Blog Feed Post

Performance Monitoring: Insurance for Your IT Infrastructure

The Real Cost of Downtime Exceeds Predictions

Performance Monitoring: Insurance for your IT InfrastructureThere have been a multitude of articles, blog posts and industry surveys emphasizing the increasing costs of slowtime and downtime as businesses increasingly become reliant on IT services. The British Airways (BA) service disruption just over a week ago for over 12 hours confirms that the concern is much more reality than hype.

Consider the impact of this outage on the airlines’ operations. Not only did BA cancel all of its flight operations for 12+ hours due to an IT glitch, it needed to re-route tens of thousands of passengers, incurring overtime travel-personnel costs once service was restored. Loss of customer goodwill was a significant cost and, more directly, the disruption forced the airline to pay for boarding, lodging and local travel for inconvenienced passengers.

Cancelled FlightsFurther, as per European Union regulation 261/2004, BA will also be required to pay compensation for all passengers transiting through Europe whose journey was affected, at about €600 per passenger. Even after flight services were restored, it took several extra days for passengers to receive their baggage. On top of the cost of couriering the bags to travellers, BA is also responsible for any short-term costs incurred by passengers due to missing luggage.

Industry experts estimate the total cost of this disruption to be well over £150million – over £10million for each hour that the service was down.

A power supply problem, as BA’s chief executive put it, was the cause of this total meltdown. But this unfortunate episode clearly illustrates the interdependency of today’s IT infrastructures – a problem in one area of the network affects so many critical applications and services. When the problem occurred, passengers could not be checked in, baggage could not be tracked, flights could not reach their gates, and crew members could not be assigned to flights. In short, quite literally, nothing worked.

Infrastructure monitoringAvoiding the Next Meltdown

This total meltdown of BA’s operations and the significant cost involved highlight the importance of proactive performance monitoring and management of today’s IT infrastructures. Very often, monitoring and management are viewed as afterthoughts. IT managers and executives focus on setting up the infrastructure, determining what hardware and software to purchase, and what applications to support. Monitoring and management of the infrastructure is looked at only after a problem (often a slowdown) occurs.

But, considering monitoring and management after a problem has been experienced is often too late. At this time, the organization may not have the budget to procure the required software. Furthermore, monitoring deployed after-the-fact reveals that a re-architecture of the infrastructure is required, it can be too late and too expensive to do so.

So, consider proactive monitoring and diagnosis technologies early on, when deploying your IT infrastructure and applications. What insurance is for your new car or your new home, monitoring and management is for your IT infrastructure: You would never buy a new car or a new home without insurance, so why should you even attempt to build an IT infrastructure without an appropriate level of monitoring and management software?

End-to-End Visibility is Essential

Infrastructure performance monitoring is insuranceSomething as simple as a power supply going down brought down an entire network. So, when putting your monitoring and management strategy in place, be sure to eliminate blind spots – what you don’t see can hurt you down the line.  Therefore, visibility from code to bare metal is necessary.

eG Enterprise, our flagship product has been helping thousands of our customers “connect the dots” between IT services and the underlying infrastructure and application tiers.

Learn more about how eG Enterprise is helping our customers proactively monitor and manage their IT services by viewing our case studies.

Fundamental IT Monitoring Questions

  • Why does the organization believe its IT is sufficiently robust to allow it to meet its operational goals?
  • What is the evidence that belief is based on?
  • How has the evidence been validated?
  • Is there an actionable, predictive model of how the system as a whole stays up?

Read more in The Register: It’s not the velociraptor you can see that kills you »

Learn more about unified monitoring with eG Enterprise »

The post Performance Monitoring: Insurance for Your IT Infrastructure appeared first on eG Innovations.

Read the original blog entry...

More Stories By John Worthington

John Worthington is the Director of Product Marketing for eG Innovations, a global provider of unified performance monitoring and root-cause diagnosis solutions for virtual, physical and cloud IT infrastructures. He is an IT veteran with more than 30 years of executive experience in delivering positive user experiences through innovative practices in information technology such as ITSM and ITIL.

As CEO and Principal of MyServiceMonitor, LLC, he assisted clients in effectively adapting service lifecycle processes by leveraging eG Enterprise. He then went on to assignments with ThirdSky and VMware, utilizing industry certifications including ITIL Expert and DevOps.

