience

KING OF PRUSSIA, Pa., Jan. 13, 2017 /PRNewswire/ -- Radial, the leading omnichannel commerce technology and operations provider, today launched a new suite of solutions, services and partners to give retailers a compelling opportunity to deliver improved customer experiences while focusing on profitability.   

Mid-market retailers lack the skills, scale and resources to deliver a winning consumer experience while generating a profit. Radial's research shows that Amazon continues to command the lion's share of the consumer's wallet, and the majority of consumers plan to increase spending with Amazon. With an ever-shrinking available market, retailers are scrambling to remain relevant and stay afloat. 

"Each step from order to delivery requires flawless execution to satisfy consumers who don't think of or care about the notion of channels," said Stefan Weitz, Chief Product and Strategy Officer, Radial. "Amazon's increasing dominance is a wakeup call to retailers to put all the necessary pieces in place to ensure their businesses survive and thrive. Radial's new technologies, operational services, and partners enable retailers to focus on their core business while offering an exceptional – and profitable – consumer experience."  

Modern Commerce Technologies Meet Consumer Demand for Choice, Convenience and Transparency

  • Radial Order Management (ROM): ROM is the only enterprise-class order management system offered as a turnkey solution optimized for retail, and backed by 15 years of best practices and experiences in building and operating eCommerce systems for prestigious names in retail.
    • Fastest Time to Revenue: Wizard-driven setup, pre-integration with popular webstores, and an intuitive, adaptive user experience means retailers are fully productive in weeks.
    • Lowest TCO: Pay-as-you go licensing, automatic software updates, no-cost infrastructure scaling, built-in enterprise security and 24x7 support reduce total cost and complexity.
    • Profitable Order Handling: Single view of enterprise inventory, intelligent order routing, and new store associate tools reduce lost sales and markdowns, and improve margins.
    • Impeccable Customer Experience: Cross-channel returns and exchanges, maximum choice in delivery and pick up options, reduced shipping time and fees, and integrated, contemporary customer service tools enable flexibility and responsiveness.
    • Future Ready: Pre-integrated with Radial offerings and extensible through open APIs. 
  • Radial Payments and Fraud: Radial's fully-outsourced payments and fraud solution not only leads the market in boosting sales conversion, but also eliminates fraud liability for clients.  
    • With an order approval rate of 99.7% versus the industry average of 97.2%, Radial clients instantly realize a 2.5% lift in sales. Radial helped one large specialty retailer add $39 million in incremental annual sales, and take its fraud liability to $0.00.
    • Radial prevented $50 million in fraud attacks in 2016 and manually reviewed just 1.3% of orders versus the industry average of 29%.

Leading Operational Expertise Delivers Total Customer-Centric Experiences
Radial picks, packs and ships for smaller, fast-growing businesses, as well as the world's leading retailers at a fraction of insourced costs. Radial's transportation services helped an apparel retailer decrease transit times to west coast customers by 75%, and the total cost for shipments by more than 30%. Its infrastructure and scale flawlessly supported an average 15% YoY increase in units shipped for its top clients, including a 38% increase for one of the world's favorite women's apparel and accessory retailer.

  • Geographical Coverage: Radial has expanded its 13.4 million sq. ft. operational footprint by adding a new ½ million sq. ft. distribution center in the heart of the northeast, further improving its industry-leading average of just 2.4 days of transit time for ground shipments.
  • Consumer-Centric Technologies: Shipping on-time isn't enough; consumers want more personalized and engaging experiences from their retailers. This year, Radial introduced:
    • Visual Response: Radial's new smartphone app allows consumers to retrieve order and return credit status 46% faster than traditional voice-based phone trees.
    • Customized Digital Handwriting: Advanced CRM technology and digitized handwriting software enables personalized, promotional offers printed on branded cardstock.
    • Mobile Order Alerts:  Text notifications are sent to customers when an order ships, during transit, and when it is delivered.

Constellation of Partners to Deliver Confident Commerce 
Radial's new Partner Program has pre-certified global solution and technology providers to help retailers with technology selection, solution design, systems integration and ongoing technical services. Radial's partner network is a trusted compass and a one-stop shop for clients looking to grow their business.

  • Integrators: BORN Group, LYONSCG, Astound Commerce, Gorilla Group, Guidance and Ignition Commerce are among solution partners that help clients setup, integrate and launch Radial's technology suite from simple augmentations to full-scale enterprise projects.
  • Connectors: Pre-built connectors with SAP Hybris and other leading commerce front-ends deliver a true end-to-end integrated solution.
  • Converters: Partners like Klarna and others give consumers more ways to pay with popular and secure options that increase average order value.  

"We are seeing increasing demand to deliver true end-to-end commerce solutions to omnichannel retailers and brands, and Radial is a proven market leader with best-of-breed products and services that complement the front-end experience we provide for our customers," said Igor Gorin, Founder and CEO at Astound Commerce. "We look forward to enhancing the solutions our customers have come to know and trust from Astound Commerce with the help of Radial."

