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University of Rochester Medical Center and Holland Bloorview Kids Rehabilitation Hospital Named 2017 Sherman Award for Excellence in Patient Engagement Winners

University of Rochester Medical Center’s UR Voice Team and Holland Bloorview Kids Rehabilitation Hospital’s Client and Family Centred Care Simulation Development Team were named the winners of the fourth annual Sherman Award for Excellence in Patient Engagement at the National Patient Safety Foundation’s (NPSF) 19th Annual Patient Safety Congress today.

The honor was conferred by Taylor Healthcare and the Lucian Leape Institute on behalf of EngagingPatients.org, the online community that sponsors the award. The Sherman Award recognizes innovative programs that are improving care and outcomes through patient and family engagement.

Additionally, three programs were named 2017 finalists: Brigham Health-Brigham and Woman’s Hospital Patient Safety Team; Dayton Children’s Hospital Family Resource Connection; Northeast Ohio Medical University Health Professionals Affinity Community (HPAC).

About the Sherman Award winners:

University of Rochester Medical Center: UR Voice is a patient-reported outcomes survey tool that uses an NIH-funded software program called PROMIS (Patient-Reported Outcomes Measurement System). Patients take a 3-5 minute iPad survey at every outpatient visit. The software captures their perspectives on important indicators including physical function, mood and pain level. The data is used for shared decision-making—evaluating whether a treatment or surgery is a good choice based on the patient’s level of impairment or pain. It allows patients to compare their data with US normative data and shows them graphically what the treatment would do for them using predictive analytics. To date, more than 350,000 surveys have been completed by 112,581 patients.

Holland Bloorview Kids Rehabilitation Hospital: Holland Bloorview is Canada’s largest children’s rehabilitation hospital focused on improving the lives of kids and youth with disabilities. A multi-disciplinary team including family-centred care leads, hospital leadership, clinicians and families developed simulation scenarios that provide an opportunity for meaningful, hands on learning about how to embed client and family-centred care into daily practice and improve patient and family experience. The training is delivered to all newly-hired clinicians and the hospital is also providing the training to current staff to ensure consistency and quality of care for patients and families. Seven scenarios were created and four (two videotaped and two live) are being used as teaching tools.

Families were full partners in simulation development. Their engagement ensured the scenarios are authentic and have lasting impact. After initial development, families continue to support the evolution of the workshops and participate as simulation facilitators.

“We continue to be impressed by the programs focused on patient and family engagement happening throughout the world,” said Mark O’Leary, president of Taylor Communications. “The Sherman Award gives us an insider’s look at how providers are connecting and building deeper relationships with patients and families.

“We know that improving communication with patients and families continues to be the cornerstone of strong patient engagement and patient satisfaction. The winners and finalists all crafted programs committed to listening to valuable input from patients and families and incorporated that feedback into programs to improve patient care. These concrete changes and dedication to incorporating patient and family voices are truly will impact outcomes and patient satisfaction and ultimately transform healthcare.”

Nominations were evaluated on their success in advancing patient engagement and driving results, sustainability, potential for replication, effectiveness in communicating and collaborating with stakeholders and inspirational value.

“Greater patient and family engagement—at all levels—really is an essential factor in improving safety and outcomes,” said Tejal K. Gandhi, MD, MPH, CPPS, chief clinical and safety officer, IHI, and president of the Lucian Leape Institute. “As this year’s honorees demonstrate, improving patient and family engagement takes thought, effort, persistence, and innovation. But it can be done successfully with great effect.”

During the coming months, EngagingPatients.org will feature the winners and finalists as guest bloggers. Full details of the winner and finalist initiatives are at www.engagingpatients.org.

About EngagingPatients.org

Launched in June 2013, EngagingPatients.org is an online community dedicated to improving the patient and family experience, the quality of care and improving outcomes by enhancing communication between patients, their advocates and their providers. The Sherman Award was created to recognize innovative programs and approaches increasing patient and family engagement and delivering better, safer care and outcomes.

About the Lucian Leape Institute

The Lucian Leape Institute, established by the National Patient Safety Foundation (NPSF) in 2007, is charged with defining strategic paths and calls to action for the field of patient safety, offering vision and context for the many efforts under way within health care, and providing the leverage necessary for system-level change. Since NPSF merged with the Institute for Healthcare Improvement on May 1 of this year, the Institute continues its work within IHI’s safety program area. To learn more about our trainings, resources, and practical applications, visit ihi.org/PatientSafety.

About Taylor Healthcare

Taylor Healthcare, a part of Taylor Communications, is a marketing and communications company serving the healthcare industry with a broad spectrum of tangible and digital solutions primarily in the acute, long-term care and payer markets. We help our customers standardize and manage communications across the continuum of care, enabling them to engage the right person with the right information at the right time to influence behavior and achieve desired outcomes.

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