Welcome!

Blog Feed Post

APM Experts Application Performance Interviewed on Sector Trends and More

Application Performance is a specialist APM consultancy and long-term AppDynamics partner. They’re a Platinum sponsor at AppD Summit Europe and I was delighted to interview partner Mick McGuinness ahead of the event.

Can you tell me a little about Application Performance — history, focus, customer base?

The company was founded in 2004 with the goal of helping customers monitor and accelerate the performance of their business critical applications. We partnered with AppDynamics early in 2009 just one year after Jyoti and Bhaskar started the company and we have seen them go through phenomenal growth. Between myself and our other two co-founders, Russell Luke and Martin Pinner, who started together at Precise Software, we have nearly two decades’ experience in the application performance sector. Our client base encompasses small, medium, and large size companies across multiple industries such as travel, energy, telco, online gaming, and consumer goods.

We are an AppDynamics Elite Partner in the UK and offer consulting services around not only the product, but also helping customers optimise and scale their applications. We also work with several AppDynamics complementary solutions that you can see demoed at the AppD Summit event in May.

Can you explain the thinking behind your “Monitor”, “Understand”, and “Accelerate” methodology?

We recommend all customers start with monitoring. To paraphrase the well-known business maxim, “You can’t manage what you don’t monitor end-to-end.” Unless you have AppDynamics, the alternative is guesswork, but once you have data you can understand business transactions and their performance implications. This is far better than focusing on problems that aren’t actually problems. Once we understand where the bottlenecks are we can then start to accelerate things. This might be a consulting engagement such as a “performance review” where one of our experts analyses and makes recommendations. Or it could be applying a software-based acceleration technology such as web, network, or database performance acceleration.

How has application performance monitoring evolved over the last three years?

We’ve seen two major trends emerge. The first has been around big data technologies — this trend has been present in the industry for some time, but now it’s possible to capture billions of events and metric data points with greater granularity. You can now drill down into any user’s session, and even see individual requests from individual users. You can also quickly search across those huge datasets to pick out things of interest and address issues faster.

The second is around capturing business data. Whilst originally efforts were channeled towards technical metrics, what increasingly matters are business impact dashboards for business owners, showing the impact on revenue, number of orders, value of orders, business processes, and end-to-end processes, such as when an order is placed and shipped to the end customer.

Why is a holistic approach to application performance management required?

Monitoring was traditionally silo-based, meaning that the system engineers, network engineers, and application specialists each had their own tools for monitoring. Generally what we see is that this leads to conflicts between IT teams because everyone talks in their own language about their set of metrics which prove that they’re not to blame. When there’s an incident and you have a war room scenario, where varying views between teams are expressed, the blame game is played, or “mean time to innocence” as it can be called. Organisations need an end-to-end view across the infrastructure that aids collaboration, and sees everyone sharing the same data.

You’ve heard the saying, “Every company is a software company.” How are you seeing the increased importance that applications have to a business translate to the kind of projects that you undertake?

In our experience we have seen this trend accelerating across all areas of business. One example is with travel companies. For a long time the business has been moving more and more from physical stores to the web. So for them it’s the software that they build that allows them to differentiate from the competition. Other industries we work in are going the same way, too. Whether it’s buying insurance, cinema tickets, broadband, gas, or electricity, those businesses’ primary method of sales and customer engagement is through the software applications they build. And when they don’t work, that causes frustrated end users and lost sales. In some cases, customers might never return if they have a bad experience. Business owners now have an interest in application performance, with custom dashboards showing business impact. Digital teams meanwhile also have an interest, as they build front end mobile apps. There is a need to understand not just analytics, but the user experience as well.

Can you share a joint AP/AppDynamics customer success story?

CGI is a long-term customer, and a large outsourcer with 70,000 employees around the globe. The 2012 merger with Logica resulted in CGI becoming the fifth largest IT service provider in world. We’ve partnered with CGI on some of their largest and most prestigious accounts, such as BT, where CGI built an application responsible for provisioning broadband that involved Java, .Net, SQL Server, Oracle, and MySQL. Traditionally, CGI used BMC Patrol to monitor their infrastructure, but were experiencing serious delays getting to the root cause of application issues. Using AppDynamics, we mapped the end-to-end environment for BT, from the upstream systems which interfaced with it through to the downstream systems which it made calls into. This gave deep visibility into the application, which assisted root cause analysis and greatly accelerated the remediation time. CGI and BT use AppDynamics all the way through the software development life cycle, in development testing as well as later in production. This success led to CGI working with us on other large accounts.

Flash forward 18 months — what do you think will be the main APM hot topics?

