News Feed Item

TigerText Launches Role-based Scheduling Automation

Ahead of the Healthcare Information and Management Systems Society (HIMSS) Conference, TigerText, the nation’s leading provider of clinical communication solutions for the healthcare industry, unveiled its most advanced product capability to date – Role-based Scheduling Automation that dynamically populates role assignments and user profiles within the TigerText messaging app in an elegant, highly intuitive way.

Roles represents a pivotal development in our product roadmap,” said Brad Brooks, co-founder and CEO of TigerText. “Healthcare workflow is incredibly complex due to the shift-based nature of the workforce. By automating shift assignments and merging the functionality with TigerText, we help solve a fundamental challenge among healthcare staff of being able to reach the right person at the right time without actually knowing the person’s name. And as we’ve shown with our integration to the (Amazon) Echo via our TigerConnect API, Roles opens up a world of possibilities for applying the functionality and aligns with our mission to dramatically improve workflow efficiency in healthcare.”

Expediting Communication Workflows
Role-based Scheduling Automation was developed in tight coordination with TigerText client feedback and refined through rounds of interviews, marketplace research, and user testing. Because the application leverages data from popular scheduling systems such as Amion, role owners are always accurately reflected in TigerText, even during shift changes. Organizations can assign staff members to specific roles or functions, such as ‘On-Call Cardiologist’ or ‘Unit Secretary – 4th Floor’, making it easy to identify and message the correct specialist or tech without referencing a spreadsheet, printout, or white board.

“With nearly 50 roles already in place, TigerText’s scheduling automation is having a positive impact on the way our physicians communicate, particularly for Cardiology,” said Dr. Iqbal at Meritus Health. “By integrating with our scheduling system, patient handoffs are getting smoother and consult requests happen faster. Most importantly, now we have a tool that gives us confidence that our messages get to the right physician securely and easily.”

Roles displays shift information in a user-friendly, functional interface that provides instant visibility into current and future role owners, making these calendars accessible to any TigerText user within an organization. Role owners also receive an automated push notification whenever a shift change occurs and have the option to manually opt in or out of a role, as needs dictate.

Users can also be assigned multiple roles with each role indicated in the calendar view. Roles includes full administrative control, giving IT the power to set permissions and policies that limit or block a user from swapping shifts or changing the schedule. Messages sent to a particular role are routed seamlessly, and conversations that took place under the current role owner will be inherited by the next shift owner, providing full context of what took place prior and helping ensure continuity of care.

“Alexa, Tell the Nurse I Need Help”
Too often, nurse calls ricochet from a unit secretary to a floor nurse and finally to the correct department or team member, wasting cycles and delaying patient care. To illustrate the power and extensibility of Role-based Scheduling Automation, TigerText demoed how Roles can leverage the Amazon Echo to create an out of the box voice-activated nurse call solution. Voice-activation is a powerful example for patients who may not be physically able to press a nurse call button on their own but need help.

Through this integration, patients can verbally call for a nurse, request bathroom assistance, express meal preferences, and more all from the bedside by simply asking Alexa. The system even provides verbal confirmation for patient requests along with a time estimate for completion. Behind the scenes, the request is instantly and intelligently routed as a TigerText message to the appropriate care team Role owner in a single step, expediting fulfillment and minimizing staff interruptions. And the benefits are not just for patients – clinical staff can request vital signs, language translations, MRI’s, and more knowing the information will be instantly available on their smartphone through TigerText.

The Amazon Echo is just one example of how, when integrated with TigerText Roles, health systems can improve efficiency, expedite care, and delight patients in the process.

Product demonstrations of both Roles and TigerText for Alexa and will be available at the 2017 HIMSS Annual Conference & Exhibition, February 19–23, 2017 in Orlando, Florida. To schedule a demo, send us an email at sales@tigertext.com or visit us in Booth #1187.

