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Performance Management & Monitoring Déjà Vu

berraAs the new Director of Product Marketing here at eG Innovations, it is impossible for me not to have some sense of déjà vu, having at last joined forces with my friends here and beginning to re-visit the IT performance management and monitoring space once again.

My journey with eG Innovations started almost 15 years ago, leading me to form MyServiceMonitor where we leveraged the performance management and monitoring software to help customers adopt ITIL best practice. It seems the more things change, the more they stay the same.

eG Innovations and Unified Monitoring

The desire to have a “single pane of glass” is nothing new, and today almost every IT software monitoring vendor seems to use the term “unified monitoring.” This is in large part due to the fact that many of today’s IT environments are spread across multiple tiers of technology, software and platforms.  However, performance monitoring tools are still highly fragmented, with “silo-based” tools that limit effective event management.

You could say that eG Innovations has championed the unified monitoring methodology since our initial launch almost 15 years ago. At that time we focused on “web apps” but that included what we called a “universal monitoring” approach that took into account how a web-service was delivered by a collection of different applications, technologies and servers. Our approach not only considered these different elements, but also how they interacted with each other to deliver the service.

We find in today’s market many people are just grouping together a bunch of elements in one screen and calling it a day — any analytics may be just  words on a web page, or are not addressed at all.  But simply providing a single pane of glass for all monitoring data, while a good start, is not enough for today’s complex environments and most vendors have realized this. I thought the post, Nagios is not a monitoring strategy summed this up pretty well.

Unified monitoring is more than a “single pane of glass.” This is an area worth  more discussion.

eG Innovations, Root-Cause Analysis, Correlation and Analytics

This is an area where almost every IT software monitoring vendor will claim some degree of capability.  However, our  patented automatic baselining and analytics, as well as our automated performance monitoring and root-cause diagnosis technology, have been the foundation of our architecture since day 1.

Industry firsts such as virtualization-aware root-cause diagnosis and more recently the ability to isolate performance problems that originate within the application code are proof of how the eG monitoring architecture can adapt to emerging requirements. This is one of the most interesting aspects of eG to me —  we’ve shown an uncanny ability to apply our fundamental architecture and value proposition to emerging requirements.  Just look at two new recent additions — code-level application performance (top of the stack) and Graphic Processing Unit (GPU – hardware) capabilities. Each integrated into the same end-to-end monitoring paradigm using the same easy to use layered interface.

Of course the industry is constantly coming up with new drumbeats and having an performance management and monitoring  architecture that can keep pace with emerging requirements is also something we need to let folks know about!

eG Innovations, IT Services, End-to-End Visibility and Application Performance Management

While code-level diagnostics is relatively new for eG, we have been monitoring the performance of applications from the very start as well. In fact, if you are truly seeking end-to-end visibility then you will not only require end user experience and application monitoring, but IT infrastructure monitoring including the associated virtual and physical resources as well. Of course these end-to-end business services could be any mix of legacy or public/private/hybrid cloud services, (and yes eG provides visibility here too).

Performance Management and Monitoring Software Déjà Vu

I can sympathize with companies today; much of the language I hear sounds eerily familiar to what I heard years ago. But these are not the only things that haven’t changed:

  • Visibility of the entire end-to-end IT service is still a critical requirement
  • We must be able to automatically diagnose the causes of anomalies across every layer of every component, physical and logical
  • We need to capture all of the indicators of the end user experience

Very familiar themes for eG Innovations. All of these drumbeats are worth investigation and I’ll be reaching out to our customers and partners over the coming weeks and am looking forward to their input.

In the meantime I can be reached at [email protected].

The post Performance Management & Monitoring Déjà Vu appeared first on eG Innovations.

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More Stories By John Worthington

John Worthington is the Director of Product Marketing for eG Innovations, a global provider of unified performance monitoring and root-cause diagnosis solutions for virtual, physical and cloud IT infrastructures. He is an IT veteran with more than 30 years of executive experience in delivering positive user experiences through innovative practices in information technology such as ITSM and ITIL.

As CEO and Principal of MyServiceMonitor, LLC, he assisted clients in effectively adapting service lifecycle processes by leveraging eG Enterprise. He then went on to assignments with ThirdSky and VMware, utilizing industry certifications including ITIL Expert and DevOps.

John has more than a decade of experience helping customers transform IT operations to IT-as-a-Service operating models. He participates in industry forums, client and analyst briefings and provides thought leadership to eG Innovations, customers and partners.

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