Blog Feed Post

The OnPage guide to why you need DevOps stakeholder management

DevOps stakeholder management

When a critical outage occurs, DevOps teams automatically know to contact the relevant programmers or ITOps or SecOps teams for help in resolving the problem and managing the incident. But what about everybody else? Don’t they matter, too? What about the marketing and sales and executive teams? Don’t they deserve to know?

The goal of this blog is to:

  • Investigate who should be apprised when a critical incident occurs
  • Look at how to alert DevOps and stakeholders and keep them apprised during an incident
  • What are stakeholder management best practices?

Who you should apprise during an incident?

DevOps philosophy holds that:

[D]evelopers, operations staff, and support people must work closely together on a regular basis. An implication is that they must see one other as important stakeholders and actively seek to work together.

To this end, there should be a process in place to inform the various stakeholders when an important incident occurs which impacts business continuity. Ideally, teams will have a predefined message that will be sent to the necessary teams so that they all learn about the message at the same time. Messages should also be customized according to the level of knowledge each group needs to have to manage the incident.

Teams to alert during a critical incident as part of improved stakeholder management:

  • Customer Support: When customers call in to ask when the service will be up and running again, customer support can help with temporary work arounds or advise when the service will be up and running again
  • Dev/Ops: During critical downtime, these are the first people to be alerted. Individual IT teams can decide what their workflow should be here. If it is a server issue, the Ops team will need notification. If there is an API call that is stalling, it might be the Dev team that needs to get to work.
  • Management Team/ Executives: Usually, these individuals only want and need a high level update at this point. They might want further details later though. Management wants to know that there is an issue and that relevant teams have been notified.
  • Marketing: Marketing needs to know about the incident so they can post relevant information to the website and indicate when a resolution is expected.
  • Sales: Similar to marketing, sales needs to be aware of the issue so if major external customers call, they can be aware of the issue and keep customers up to date.

How to alert individuals

How you alert individuals to important technical outages is as important as who you alert. In the previous section we discussed who to alert. In this section, we will discuss how to alert the necessary individuals in your group. Ideally, you need to have a way of alerting individuals that is persistent, gets the important information across and escalates if a given individual is not available.

Teams need an IT alerting tool that provides persistent and consistent alerting.  Ideally, the alerting platform will have the following characteristics:

  • Ability to integrate into ticketing tools
  • An on-call scheduler
  • An alert escalation policy
  • Alerting redundancy so important teams are alerted on smartphones, email and SMS

DevOps stakeholder management best practices

Best practices for stakeholder management require teams to think about incident management long before the critical incident occurs. This thinking begins with a plan and answers the questions of who needs to be alerted and how should they be alerted.

Furthermore, best practices take into account:

You need to make sure you include these components in your plan.


Stakeholder management enables teams to not only think about problems before they happen but also to ensure that during an incident, necessary individuals are apprised of critical incidents. By enabling this critical workflow to occur, teams are able to better understand not only various groups in the company work but also experience a sense of camaraderie and cohesion.

Interested to learn more DevOps stakeholder best practices? Download our whitepaper Stakeholder Management for IT Teams

The post The OnPage guide to why you need DevOps stakeholder management appeared first on OnPage.

Read the original blog entry...

More Stories By OnPage Blog

OnPage is a disruptive technology and application that leverages today's technology and smartphone capabilities for priority mobile messaging. With a top notch history of ensuring uninterrupted communication for businesses and critical response organizations, OnPage is once again poised to pioneer new mobile communications methodology for business and organizational use.

Latest Stories
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Codigm is based on the cloud and we are here to explore marketing opportunities in America. Our mission is to make an ecosystem of the SW environment that anyone can understand, learn, teach, and develop the SW on the cloud," explained Sung Tae Ryu, CEO of Codigm, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
High-velocity engineering teams are applying not only continuous delivery processes, but also lessons in experimentation from established leaders like Amazon, Netflix, and Facebook. These companies have made experimentation a foundation for their release processes, allowing them to try out major feature releases and redesigns within smaller groups before making them broadly available. In his session at 21st Cloud Expo, Brian Lucas, Senior Staff Engineer at Optimizely, discussed how by using ne...
"CA has been doing a lot of things in the area of DevOps. Now we have a complete set of tool sets in order to enable customers to go all the way from planning to development to testing down to release into the operations," explained Aruna Ravichandran, Vice President of Global Marketing and Strategy at CA Technologies, in this SYS-CON.tv interview at DevOps Summit at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
Enterprises are moving to the cloud faster than most of us in security expected. CIOs are going from 0 to 100 in cloud adoption and leaving security teams in the dust. Once cloud is part of an enterprise stack, it’s unclear who has responsibility for the protection of applications, services, and data. When cloud breaches occur, whether active compromise or a publicly accessible database, the blame must fall on both service providers and users. In his session at 21st Cloud Expo, Ben Johnson, C...
"Infoblox does DNS, DHCP and IP address management for not only enterprise networks but cloud networks as well. Customers are looking for a single platform that can extend not only in their private enterprise environment but private cloud, public cloud, tracking all the IP space and everything that is going on in that environment," explained Steve Salo, Principal Systems Engineer at Infoblox, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventio...
Data scientists must access high-performance computing resources across a wide-area network. To achieve cloud-based HPC visualization, researchers must transfer datasets and visualization results efficiently. HPC clusters now compute GPU-accelerated visualization in the cloud cluster. To efficiently display results remotely, a high-performance, low-latency protocol transfers the display from the cluster to a remote desktop. Further, tools to easily mount remote datasets and efficiently transfer...
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Agile has finally jumped the technology shark, expanding outside the software world. Enterprises are now increasingly adopting Agile practices across their organizations in order to successfully navigate the disruptive waters that threaten to drown them. In our quest for establishing change as a core competency in our organizations, this business-centric notion of Agile is an essential component of Agile Digital Transformation. In the years since the publication of the Agile Manifesto, the conn...