About TigerText
As healthcare’s largest provider of clinical communication solutions, TigerText helps physicians, nurses, and other staff communicate and collaborate more effectively, accelerating productivity, reducing costs, and improving patient outcomes. With over 7,000 facilities, delivering hundreds of millions of messages monthly, TigerText continually delivers advanced product innovations and integrates with critical hospital systems such as the EHR, nurse call, and scheduling solutions. The company’s commitment to customer success is reflected in its broad support organization that works directly with customers at every stage to streamline communication workflows and achieve the highest possible ROI.

Follow TigerText on Twitter (@tigertext) and visit www.tigertext.com to learn how customers like RWJBarnabas, Geisinger, and Lifepoint use TigerText to solve healthcare’s biggest communication challenges.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
“We're a global managed hosting provider. Our core customer set is a U.S.-based customer that is looking to go global,” explained Adam Rogers, Managing Director at ANEXIA, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York City, NY.
SYS-CON Events announced today that Linux Academy, the foremost online Linux and cloud training platform and community, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Linux Academy was founded on the belief that providing high-quality, in-depth training should be available at an affordable price. Industry leaders in quality training, provided services, and student certification passes, its goal is to c...
Data is the fuel that drives the machine learning algorithmic engines and ultimately provides the business value. In his session at 20th Cloud Expo, Ed Featherston, director/senior enterprise architect at Collaborative Consulting, will discuss the key considerations around quality, volume, timeliness, and pedigree that must be dealt with in order to properly fuel that engine.
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, discussed how leveraging the Industrial Internet and...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
910Telecom exhibited at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and exchanges.
Whether you like it or not, DevOps is on track for a remarkable alliance with security. The SEC didn’t approve the merger. And your boss hasn’t heard anything about it. Yet, this unruly triumvirate will soon dominate and deliver DevSecOps faster, cheaper, better, and on an unprecedented scale. In his session at DevOps Summit, Frank Bunger, VP of Customer Success at ScriptRock, discussed how this cathartic moment will propel the DevOps movement from such stuff as dreams are made on to a practic...
As software becomes more and more complex, we, as software developers, have been splitting up our code into smaller and smaller components. This is also true for the environment in which we run our code: going from bare metal, to VMs to the modern-day Cloud Native world of containers, schedulers and micro services. While we have figured out how to run containerized applications in the cloud using schedulers, we've yet to come up with a good solution to bridge the gap between getting your contain...
The modern software development landscape consists of best practices and tools that allow teams to deliver software in a near-continuous manner. By adopting a culture of automation, measurement and sharing, the time to ship code has been greatly reduced, allowing for shorter release cycles and quicker feedback from customers and users. Still, with all of these tools and methods, how can teams stay on top of what is taking place across their infrastructure and codebase? Hopping between services a...
Niagara Networks exhibited at the 19th International Cloud Expo, which took place at the Santa Clara Convention Center in Santa Clara, CA, in November 2016. Niagara Networks offers the highest port-density systems, and the most complete Next-Generation Network Visibility systems including Network Packet Brokers, Bypass Switches, and Network TAPs.
Zerto exhibited at SYS-CON's 18th International Cloud Expo®, which took place at the Javits Center in New York City, NY, in June 2016. Zerto is committed to keeping enterprise and cloud IT running 24/7 by providing innovative, simple, reliable and scalable business continuity software solutions. Through the Zerto Cloud Continuity Platform™, organizations can seamlessly move and protect virtualized workloads between public, private and hybrid clouds. The company’s flagship product, Zerto Virtual...
Without a clear strategy for cost control and an architecture designed with cloud services in mind, costs and operational performance can quickly get out of control. To avoid multiple architectural redesigns requires extensive thought and planning. Boundary (now part of BMC) launched a new public-facing multi-tenant high resolution monitoring service on Amazon AWS two years ago, facing challenges and learning best practices in the early days of the new service. In his session at 19th Cloud Exp...
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, looked at differ...