Welcome!

Related Topics: @DevOpsSummit, Machine Learning , @CloudExpo, FinTech Journal

@DevOpsSummit: Blog Feed Post

FinTech’s Performance and User Experience | @DevOpsSummit #Agile #FinTech #WebPerf

Financial service providers have to take performance as seriously as their counterparts in the ecommerce or media industries

FinTech's Performance and User Experience
By Craig Lowell

In Michael Lewis’s 2013 best-seller Flash Boys, in which he takes a deep dive into the world of high-speed trading, he reveals how certain financial insiders had managed to game the system by reducing latency as much as possible in order to get an advantage over their competitors. Lewis showed how a fiberoptic connection that is just a millisecond or two faster than someone else’s can allow automated trading software to conduct transactions at the lowest possible prices. For the user (or machine) that had just the tiniest increase in latency, a stock price would appear on screen, but by the time the command to purchase it was received, the offering would no longer be available.

While high-speed trading represents an extreme case, and that level of optimization isn’t quite as big of a deal for the vast majority of market transactions, it underscores the challenge faced by all DevOps professionals in the financial services industry. Consumers across industries already have very little tolerance for poor performance, but their patience becomes even thinner when opportunities for financial gain are at stake. A few milliseconds usually won’t make much of a difference, but once the performance threshold is breached and customers’ portfolios are being negatively impacted, the backlash is going to be severe.

Therefore, it goes without saying that financial service providers have to take performance just as seriously – if not more so – as their counterparts in the ecommerce or media industries. This includes everyday omnichannel banking services such as transferring funds or checking balances, but is even more imperative for online trading vendors, who must also factor in the ever-changing nature of the worldwide markets.

Such is the case for GAIN Capital, a financial services firm which runs a public trading platform on web infrastructure around the world that allows users to buy and sell stocks across different international markets. Because GAIN Capital operates as a SaaS provider connecting consumers to the financial markets, they cannot afford to be a performance bottleneck. And due to their emphasis on markets where digital experience monitoring can be difficult, such as China and Singapore, GAIN has an even greater challenge to deliver an optimized digital experience to their customers.

The complex nature of GAIN’s trading platform requires streaming HTTP service and their rest API to deliver real-time stock prices and updates, which means that they must run constant synthetic tests of those components through complex scripting scenarios, as well as detect and resolve any problems that arise in a matter of minutes.

GAIN Capital must also be able to collect this data from remote geographies in order to best emulate the kind of user experience that an end user would have when trying to conduct business on the financial markets in China, Singapore, the U.S., or anywhere else around the world. That means having optimized connections to both the market data, as well as the end users who are accessing GAIN’s trading platform, and being able to detect performance issues on either their own internal servers, or on the infrastructure components within their architecture, such as DNS and CDN providers in those given regions. After all, consumers don’t care if a problem lies with one of GAIN Capital’s servers or with a third-party vendor; they just want to be able to conduct their transactions in a timely manner.

At the end of the day, financial service providers have a lot on their plate considering that they must provide the best possible digital experiences across many different locations, while also dealing with the limits imposed on them by the requisite security measures that must accompany any connections in which consumers’ private and sensitive data is being transmitted. Failure to do so will impact not only their own revenue streams, but those of their customers’ as well – and by extension, their own brand and reputation.

The post FinTech’s Performance and User Experience appeared first on Catchpoint's Blog - Web Performance Monitoring.

Read the original blog entry...

More Stories By Mehdi Daoudi

Catchpoint radically transforms the way businesses manage, monitor, and test the performance of online applications. Truly understand and improve user experience with clear visibility into complex, distributed online systems.

Founded in 2008 by four DoubleClick / Google executives with a passion for speed, reliability and overall better online experiences, Catchpoint has now become the most innovative provider of web performance testing and monitoring solutions. We are a team with expertise in designing, building, operating, scaling and monitoring highly transactional Internet services used by thousands of companies and impacting the experience of millions of users. Catchpoint is funded by top-tier venture capital firm, Battery Ventures, which has invested in category leaders such as Akamai, Omniture (Adobe Systems), Optimizely, Tealium, BazaarVoice, Marketo and many more.

