Welcome!

Blog Feed Post

How Incident Management Boosts Employee Morale

The fear of failure can be a massive hurdle for many development and ops team members. This fear can be so overbearing that morale across the board drops significantly, hurting employee productivity and advancement.

Having appropriate incident management and monitoring in place can, therefore, do more than just manage alerts and provide analytics; it can also relieve the burden of failure and empower DevOps teams as they transform the way apps are built and shipped. Let’s look at a few ways in which having an effective incident management solution boosts the morale of dev teams and enables them to do their best work.

It reduces stress levels during incidents

Stress relief begins by having the right data. If you don’t have the right data, you don’t know where to look or what to resolve. Incident management ensures that you are centralizing all the right alerts with the right context and helps you dig deeper by surfacing relevant monitoring tool data. This makes teams more effective when troubleshooting incidents and helps them resolve issues faster. By integrating data from all your tools into an incident management solution, teams have end-to-end visibility into who’s working on what. Moreover, they’re equipped with the data (such as runbooks, graphs, etc.) they need to remediate an issue quickly. Faster resolution always result in happier teams.

It brings predictability when adding new features

When you have a well-oiled incident management process in place, you know what causes repeat downtime and where your infrastructure or app is more vulnerable to failures; this brings confidence when adding new features. Your QA team, for example, is able to write tests for specific areas of the app that need more attention and they can even veto a new feature because they know from experience that it causes issues. For teams to give feedback on new features, they require a deep awareness of how the system functions and of recurring issues; and this understanding is only surfaced with an incident management platform. This predictability helps the teams “trust the system,” and know what to expect at every step. This peace of mind boosts employee morale and confidence.

It empowers teams to provide great user experiences

Traditionally, development teams have assumed their job is done once they’ve written code for the app, and have “thrown it over the wall” to Ops. Similarly, Ops would assume it’s not their job to ensure quality of code submitted and they’d normally just deploy anything that comes their way from development. With incident management, development and Ops teams are aligned in a unified platform, creating a single source of truth with visibility and consistency across teams. They are aware which issues are caused by code, and which are due to infrastructure. This means uptime is measured not just by how many servers are up or how much of the app is running normally, but by the end user experience. This realistic view of uptime aligns team’s goals and processes with the broader business goal of delivering applications that exceed user expectations. Happy customers make teams happy and what better way to boost employee morale than by showing a team that their work is delighting end users?

It brings speed across the pipeline

Speed is essential when you want to build game-changing applications. Incident management enables clear communication between the development and ops (as well as help desk, support, business stakeholder, etc.) teams whenever an incident occurs. When communication bottlenecks are reduced, team members can spend far less time on troubleshooting issues that crop up repeatedly, and more time building and shipping the app to keep customers happy. The increase in time spent developing the app results in quality builds, and much faster time to market. As deployment becomes quicker and the team accomplishes more per day, they begin to feel empowered, engaged, and passionate about their work.

It creates a sense of ownership

Incident management empowers team members to be more accountable during incidents and establish incident command to make important decisions themselves without having to rely on the higher-ups. The ability to own decisions may seem simple, but it goes a long way in making team members feel more effective and confident in their organization’s processes. There’s less red tape because they don’t waste time constantly seeking permission from a higher-ranking team member. Team members are all accountable for being on-call to ensure the customer experience is being supported around the clock. Allowing team members of every level to be involved in decision-making also frees up valuable time as well, as less time spent in frantic chaos or redundant work means more time on actual development.

An effective incident management solution will improve employee morale by reducing the fear of failure and helping your teams confidently manage the unexpected. The confidence earned lets team members innovate and standardize across the pipeline, and greatly boosts employee morale, productivity, and success.

The post How Incident Management Boosts Employee Morale appeared first on PagerDuty.

Read the original blog entry...

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

Latest Stories
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/...
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Everyone wants to use containers, but monitoring containers is hard. New ephemeral architecture introduces new challenges in how monitoring tools need to monitor and visualize containers, so your team can make sense of everything. In his session at @DevOpsSummit, David Gildeh, co-founder and CEO of Outlyer, will go through the challenges and show there is light at the end of the tunnel if you use the right tools and understand what you need to be monitoring to successfully use containers in your...
Developers want to create better apps faster. Static clouds are giving way to scalable systems, with dynamic resource allocation and application monitoring. You won't hear that chant from users on any picket line, but helping developers to create better apps faster is the mission of Lee Atchison, principal cloud architect and advocate at New Relic Inc., based in San Francisco. His singular job is to understand and drive the industry in the areas of cloud architecture, microservices, scalability ...
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at Dell EMC, introduced a methodology for capturing, enriching and sharing data (and analytics) across the organization...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...