|By PR Newswire||
|April 21, 2017 10:43 AM EDT|
PHOENIX, April 21, 2017 /PRNewswire/ -- One of the big mysteries with overseas e-commerce sites is why two or more items are sometimes shipped separately. Some customers, upon receiving the first item, fear that they are being swindled and will not receive all the products that were purchased.
There are, however, several reasons why this practice is common with e-retailers and, in fact, works to the advantage of the shopper.
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"We split deliveries all the time," said Shulin Lee, Director of Operations for Rosewholesale (www.rosewholesale.com), a leading Asian e-retailer.
"Split deliveries actually save the customer money and accelerate the shipping process. The problem is that most customers don't understand why it is done this way."
Other e-retailers, like DressLily and TwinkleDeals frequently ship with split deliveries as well.
Below are the reasons why e-retailers like Rosewholesale sometimes split the delivery of multiple items.
Items are shipped from different warehouses
Asia-based Rosewholesale has established warehouses in the United States in order to speed up the shipping times of certain items. In some cases, one item might be warehoused in China and another in the US. Thus it's more efficient to ship these items separately.
Items are shipped by different companies
In order to get the best shipping prices and fastest delivery times, Rosewholesale partners with many delivery companies. For example, UPS Express has special rates for international shipping and EMS International provides exceptional service for customs clearance. Depending on the item, one or more shipping companies could be required to ship the order in the most efficient t manner.
Processing time can vary
Different products can have different processing times. For example, a swimsuit takes 7 -15 working days to process while a dress can take three business days. The customer can benefit by receiving the dress first and getting use out of it, rather than having to wait for both items.
Packaging can vary
Since items can differ in weight and volume, the packaging methods and materials can be different. In addition, some shipping companies have a weight limit. Shipping in multiple packages often reduces delivery charges and these savings are ultimately passed on to the customer.
Communication is important
The key to clearing up misconceptions about split deliveries is good communication between the seller and the customer. E-retailers should inform shoppers that orders of multiple items might be delivered in separate packages.
RoseWholesale (www.RoseWholesale.com) is an online fashion outlet that offers women's, men's and children's clothing at wholesale prices. A large portion of the company's sales come from North America and thus involve overseas shipping.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/rosewholesale-why-e-commerce-companies-split-deliveries-300443477.html
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