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Edgewater Networks and Polycom Develop New Unified Communications Multi-Level Intelligence Solution

Edgewater Networks, the leader in Network Edge Orchestration, in partnership with Polycom, Inc., a global leader in helping organizations achieve new levels of teamwork, efficiency and productivity by unleashing the power of human collaboration today announced the launch of the Unified Communications Multi-Level Intelligence Solution.

The offering leverages years of collaboration between Polycom and Edgewater Networks and enables service providers and enterprises to collect, process and analyze vast amounts of information, including performance and management data from Polycom Voice endpoints, Edgewater Networks customer premises-based Intelligent Edges, and cloud analytics engines to deliver a superior customer experience. The solution offers seamless provisioning, configuration, proactive troubleshooting and management.

The UC Multi-Level Intelligence Solution combines the power of Polycom’s advanced UC endpoints with Edgewater Networks’ Intelligent Edges and cloud-based Service Control Center to provide complete visibility into every voice and video call, from the WAN, through the customer LAN, to the Polycom Voice endpoint. With this complete set of detailed call data and statistics, performance issues and security threats can be proactively diagnosed and remediated centrally via Edgewater Networks’ EdgeView Service Control Center, eliminating the need for costly site visits and local IT intervention.

“The combination of Polycom’s powerful and feature rich endpoints with Edgewater Networks’ Intelligent Edge and Service Control Center will allow our customers the full end-to-end visibility to proactively manage their environments and ensure an optimal end user experience, ” said Jim Kruger, Chief Marketing Officer and EVP at Polycom.

Future Edgewater Networks and Polycom collaboration will include continued interoperability testing of current Polycom endpoint products and versions, including Polycom’s RealPresence Trio conferencing solution and VVX business media phones, in Edgewater Networks QuickConnect Interoperability Lab to streamline and simplify customer deployments. Solution interoperability now includes support for Microsoft Skype for Business to compliment Polycom’s market alignment with the Microsoft as well as other providers including Broadsoft and Comcast. Going forward, metadata collected by UC endpoints and two-way active measurement protocol (TWAMP) data will be transmitted directly into Edgewater Networks’ EdgeView Service Control Center, where it will be stored, analyzed and presented to network managers for centralized management and control of the UC deployments.

“Sixty five percent of deployed EdgeMarc Intelligent Edges are connected to Polycom endpoints, a percentage that we expect to increase as end customers realize the depth and breadth of data and actionable intelligence that the UC Multi-Level Intelligence Solution delivers,” said Steve Pattison, Chief Operating Officer at Edgewater Networks. “Together, Polycom and Edgewater Networks represent a best-of-breed, complete solution for unified communications that offers a unique value proposition in the marketplace.”

The UC Multi-Level Intelligence Solution is being used today by some of the largest and fastest growing enterprises to rapidly gain market share while minimizing operational costs associated with service turn up and ongoing customer support. Joint customers include global carriers, top tier cable companies, competitive carriers, managed service providers and enterprise customers.

About Edgewater Networks

Founded in October 2002, Edgewater Networks is a market leader in enabling IP-based voice, video and data services. Service providers and enterprises of all sizes use Edgewater Networks solutions to simplify customer premise configurations for quick and smooth installations, reduce time to market and deliver rapid return on invested capital. The company helps customers deliver intelligence at the network edge with its Network Edge Orchestration platform that includes the EdgeView Service Control Center, EdgeMarc Intelligent Edges, and the QuickConnect Interoperability Lab. To learn more, please visit www.edgewaternetworks.com or follow us on Twitter at @ewn_inc.

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