Welcome!

Blog Feed Post

Machine Learning Goes Mainstream in IT Operations

When John Donahoe, ServiceNow’s new CEO, delivered his opening keynote at Knowledge17, he announced the Intelligent Automation Engine — the company’s new machine learning layer that sits on top of the its automation platform – and explained why he believes that machine learning will be a critical part of every enterprise’s future.

Donahoe’s announcement was yet another signal that machine learning is entering the mainstream. ServiceNow’s commitment to the machine learning domain communicated to its customers that machine learning is something that will be an essential part of their future, and which they must take seriously. While it will be applied across the spectrum of the ServiceNow platform, it was clear that IT Operations is a major focus of its application.

Based on the reaction at the event, however, it was apparent that it was the first time that many people in the audience had seriously contemplated the impact and benefit that machine learning could provide within the IT Operations space. With ServiceNow’s commitment to machine learning, it will now be top-of-mind for all IT Operations leaders — and lead them to explore more advanced applications of this breakthrough technology.

An Integrated IT Operations Future

ServiceNow’s approach to machine learning is a great starting point for enterprises attempting to leverage this technology to improve operations. Its approach is to use basic machine learning algorithms to automatically predict and prevent outages, to automatically categorize and route workflows, and to predict operational performance.

But those uses of machine learning are the starting point, not the end. In fact, one of the greatest uses of this new technology is to close one of the largest gaps in IT Operations: the persistent divide between the various operational functions.

Most IT organizations manage event management, incident management, analytics and monitoring independently — and typically in isolation by different functional teams. Why?

While there are many reasons for this divide, organizations have had difficulty overcoming it because it has been too challenging to make all the pieces fit together in a way that didn’t impact any given team’s ability to operate effectively. So, everyone just did their own thing.

Evanios offers event management, automated incident resolution, predictive analytics and monitoring directly on the ServiceNow platform

Several years ago, ServiceNow partner, Evanios, realized that it could apply machine learning techniques to the IT Operations space to close this gap.

Its solution fully integrates event management, automated incident resolution, predictive analytics and monitoring into a unified workflow running within the ServiceNow environment — enabling the organization to work together seamlessly with consistent and predictive information. The result is a more reliable and resilient IT operating platform — and it’s made possible by the company’s application of machine learning strategies.

The Promise of Machine Learning in IT Operations

Evanios’ dynamic and highly integrated approach works by collecting and aggregating a large and comprehensive set of operational data and then using advanced algorithms to act on the resulting insights.

For instance, Evanios assimilates event, discovery, and service request data to identify new technology assets, and automatically provision monitoring of those assets using pre-set policies and rules.

This automation solves one of the greatest gaps in IT today: keeping monitoring profiles up-to-date and ensuring that the IT organization is consistently monitoring critical assets from the point of inception.

As another example, the company uses machine learning to provide IT operations teams with a broad range of proactive and predictive capabilities, such as the ability to score events by business impact, automate root cause analyses, provide real-time impact severity predictions and even compare predicted versus actual business impact both in real time and retrospectively.

It’s the company’s ability to integrate and correlate a diverse and rich data set and then apply advanced machine learning algorithms to that data that makes all of these capabilities possible, and enables IT Operations to function more effectively.

Therein lies the real promise of machine learning: its ability to augment and enhance the IT operations team’s ability to execute.

The combination of rich data sets and the practical application of artificial intelligence, such as machine learning, will reshape the fundamental IT operating paradigm.

ServiceNow’s new capabilities and the emphasis that they are placing on its use within IT operations will help operations teams understand that this is their new reality. But the most progressive organizations will quickly realize that they must apply these techniques in much more comprehensive and advanced ways to thrive in this new era of machine learning and automation.

The Intellyx Take

There are three trends that IT Operations cannot escape: the growing complexity of the enterprise technology stack, the increased demand to innovate and leverage technology to drive competitive advantage and the never-ending pressure to continually manage all of this complexity and meet this increased demand with fewer and fewer resources.

In many ways, simultaneously responding to these types of competing pressures is part of the digital transformation story. IT organizations — and specifically IT Operations teams — must adopt and adapt new technologies and strategies to deal with them effectively.

