Welcome!

Blog Feed Post

The Intersection Between Digital Transformation and a Barbershop Quartet

Question: What does a barbershop quartet have to do with digital transformation?

In what has become a yearly ritual for the PagerDuty Product team, we attended the consistently wonderful Mind The Product conference in San Francisco this week. There were a few key and relevant themes specifically for IT Operations professionals that showed up throughout the day — below is a quick recap of the ones that stood out to me. 

Manage Effectively for Digital Transformation

One of the most validating points of the conference was from Janice Fraser, SVP of Bionic, related to the seemingly ever-increasing rate-of-change in our world — a fact that was also referenced earlier by Zenka. To paraphrase her overarching point: management by planning and prediction is great for tuning a machine, but hockey-stick growth (disruption) requires a profoundly different approach to management.

https://www.pagerduty.com/wp-content/uploads/2017/06/mind-the-product-30... 300w, https://www.pagerduty.com/wp-content/uploads/2017/06/mind-the-product.png 1600w" sizes="(max-width: 1024px) 100vw, 1024px" />

We see this same issue arise in DevOps transformations with so many of our customers — a lack of understanding of the necessity of cultural change results in missing out on the desired outcomes. The term “kaikaku” or “radical change,” came to mind as Janice outlined why so many large enterprises fail to properly equip their “innovation labs” or “startup culture” that are meant to drive that digital transformation.

I especially loved the point that she made about rewarding learning, not certainty. In a world where change is so rapid, this makes so much sense!

 

The Value of Empathy

Another point that bubbled up consistently was around empathy (also referenced earlier by Nate Walkingshaw) and creating an emotional or social connection with your users and different roles in your organization. Dave Wascha, CPO of PhotoBox, delivered an outstanding and wildly entertaining talk to “give advice to baby Dave [a young product manager]”:

 

Dave brought up some great examples of how product managers can’t just focus on business ROI: you need to create an emotional and social connection with your users. Beef jerky with dental floss provided? Yes, please!

Sing Like Nothing’s/Something’s Broken

Another shining example to Dave? The PagerDuty barbershop ringtones. In a fun twist, Dave Wascha reached out before the conference and suggested a BarberDuty live performance at Davies Symphony Hall. Given that we were already attending, it was a no-brainer!

 

As users of PagerDuty ourselves, this point really resonated because of the circumstances in which we have to engage our users: in the worst of times. Anything we can do to help those on-call to not feel so alone, to be part of a community, or just to laugh a little is a great reminder that technology problems will come and go, but people are the important part.

As a Product Manager who can be seen frequently attending or organizing DevOpsDays conferences, having a community of professionals to engage with is absolutely crucial for growth. Mind The Product really fills that gap for Product Managers. Kudos to the whole team (especially @bfgmartin) for a fantastic event!

https://www.pagerduty.com/wp-content/uploads/2017/06/dutonions-300x175.png 300w, https://www.pagerduty.com/wp-content/uploads/2017/06/dutonions.png 1600w" sizes="(max-width: 1024px) 100vw, 1024px" />

A special thanks to Muriel Gordon, Taavi Burns, and Irving Reid for their amazing vocal skills! And to Luke Albert & Peter Sobot, honorary BarberDutonians.

The post The Intersection Between Digital Transformation and a Barbershop Quartet appeared first on PagerDuty.

Read the original blog entry...

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

Latest Stories
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...