|By PagerDuty Blog||
|April 6, 2017 09:00 AM EDT|
The role of the software developer has changed tremendously since the craft of creating software began. In recent years, this change has accelerated dramatically, with the developer’s role expanding beyond creating and running code in local environments.
https://www.pagerduty.com/wp-content/uploads/2017/04/2048x1024-blog-1-30... 300w, https://www.pagerduty.com/wp-content/uploads/2017/04/2048x1024-blog-1-76... 768w, https://www.pagerduty.com/wp-content/uploads/2017/04/2048x1024-blog-1-10... 1000w, https://www.pagerduty.com/wp-content/uploads/2017/04/2048x1024-blog-1-25... 250w, https://www.pagerduty.com/wp-content/uploads/2017/04/2048x1024-blog-1-18... 180w" sizes="(max-width: 524px) 100vw, 524px" />In today’s world, the developer is often:
- Ideating with peers across various departments
- Designing and creating software
- Designing unit, functional, integration, load, and other tests
- Securing their software and applications
- Deploying across distributed environments
- Maintaining the software they just created in the wild
- Going on-call to support their software and applications
This is how we do things at PagerDuty. I can tell you from my personal experience here and in the past, that having each developer empowered, supported, and encouraged to own the entire lifecycle of their code increases your chance of success. This success spans to customer satisfaction, value realized by the business, product quality, and most importantly: your developer that sits right on the edge with your customer is productive and satisfied.
Distributing the Operational Ownership: Our Journey
When I arrived at PagerDuty nearly two years ago we were in the midst of a transition. We started the journey towards working in a more agile and nimble manner. We also had a distinct split between what was considered to be development related and operations related work. While we were working with a DevOps mindset, our roles and responsibilities didn’t reflect this as closely as we wanted. Keep in mind that during this two-year period we have nearly tripled the size of our product development organization. More people usually means more problems, but not in our case.
We made a commitment in early 2016 to distribute the operational ownership to all developers in the company. We invested in knowledge sharing, tools, infrastructure, and more automation to enable each developer to own their code from idea to delivery to managing your code in the wild with customers.
We had a belief that integrating both development and operations work and providing more control and ownership to the developer would improve time to market, innovation, and quality. And it did. We saw the following when comparing 2016 to 2015:
- 45% increase in number of changes deployed to production
- 25% reduction in major incidents that impact customers
- 50% reduction in Mean Time To Resolution (MTTR) of major incidents
- Less silo-based knowledge centers
- Teams were better equipped to deliver across product and technology
What we’ve learned about distributing the operations ownership of the work across all developers is that each developer is in a better position to deliver for the business. Developers have better tools, more knowledge, more ability to affect the change required to continuously improve in all dimensions.
Being Accountable for Outcomes That Matter
Technology teams across all companies are being asked to accelerate everything they do for the business, and the business requires faster delivery cycles to be competitive and successful. Developers are most successful when they are empowered and accountable for outcomes that matter. With advances in tooling, cloud computing, and numerous platforms that make all of this possible, developers are naturally getting closer and closer to the end user and customer experience. In fact, you can even say that developers are the true owners of the end experience and are in the best position to affect change. All of this is great news for developers across the globe.
As complexity increases with what teams leverage in order to design, build, and deliver great software, it’s important to simplify and clarify ownership. Some may prefer to have other developers act as a front-line team and handle much of the noise for them. I’d rather see energy and efforts applied towards helping the developers across all teams be supported by automation, streamlined processes, tools, and best practices. You can get far more leverage out of your organization this way. Unnecessary complexity and manual hand-offs only get in the way of progress and continuous improvement.
At PagerDuty we know that when developers own their code and are well supported to do their best work, everyone wins.
@GonzalezCarmen has been ranked the Number One Influencer and @ThingsExpo has been named the Number One Brand in the “M2M 2016: Top 100 Influencers and Brands” by Analytic. Onalytica analyzed tweets over the last 6 months mentioning the keywords M2M OR “Machine to Machine.” They then identified the top 100 most influential brands and individuals leading the discussion on Twitter.
Apr. 24, 2017 05:15 AM EDT
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
Apr. 24, 2017 05:00 AM EDT Reads: 1,672
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Apr. 24, 2017 04:45 AM EDT Reads: 103
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Apr. 24, 2017 04:15 AM EDT Reads: 139
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/...
Apr. 24, 2017 04:15 AM EDT Reads: 1,811
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
Apr. 24, 2017 04:00 AM EDT Reads: 4,810
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
Apr. 24, 2017 02:45 AM EDT Reads: 852
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Apr. 24, 2017 02:45 AM EDT Reads: 800
Everyone wants to use containers, but monitoring containers is hard. New ephemeral architecture introduces new challenges in how monitoring tools need to monitor and visualize containers, so your team can make sense of everything. In his session at @DevOpsSummit, David Gildeh, co-founder and CEO of Outlyer, will go through the challenges and show there is light at the end of the tunnel if you use the right tools and understand what you need to be monitoring to successfully use containers in your...
Apr. 24, 2017 01:15 AM EDT Reads: 1,691
Developers want to create better apps faster. Static clouds are giving way to scalable systems, with dynamic resource allocation and application monitoring. You won't hear that chant from users on any picket line, but helping developers to create better apps faster is the mission of Lee Atchison, principal cloud architect and advocate at New Relic Inc., based in San Francisco. His singular job is to understand and drive the industry in the areas of cloud architecture, microservices, scalability ...
Apr. 24, 2017 01:00 AM EDT Reads: 3,225
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at Dell EMC, introduced a methodology for capturing, enriching and sharing data (and analytics) across the organization...
Apr. 24, 2017 12:30 AM EDT Reads: 6,335
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
Apr. 24, 2017 12:00 AM EDT Reads: 1,049
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
Apr. 23, 2017 11:45 PM EDT Reads: 1,997
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
Apr. 23, 2017 11:30 PM EDT Reads: 2,193
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
Apr. 23, 2017 11:00 PM EDT Reads: 1,606