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Atlassian Connect(-ing) DevOps Tools JIRA, xMatters and Dynatrace

Atlassian Connect brings together developers from around the world to build better connected tools in the Atlassian Ecosystem. Last week’s Atlassian Connect Week in Austin, Texas was Dynatrace’s first attendance of this 5 day Hackathon-style event. While we came prepared to build new and tighter integrations between Dynatrace, JIRA Cloud, JIRA Service Desk and HipChat we left this event with additional integrations we built with our friends from xMatters.

On the final day each team had 3 minutes to demo the integrations they built during that week. We, Dynatrace and xMatters, decided to pair up and demo our end-to-end problem resolution DevOps use case. From a high-level perspective – this is what we built:

End-to-end problem resolution DevOps workflow: Dynatrace via xMatters to JIRA and back

Even though the “Conference Wi-Fi Demo Gods” weren’t always on our side, we managed to demo our end-to-end integration as planned. When detecting a problem, Dynatrace notifies xMatters On-Call notification service. xMatters then gives the On-Call personal the option to create a JIRA ticket linked to the Dynatrace Problem. The Dynatrace JIRA Add-On pulls in live problem root cause information to enrich the JIRA ticket problem details. This fully integrated process shortens MTTR (Mean Time To Repair) as it gives every DevOps team member the right information in their respective tool.

Until Atlassian publishes the official demo recording, see what we built in the following video (or watch it on the Dynatrace YouTube channel):

If you want to test drive our plugins simply follow the instructions on our GitHub pages: Dynatrace JIRA AddOn, Dynatrace HipChat Add-On and xMatters Dynatrace Integration.

Sharing is caring: How we leverage the Atlassian Connect Platform

We received a lot of help from the on-site Atlassian product team. While helping with technical questions they also shared their thoughts on additional use cases we havent thought about yet.

In order to give back to the community, I thought to write up our lessons learned while building our integration. Hope you follow our lead and help us grow the Atlassian ecosystem.

Thanks to Atlassian, xMatters and all other attendees for Connect Week

On a personal note, this week provided one of the steepest technical learning curves for me in a while. Special thanks to my colleague Daniel Dyla whom I partnered up with this week. While he implemented most of the integration I got to learn a ton from him during our doing pair programming sessions. I am grateful that he was so patient with me

Read the original blog entry...

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