Latest Stories
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
DXWorldEXPO LLC announced today that Telecom Reseller has been named "Media Sponsor" of CloudEXPO | DXWorldEXPO 2018 New York, which will take place on November 11-13, 2018 in New York City, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
Enterprises are striving to become digital businesses for differentiated innovation and customer-centricity. Traditionally, they focused on digitizing processes and paper workflow. To be a disruptor and compete against new players, they need to gain insight into business data and innovate at scale. Cloud and cognitive technologies can help them leverage hidden data in SAP/ERP systems to fuel their businesses to accelerate digital transformation success.
When building large, cloud-based applications that operate at a high scale, it's important to maintain a high availability and resilience to failures. In order to do that, you must be tolerant of failures, even in light of failures in other areas of your application. "Fly two mistakes high" is an old adage in the radio control airplane hobby. It means, fly high enough so that if you make a mistake, you can continue flying with room to still make mistakes. In his session at 18th Cloud Expo, Le...
Machine learning provides predictive models which a business can apply in countless ways to better understand its customers and operations. Since machine learning was first developed with flat, tabular data in mind, it is still not widely understood: when does it make sense to use graph databases and machine learning in combination? This talk tackles the question from two ends: classifying predictive analytics methods and assessing graph database attributes. It also examines the ongoing lifecycl...
Transformation Abstract Encryption and privacy in the cloud is a daunting yet essential task for both security practitioners and application developers, especially as applications continue moving to the cloud at an exponential rate. What are some best practices and processes for enterprises to follow that balance both security and ease of use requirements? What technologies are available to empower enterprises with code, data and key protection from cloud providers, system administrators, inside...
Daniel Jones is CTO of EngineerBetter, helping enterprises deliver value faster. Previously he was an IT consultant, indie video games developer, head of web development in the finance sector, and an award-winning martial artist. Continuous Delivery makes it possible to exploit findings of cognitive psychology and neuroscience to increase the productivity and happiness of our teams.
Consumer-driven contracts are an essential part of a mature microservice testing portfolio enabling independent service deployments. In this presentation we'll provide an overview of the tools, patterns and pain points we've seen when implementing contract testing in large development organizations.
To Really Work for Enterprises, MultiCloud Adoption Requires Far Better and Inclusive Cloud Monitoring and Cost Management … But How? Overwhelmingly, even as enterprises have adopted cloud computing and are expanding to multi-cloud computing, IT leaders remain concerned about how to monitor, manage and control costs across hybrid and multi-cloud deployments. It’s clear that traditional IT monitoring and management approaches, designed after all for on-premises data centers, are falling short in ...
The deluge of IoT sensor data collected from connected devices and the powerful AI required to make that data actionable are giving rise to a hybrid ecosystem in which cloud, on-prem and edge processes become interweaved. Attendees will learn how emerging composable infrastructure solutions deliver the adaptive architecture needed to manage this new data reality. Machine learning algorithms can better anticipate data storms and automate resources to support surges, including fully scalable GPU-c...
Adding public cloud resources to an existing application can be a daunting process. The tools that you currently use to manage the software and hardware outside the cloud aren’t always the best tools to efficiently grow into the cloud. All of the major configuration management tools have cloud orchestration plugins that can be leveraged, but there are also cloud-native tools that can dramatically improve the efficiency of managing your application lifecycle. In his session at 18th Cloud Expo, ...
When applications are hosted on servers, they produce immense quantities of logging data. Quality engineers should verify that apps are producing log data that is existent, correct, consumable, and complete. Otherwise, apps in production are not easily monitored, have issues that are difficult to detect, and cannot be corrected quickly. Tom Chavez presents the four steps that quality engineers should include in every test plan for apps that produce log output or other machine data. Learn the ste...
Using new techniques of information modeling, indexing, and processing, new cloud-based systems can support cloud-based workloads previously not possible for high-throughput insurance, banking, and case-based applications. In his session at 18th Cloud Expo, John Newton, CTO, Founder and Chairman of Alfresco, described how to scale cloud-based content management repositories to store, manage, and retrieve billions of documents and related information with fast and linear scalability. He addresse...
A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to great conferences, helping you discover new conferences and increase your return on investment.
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.