John has more than a decade of experience helping customers transform IT operations to IT-as-a-Service operating models. He participates in industry forums, client and analyst briefings and provides thought leadership to eG Innovations, customers and partners.

Latest Stories
Having been in the web hosting industry since 2002, dhosting has gained a great deal of experience while working on a wide range of projects. This experience has enabled the company to develop our amazing new product, which they are now excited to present! Among dHosting's greatest achievements, they can include the development of their own hosting panel, the building of their fully redundant server system, and the creation of dhHosting's unique product, Dynamic Edge.
This session will provide an introduction to Cloud driven quality and transformation and highlight the key features that comprise it. A perspective on the cloud transformation lifecycle, transformation levers, and transformation framework will be shared. At Cognizant, we have developed a transformation strategy to enable the migration of business critical workloads to cloud environments. The strategy encompasses a set of transformation levers across the cloud transformation lifecycle to enhance ...
Your job is mostly boring. Many of the IT operations tasks you perform on a day-to-day basis are repetitive and dull. Utilizing automation can improve your work life, automating away the drudgery and embracing the passion for technology that got you started in the first place. In this presentation, I'll talk about what automation is, and how to approach implementing it in the context of IT Operations. Ned will discuss keys to success in the long term and include practical real-world examples. Ge...
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
So the dumpster is on fire. Again. The site's down. Your boss's face is an ever-deepening purple. And you begin debating whether you should join the #incident channel or call an ambulance to deal with his impending stroke. Yes, we know this is a developer's fault. There's plenty of time for blame later. Postmortems have a macabre name because they were once intended to be Viking-like funerals for someone's job. But we're civilized now. Sort of. So we call them post-incident reviews. Fires are ne...
Whenever a new technology hits the high points of hype, everyone starts talking about it like it will solve all their business problems. Blockchain is one of those technologies. According to Gartner's latest report on the hype cycle of emerging technologies, blockchain has just passed the peak of their hype cycle curve. If you read the news articles about it, one would think it has taken over the technology world. No disruptive technology is without its challenges and potential impediments t...
Hackers took three days to identify and exploit a known vulnerability in Equifax’s web applications. I will share new data that reveals why three days (at most) is the new normal for DevSecOps teams to move new business /security requirements from design into production. This session aims to enlighten DevOps teams, security and development professionals by sharing results from the 4th annual State of the Software Supply Chain Report -- a blend of public and proprietary data with expert researc...
CloudEXPO New York 2018, colocated with DevOpsSUMMIT and DXWorldEXPO New York 2018 will be held November 12-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI and Machine Learning to one location.
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
DXWorldEXPO LLC announced today that Nutanix has been named "Platinum Sponsor" of CloudEXPO | DevOpsSUMMIT | DXWorldEXPO New York, which will take place November 12-13, 2018 in New York City. Nutanix makes infrastructure invisible, elevating IT to focus on the applications and services that power their business. The Nutanix Enterprise Cloud Platform blends web-scale engineering and consumer-grade design to natively converge server, storage, virtualization and networking into a resilient, softwar...
The digital transformation is real! To adapt, IT professionals need to transform their own skillset to become more multi-dimensional by gaining both depth and breadth of a wide variety of knowledge and competencies. Historically, while IT has been built on a foundation of specialty (or "I" shaped) silos, the DevOps principle of "shifting left" is opening up opportunities for developers, operational staff, security and others to grow their skills portfolio, advance their careers and become "T"-sh...
Lori MacVittie is a subject matter expert on emerging technology responsible for outbound evangelism across F5's entire product suite. MacVittie has extensive development and technical architecture experience in both high-tech and enterprise organizations, in addition to network and systems administration expertise. Prior to joining F5, MacVittie was an award-winning technology editor at Network Computing Magazine where she evaluated and tested application-focused technologies including app secu...
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed...
ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of computational needs for many industries. Their solutions provide benefits across many environments, such as datacenter deployment, HPC, workstations, storage networks and standalone server installations. ICC has been in business for over 23 years and their phenomenal range of clients include multinational corporations, universities, and small busines...
This sixteen (16) hour course provides an introduction to DevOps, the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows will result in an improved ability to design, develop, deploy and operate software and services faster.