Radial's new suite of technologies, services and partners is the answer to the issues plaguing retailers, brands and consumers. In a world where Amazon continually re-defines what is table stakes, Radial is the only partner that provides all the pieces for profitable eCommerce in one unified offering.

Radial will be demoing ROM for retailers, media and analysts at NRF Retail's Big Show, Booth #3935, January 15-17, 2017.

About Radial
Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial's technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services.

Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery. Learn how we work with you at www.radial.com.

Media Contact
Amy Christie
Finn Partners for Radial
1 312 329 3903 
[email protected]

To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/radial-announces-new-technologies-operational-services-and-partner-network-to-help-retailers-and-brands-compete-with-amazon-300390778.html

SOURCE Radial

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
"I think DevOps is now a rambunctious teenager – it’s starting to get a mind of its own, wanting to get its own things but it still needs some adult supervision," explained Thomas Hooker, VP of marketing at CollabNet, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We are still a relatively small software house and we are focusing on certain industries like FinTech, med tech, energy and utilities. We help our customers with their digital transformation," noted Piotr Stawinski, Founder and CEO of EARP Integration, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We've been engaging with a lot of customers including Panasonic, we've been involved with Cisco and now we're working with the U.S. government - the Department of Homeland Security," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
In the enterprise today, connected IoT devices are everywhere – both inside and outside corporate environments. The need to identify, manage, control and secure a quickly growing web of connections and outside devices is making the already challenging task of security even more important, and onerous. In his session at @ThingsExpo, Rich Boyer, CISO and Chief Architect for Security at NTT i3, discussed new ways of thinking and the approaches needed to address the emerging challenges of security i...
"We're here to tell the world about our cloud-scale infrastructure that we have at Juniper combined with the world-class security that we put into the cloud," explained Lisa Guess, VP of Systems Engineering at Juniper Networks, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"I will be talking about ChatOps and ChatOps as a way to solve some problems in the DevOps space," explained Himanshu Chhetri, CTO of Addteq, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
In his session at 20th Cloud Expo, Mike Johnston, an infrastructure engineer at Supergiant.io, discussed how to use Kubernetes to set up a SaaS infrastructure for your business. Mike Johnston is an infrastructure engineer at Supergiant.io with over 12 years of experience designing, deploying, and maintaining server and workstation infrastructure at all scales. He has experience with brick and mortar data centers as well as cloud providers like Digital Ocean, Amazon Web Services, and Rackspace. H...
"We are an IT services solution provider and we sell software to support those solutions. Our focus and key areas are around security, enterprise monitoring, and continuous delivery optimization," noted John Balsavage, President of A&I Solutions, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
What sort of WebRTC based applications can we expect to see over the next year and beyond? One way to predict development trends is to see what sorts of applications startups are building. In his session at @ThingsExpo, Arin Sime, founder of WebRTC.ventures, discussed the current and likely future trends in WebRTC application development based on real requests for custom applications from real customers, as well as other public sources of information.
Your homes and cars can be automated and self-serviced. Why can't your storage? From simply asking questions to analyze and troubleshoot your infrastructure, to provisioning storage with snapshots, recovery and replication, your wildest sci-fi dream has come true. In his session at @DevOpsSummit at 20th Cloud Expo, Dan Florea, Director of Product Management at Tintri, provided a ChatOps demo where you can talk to your storage and manage it from anywhere, through Slack and similar services with...
The financial services market is one of the most data-driven industries in the world, yet it’s bogged down by legacy CPU technologies that simply can’t keep up with the task of querying and visualizing billions of records. In his session at 20th Cloud Expo, Karthik Lalithraj, a Principal Solutions Architect at Kinetica, discussed how the advent of advanced in-database analytics on the GPU makes it possible to run sophisticated data science workloads on the same database that is housing the rich...
DevOps at Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with 21st Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to w...
SYS-CON Events announced today that Massive Networks will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Massive Networks mission is simple. To help your business operate seamlessly with fast, reliable, and secure internet and network solutions. Improve your customer's experience with outstanding connections to your cloud.
"We want to show that our solution is far less expensive with a much better total cost of ownership so we announced several key features. One is called geo-distributed erasure coding, another is support for KVM and we introduced a new capability called Multi-Part," explained Tim Desai, Senior Product Marketing Manager at Hitachi Data Systems, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
There is a huge demand for responsive, real-time mobile and web experiences, but current architectural patterns do not easily accommodate applications that respond to events in real time. Common solutions using message queues or HTTP long-polling quickly lead to resiliency, scalability and development velocity challenges. In his session at 21st Cloud Expo, Ryland Degnan, a Senior Software Engineer on the Netflix Edge Platform team, will discuss how by leveraging a reactive stream-based protocol,...