Artificial intelligence (AI) and machine learning will become more and more important from an application and infrastructure management point of view. As the data collected by monitoring tools gets more complex and varied over time, it becomes impossible for human or even a team of humans to keep an eye on everything, so we will use machine power to look for anomalies. The next step is then using AI to speed up the troubleshooting process. For complex problems, the troubleshooting process can involve analysing many metrics to figure out which metrics spiked as a symptom of something else and which one was the root cause. I believe machine learning will provide root cause analysis for complex problems and solving these automatically.

Let’s not forget IoT. As new smart devices are launched for the home, the connected car becomes more popular, and wearables become an everyday sight, the estimate of 50 billion connected devices by 2020 seems very realistic. I think for businesses looking to create IoT devices, it’s essential that they build in monitoring from the start so that they have the right analytics to give them a comprehensive understanding of the customer’s interaction with that device and how it performs.

You can meet Mick and the Application Performance team at AppD Summit Europe on May 3rd. Register for your place here.

The post APM Experts Application Performance Interviewed on Sector Trends and More appeared first on Application Performance Monitoring Blog | AppDynamics.

Read the original blog entry...

More Stories By Jyoti Bansal

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

Latest Stories
SYS-CON Events announced today that Systena America will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Systena Group has been in business for various software development and verification in Japan, US, ASEAN, and China by utilizing the knowledge we gained from all types of device development for various industries including smartphones (Android/iOS), wireless communication, security technology and IoT serv...
DevOps at Cloud Expo – being held October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real r...
SYS-CON Events announced today that Cloud Academy will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Cloud Academy is the industry’s most innovative, vendor-neutral cloud technology training platform. Cloud Academy provides continuous learning solutions for individuals and enterprise teams for Amazon Web Services, Microsoft Azure, Google Cloud Platform, and the most popular cloud computing technologies. Ge...
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry’s single source for the cloud. Fusion’s advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
While some vendors scramble to create and sell you a fancy solution for monitoring your spanking new Amazon Lambdas, hear how you can do it on the cheap using just built-in Java APIs yourself. By exploiting a little-known fact that Lambdas aren’t exactly single threaded, you can effectively identify hot spots in your serverless code. In his session at 20th Cloud Expo, David Martin, Principal Product Owner at CA Technologies, will give a live demonstration and code walkthrough, showing how to ov...
SYS-CON Events announced today that Interoute has been named “Bronze Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Interoute is the owner operator of Europe's largest network and a global cloud services platform, which encompasses over 70,000 km of lit fiber, 15 data centers, 17 virtual data centers and 33 colocation centers, with connections to 195 additional partner data centers. Our full-service Unifie...
Cloud promises the agility required by today’s digital businesses. As organizations adopt cloud based infrastructures and services, their IT resources become increasingly dynamic and hybrid in nature. Managing these require modern IT operations and tools. In his session at 20th Cloud Expo, Raj Sundaram, Senior Principal Product Manager at CA Technologies, will discuss how to modernize your IT operations in order to proactively manage your hybrid cloud and IT environments. He will be sharing bes...
SYS-CON Events announced today that Ocean9will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Ocean9 provides cloud services for Backup, Disaster Recovery (DRaaS) and instant Innovation, and redefines enterprise infrastructure with its cloud native subscription offerings for mission critical SAP workloads.
Internet of @ThingsExpo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. @ThingsExpo Silicon Valley Call for Papers is now open.
SYS-CON Events announced today that Twistlock, the leading provider of cloud container security solutions, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Twistlock is the industry's first enterprise security suite for container security. Twistlock's technology addresses risks on the host and within the application of the container, enabling enterprises to consistently enforce security policies, monitor...
This talk centers around how to automate best practices in a multi-/hybrid-cloud world based on our work with customers like GE, Discovery Communications and Fannie Mae. Today’s enterprises are reaping the benefits of cloud computing, but also discovering many risks and challenges. In the age of DevOps and the decentralization of IT, it’s easy to over-provision resources, forget that instances are running, or unintentionally expose vulnerabilities.
SYS-CON Events announced today that Enzu will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY, and the 21st International Cloud Expo®, which will take place October 31-November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive ad...
Everywhere we turn in our industry we can find strong opinions about the direction, type and nature of cloud’s impact on computing and business. Another word that is used in every context in our industry is “hybrid.” In his session at 20th Cloud Expo, Alvaro Gonzalez, Director of Technical, Partner and Field Marketing at Peak 10, will use a combination of a few conceptual props and some research recently commissioned by Peak 10 to offer a real-world consideration of how the various categories of...
DevOps is often described as a combination of technology and culture. Without both, DevOps isn't complete. However, applying the culture to outdated technology is a recipe for disaster; as response times grow and connections between teams are delayed by technology, the culture will die. A Nutanix Enterprise Cloud has many benefits that provide the needed base for a true DevOps paradigm. In his Day 3 Keynote at 20th Cloud Expo, Chris Brown, a Solutions Marketing Manager at Nutanix, will explore t...