Blog Feed Post

Making On-Call as Painless as Possible

Designed For The Developer

The role of the software developer has been rapidly changing. As a developer, you already know that your involvement doesn’t end when you deploy a service to production. Now it extends into managing that service and being on-call for production issues whenever they occur.

https://www.pagerduty.com/wp-content/uploads/2017/04/own-your-code-lifec... 300w, https://www.pagerduty.com/wp-content/uploads/2017/04/own-your-code-lifec... 768w, https://www.pagerduty.com/wp-content/uploads/2017/04/own-your-code-lifec... 250w, https://www.pagerduty.com/wp-content/uploads/2017/04/own-your-code-lifec... 180w" sizes="(max-width: 930px) 100vw, 930px" />

That’s a lot of responsibility. The first time you went on-call you might have felt worried and uncertain. What if something breaks? What if I can’t fix it? Eventually, something did break and you did fix it. And that felt awesome!

On-call can be kinda scary, at least in the beginning. But it’s also rewarding. It’s rewarding not only because it feels great to really crush an issue, especially when it hasn’t even impacted your customers yet, but also because it makes you better at what you do. It means you own the customer experience and it helps you build empathy with your customer. It also helps you build empathy with yourself, or rather, with your future self who will someday end up squinting at a service health dashboard at 3:00 am and trying to figure out what the heck is going on.

You can’t get that first-hand experience with just training. And it’s through that first-hand experience that you learn how to build services that are more resilient, that scale better, that fail more gracefully, and that tell you what’s wrong when something breaks. And that is definitely rewarding.

Capabilities Specifically for Developers

We at PagerDuty have been building new capabilities and APIs to make on-call as painless as possible, so you can get the benefits of the on-call experience without the worry and uncertainty that sometimes comes with it.

https://www.pagerduty.com/wp-content/uploads/2017/04/On-Call-Timeline-co... 191w, https://www.pagerduty.com/wp-content/uploads/2017/04/On-Call-Timeline-co... 159w, https://www.pagerduty.com/wp-content/uploads/2017/04/On-Call-Timeline-co... 114w, https://www.pagerduty.com/wp-content/uploads/2017/04/On-Call-Timeline-co... 765w" sizes="(max-width: 349px) 100vw, 349px" />The first things you’ll need to know are (a) when you’re on-call and (b) what services you’re on-call for. With On-Call Timeline it’s easier than ever. The visual timeline shows your on-call shifts with a detailed listing of the escalation policies and levels for each one. The convenient ‘now’ indicator makes it easy to see when your current shift ends or your next shift begins.

A key benefit of PagerDuty is that it brings together events from all your different monitoring systems and provides powerful tools to help you leverage that event data. With the new Events API v2 you can easily integrate your monitoring systems and normalize the event data into the PagerDuty Common Event Format (PD-CEF). This allows you to view the alert details in PagerDuty in a consistent format without worrying about the different names that monitoring tools use for the same fields.

The Operations Command Console helps you visualize your alert data. You can use it to quickly identify noisy services and then use suppression to avoid getting notified for non-actionable events. When you do get paged for something actionable, the Infrastructure Health Application lets you instantly visualize the ‘blast radius’ of the issue to see whether the problem is localized or widespread.

When you need the detailed view, Alert Search allows you to customize your view of the Alerts table and quickly get find the relevant information using normalized fields, which is critical in minimizing cognitive load. You can add the columns you want and remove those that you don’t. Then you can search, filter, and sort the columns to quickly find what you’re looking for.

With the enhanced Incident Creation API, you can automate the process of creating a new incident to represent the underlying problem you need to fix. Then you can use the Incidents Merge API to merge the relevant alerts which describe the symptoms of the problem into the incident that represents the problem as a whole. This enables you to focus your response around one incident in PagerDuty containing all the relevant alerts to provide context to the response team, and a unified record of the response to assist with later analysis and postmortem.

