Blog Feed Post

Performance Monitoring: Insurance for Your IT Infrastructure

The Real Cost of Downtime Exceeds Predictions

Performance Monitoring: Insurance for your IT InfrastructureThere have been a multitude of articles, blog posts and industry surveys emphasizing the increasing costs of slowtime and downtime as businesses increasingly become reliant on IT services. The British Airways (BA) service disruption just over a week ago for over 12 hours confirms that the concern is much more reality than hype.

Consider the impact of this outage on the airlines’ operations. Not only did BA cancel all of its flight operations for 12+ hours due to an IT glitch, it needed to re-route tens of thousands of passengers, incurring overtime travel-personnel costs once service was restored. Loss of customer goodwill was a significant cost and, more directly, the disruption forced the airline to pay for boarding, lodging and local travel for inconvenienced passengers.

Cancelled FlightsFurther, as per European Union regulation 261/2004, BA will also be required to pay compensation for all passengers transiting through Europe whose journey was affected, at about €600 per passenger. Even after flight services were restored, it took several extra days for passengers to receive their baggage. On top of the cost of couriering the bags to travellers, BA is also responsible for any short-term costs incurred by passengers due to missing luggage.

Industry experts estimate the total cost of this disruption to be well over £150million – over £10million for each hour that the service was down.

A power supply problem, as BA’s chief executive put it, was the cause of this total meltdown. But this unfortunate episode clearly illustrates the interdependency of today’s IT infrastructures – a problem in one area of the network affects so many critical applications and services. When the problem occurred, passengers could not be checked in, baggage could not be tracked, flights could not reach their gates, and crew members could not be assigned to flights. In short, quite literally, nothing worked.

Infrastructure monitoringAvoiding the Next Meltdown

This total meltdown of BA’s operations and the significant cost involved highlight the importance of proactive performance monitoring and management of today’s IT infrastructures. Very often, monitoring and management are viewed as afterthoughts. IT managers and executives focus on setting up the infrastructure, determining what hardware and software to purchase, and what applications to support. Monitoring and management of the infrastructure is looked at only after a problem (often a slowdown) occurs.

But, considering monitoring and management after a problem has been experienced is often too late. At this time, the organization may not have the budget to procure the required software. Furthermore, monitoring deployed after-the-fact reveals that a re-architecture of the infrastructure is required, it can be too late and too expensive to do so.

So, consider proactive monitoring and diagnosis technologies early on, when deploying your IT infrastructure and applications. What insurance is for your new car or your new home, monitoring and management is for your IT infrastructure: You would never buy a new car or a new home without insurance, so why should you even attempt to build an IT infrastructure without an appropriate level of monitoring and management software?

End-to-End Visibility is Essential

Infrastructure performance monitoring is insuranceSomething as simple as a power supply going down brought down an entire network. So, when putting your monitoring and management strategy in place, be sure to eliminate blind spots – what you don’t see can hurt you down the line.  Therefore, visibility from code to bare metal is necessary.

eG Enterprise, our flagship product has been helping thousands of our customers “connect the dots” between IT services and the underlying infrastructure and application tiers.

Learn more about how eG Enterprise is helping our customers proactively monitor and manage their IT services by viewing our case studies.

Fundamental IT Monitoring Questions

  • Why does the organization believe its IT is sufficiently robust to allow it to meet its operational goals?
  • What is the evidence that belief is based on?
  • How has the evidence been validated?
  • Is there an actionable, predictive model of how the system as a whole stays up?

Read more in The Register: It’s not the velociraptor you can see that kills you »

Learn more about unified monitoring with eG Enterprise »

The post Performance Monitoring: Insurance for Your IT Infrastructure appeared first on eG Innovations.

Read the original blog entry...

More Stories By John Worthington

John Worthington is the Director of Product Marketing for eG Innovations, a global provider of unified performance monitoring and root-cause diagnosis solutions for virtual, physical and cloud IT infrastructures. He is an IT veteran with more than 30 years of executive experience in delivering positive user experiences through innovative practices in information technology such as ITSM and ITIL.

As CEO and Principal of MyServiceMonitor, LLC, he assisted clients in effectively adapting service lifecycle processes by leveraging eG Enterprise. He then went on to assignments with ThirdSky and VMware, utilizing industry certifications including ITIL Expert and DevOps.

John has more than a decade of experience helping customers transform IT operations to IT-as-a-Service operating models. He participates in industry forums, client and analyst briefings and provides thought leadership to eG Innovations, customers and partners.

Latest Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...