When applied intelligently, advanced machine learning techniques will enable the IT Operations team to rise to the challenges of the digital era. Those organizations that ignore these advances, believing that they can survive without changing or adapting their management approaches and supporting technologies, will find themselves fighting a losing battle.

But for those IT Operations teams that understand the power of applying advanced machine learning approaches and which aggressively embrace and adopt them to reshape their IT operations model, the future is bright indeed.

Copyright © Intellyx LLC. Evanios and ServiceNow are Intellyx clients. Intellyx retains full editorial control over the content of this paper. Image credit: Evanios.

Read the original blog entry...

More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).

Latest Stories
Organizations do not need a Big Data strategy; they need a business strategy that incorporates Big Data. Most organizations lack a road map for using Big Data to optimize key business processes, deliver a differentiated customer experience, or uncover new business opportunities. They do not understand what’s possible with respect to integrating Big Data into the business model.
Enterprises have taken advantage of IoT to achieve important revenue and cost advantages. What is less apparent is how incumbent enterprises operating at scale have, following success with IoT, built analytic, operations management and software development capabilities – ranging from autonomous vehicles to manageable robotics installations. They have embraced these capabilities as if they were Silicon Valley startups. As a result, many firms employ new business models that place enormous impor...
Amazon is pursuing new markets and disrupting industries at an incredible pace. Almost every industry seems to be in its crosshairs. Companies and industries that once thought they were safe are now worried about being “Amazoned.”. The new watch word should be “Be afraid. Be very afraid.” In his session 21st Cloud Expo, Chris Kocher, a co-founder of Grey Heron, will address questions such as: What new areas is Amazon disrupting? How are they doing this? Where are they likely to go? What are th...
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
SYS-CON Events announced today that Dasher Technologies will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Dasher Technologies, Inc. ® is a premier IT solution provider that delivers expert technical resources along with trusted account executives to architect and deliver complete IT solutions and services to help our clients execute their goals, plans and objectives. Since 1999, we'v...
Though cloud is the future of enterprise computing, a smooth transition of legacy applications and systems is critical for seamless business operations. IT professionals are eager to start leveraging the cost, scale and other benefits of cloud, but with massive investments already in place in existing infrastructure and a number of compliance and resource hurdles, it can be challenging to move to a cloud-based infrastructure.
SYS-CON Events announced today that NetApp has been named “Bronze Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. NetApp is the data authority for hybrid cloud. NetApp provides a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with their partners, NetApp emp...
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, will provide a fun and simple way to introduce Machine Leaning to anyone and everyone. Together we will solve a machine learning problem and find an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intellige...
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
SYS-CON Events announced today that TidalScale, a leading provider of systems and services, will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale has been involved in shaping the computing landscape. They've designed, developed and deployed some of the most important and successful systems and services in the history of the computing industry - internet, Ethernet, operating s...
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from the core-enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.
In his session at 21st Cloud Expo, Michael Burley, a Senior Business Development Executive in IT Services at NetApp, will describe how NetApp designed a three-year program of work to migrate 25PB of a major telco's enterprise data to a new STaaS platform, and then secured a long-term contract to manage and operate the platform. This significant program blended the best of NetApp’s solutions and services capabilities to enable this telco’s successful adoption of private cloud storage and launchi...
Data scientists must access high-performance computing resources across a wide-area network. To achieve cloud-based HPC visualization, researchers must transfer datasets and visualization results efficiently. HPC clusters now compute GPU-accelerated visualization in the cloud cluster. To efficiently display results remotely, a high-performance, low-latency protocol transfers the display from the cluster to a remote desktop. Further, tools to easily mount remote datasets and efficiently transfer...
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
Cloud Expo, Inc. has announced today that Andi Mann and Aruna Ravichandran have been named Co-Chairs of @DevOpsSummit at Cloud Expo Silicon Valley which will take place Oct. 31-Nov. 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. "DevOps is at the intersection of technology and business-optimizing tools, organizations and processes to bring measurable improvements in productivity and profitability," said Aruna Ravichandran, vice president, DevOps product and solutions marketing...