We also offer more than just resolution workflows for your monitoring alerts. Since issues can arise wherever you are, we now offer manual incident creation from the PagerDuty mobile app.

https://www.pagerduty.com/wp-content/uploads/2017/04/mobile-300x167.png 300w, https://www.pagerduty.com/wp-content/uploads/2017/04/mobile-768x427.png 768w, https://www.pagerduty.com/wp-content/uploads/2017/04/mobile-250x139.png 250w, https://www.pagerduty.com/wp-content/uploads/2017/04/mobile-180x100.png 180w" sizes="(max-width: 1024px) 100vw, 1024px" />

Maybe you aren’t on-call but you just noticed an issue with your checkout process. Or your service provider just told you there’s an urgent problem with your account. Create an incident with the mobile app and get the response underway immediately.

PagerDuty Helps Developers Succeed

At PagerDuty, we know what it’s like to be on-call — we’re on-call too. That’s why we’re committed to providing the best solution available to support developers on-call. These new enhancements and capabilities are part of that commitment. They’ve already made our on-call experience better and now we’re excited to make them available to you.

The post Making On-Call as Painless as Possible appeared first on PagerDuty.

Read the original blog entry...

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

Latest Stories
"At the keynote this morning we spoke about the value proposition of Nutanix, of having a DevOps culture and a mindset, and the business outcomes of achieving agility and scale, which everybody here is trying to accomplish," noted Mark Lavi, DevOps Solution Architect at Nutanix, in this SYS-CON.tv interview at @DevOpsSummit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
DX World EXPO, LLC., a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
"With Digital Experience Monitoring what used to be a simple visit to a web page has exploded into app on phones, data from social media feeds, competitive benchmarking - these are all components that are only available because of some type of digital asset," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
SYS-CON Events announced today that DXWorldExpo has been named “Global Sponsor” of SYS-CON's 21st International Cloud Expo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Digital Transformation is the key issue driving the global enterprise IT business. Digital Transformation is most prominent among Global 2000 enterprises and government institutions.
SYS-CON Events announced today that Datera, that offers a radically new data management architecture, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Datera is transforming the traditional datacenter model through modern cloud simplicity. The technology industry is at another major inflection point. The rise of mobile, the Internet of Things, data storage and Big...
"Outscale was founded in 2010, is based in France, is a strategic partner to Dassault Systémes and has done quite a bit of work with divisions of Dassault," explained Jackie Funk, Digital Marketing exec at Outscale, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We were founded in 2003 and the way we were founded was about good backup and good disaster recovery for our clients, and for the last 20 years we've been pretty consistent with that," noted Marc Malafronte, Territory Manager at StorageCraft, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Kubernetes is an open source system for automating deployment, scaling, and management of containerized applications. Kubernetes was originally built by Google, leveraging years of experience with managing container workloads, and is now a Cloud Native Compute Foundation (CNCF) project. Kubernetes has been widely adopted by the community, supported on all major public and private cloud providers, and is gaining rapid adoption in enterprises. However, Kubernetes may seem intimidating and complex ...
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...
"DivvyCloud as a company set out to help customers automate solutions to the most common cloud problems," noted Jeremy Snyder, VP of Business Development at DivvyCloud, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We focus on SAP workloads because they are among the most powerful but somewhat challenging workloads out there to take into public cloud," explained Swen Conrad, CEO of Ocean9, Inc., in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"As we've gone out into the public cloud we've seen that over time we may have lost a few things - we've lost control, we've given up cost to a certain extent, and then security, flexibility," explained Steve Conner, VP of Sales at Cloudistics,in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"We provide IoT solutions. We provide the most compatible solutions for many applications. Our solutions are industry agnostic and also protocol agnostic," explained Richard Han, Head of Sales and Marketing and Engineering at Systena America, in this SYS-CON.tv interview at @ThingsExpo, held June 6-8, 2017, at the Javits Center in New York City, NY.
"I think DevOps is now a rambunctious teenager – it’s starting to get a mind of its own, wanting to get its own things but it still needs some adult supervision," explained Thomas Hooker, VP of marketing at CollabNet, in this SYS-CON.tv interview at DevOps Summit at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.