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Evanios Brings ITOps and ITSM Together to Enable Predictive Support

An Intellyx Brain Candy Brief

The founders of Evanios wondered why organizations managed event monitoring and incident response in different systems — and if by bringing them together and applying a little machine learning they could predict events and their impact before they happened.

https://intellyx.com/wp-content/uploads/2017/01/logo-6-768x248.png 768w, https://intellyx.com/wp-content/uploads/2017/01/logo-6-260x84.png 260w, https://intellyx.com/wp-content/uploads/2017/01/logo-6-50x16.png 50w, https://intellyx.com/wp-content/uploads/2017/01/logo-6-600x194.png 600w, https://intellyx.com/wp-content/uploads/2017/01/logo-6.png 877w" sizes="(max-width: 300px) 100vw, 300px" />Built upon the ServiceNow platform, the Evanios approach is to fully integrate event management, automated incident resolution, predictive analytics and monitoring directly into a unified workflow. The result is an intuitive and seamless model that enables IT organizations to move past the arbitrary separation between event and incident management and instead focus on the management of services from a business value perspective.

The integration of event and service management data enables them to auto-provision monitoring capabilities according to customizable rules such as the discovery of a new CI or the completion of a service request. They then integrate their in-product event data with any other available monitoring data. This automated and holistic approach ensures that organizations can simply and efficiently maintain their monitoring capability.

That, however, is only the beginning. By enriching this multi-source event data with traditional ITSM data from CMDBs, change records and historical information on previous actions and impacts — and then applying machine learning algorithms — they can provide IT organizations with a broad range of proactive and predictive capabilities. This approach enables them to score events, predict impending events, automate root cause analysis, predict service impacts and even compare predicted and actual impact both during an event and afterward.

Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at [email protected].

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More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).

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