Welcome!

Blog Feed Post

Top Chatbot Apps: Winning Strategies and Lessons to Learn

top-chatbot-apps-article-on-eastern-peak-blog

Remember your last chat with a customer support representative? Here’s a tricky question: are you 100% sure you were talking to a human? With the recent advances in artificial intelligence and the growing adoption of chatbots, you might never really know.

Living in the age of bots

As Gartner predicted a couple of years ago, by 2017 nearly 1/3 of all customer service interactions will require a human intermediary. This means that the rest of the interactions will be completely automated. While it might be too early to tell if the prediction was true, one thing is clear: chatbots are already transforming the way we communicate, travel, shop, and even manage our money.

smiling-man-with-tablet-searches-for-chatbot-apps

As investments in chatbot startups continue to skyrocket, the market will become increasingly saturated with new products. From numerous chatbot builder solutions to the recently launched Chatbase (an analytics platform by Google), new tools fuel the development of more human-like, more efficient, and, most importantly, more valuable chatbots.

To learn more about chatbots, major adoption trends, and popular use cases, read our previous article on the subject – Chatbot apps: The future of customer service.

And the prize for the best chatbot goes to…

With over 100,000 monthly active bots on Facebook Messenger alone, there is probably no easy way to tell which one of them can be named “best chatbot.” Yet, there are definitely some outstanding examples of AI apps and bots. Each of them has a unique selling point and, most importantly, provides value to its users. So, ladies and gentlemen, without further ado, here is our selection of the top chatbot apps.

1. The most advanced AI – Mitsuku

Mitsuku is a chatterbot app created by Steve Worswick. Claiming to be an 18 year old female, it is considered, at least at this point, to be the most human-like AI. To further strengthen this claim, the Loebner Prize has been awarded to Mitsuku twice already, in 2013 and 2016.

mitsuku-girl-chatbot-app

The chatbot is available as a flash game online, and also can be accessed via Kik messenger. All in all, Mitsuku is not the most useful chatbot. Its main purpose is to keep up the conversation with you. However, the way it works is quite impressive. It can actually understand the language you are using and sense your mood, answer your questions, and do so in the most human-like manner (well in the most 18-year-old-human-like manner).

One of the reasons it is so good, unlike Microsoft’s Tay, is that it cannot be corrupted with false statements because Mitsuku uses supervised machine learning. This means, as soon as the chatbot learns something new, the data is sent to a human manager for verification. Only verified data can be further incorporated and used by the app.

A tip from the pros Keep track of all customer interactions with your chatbot to be able to identify and fix issues as soon as they arise. Always have a backup plan and be ready to step in if needed.

2. The most fun to use – Poncho

chatbot-app-poncho-website-screen

Poncho is a weather bot that sends out daily forecasts and alerts. It is currently available as a standalone app for iOS and Android, but also can be accessed via the most popular chat apps, such as Facebook Messenger, Viber, Kik, and Slack.

poncho-ios-chatbot-app-screenponcho-ios-chatbot-app-dialogue-screen

It has very strong AI and can easily understand and respond to questions like, “Will I need an umbrella today?” It is also very fun and engaging: poncho has a vibrant personality and a great sense of humor. It also uses stickers, GIFs, and offers different challenges and games to keep the users engaged.

A tip from the pros Make sure to give your bot a personality: focus on copy style, voice, and language. Use humor and engaging micro-moments to retain your audience.

3. The most useful chatbot – x.ai

Amy (x.ai) is a personal assistant that helps you schedule meetings. Unlike other chatbots, it is neither a standalone app nor a chat-based add-on. To request its assistance, all you need to do is CC it in your email. Knowing your schedule, location, and preferences, Amy will suggest a perfect time for a meeting. As soon as the time and location are approved by the other participant, both of you will get an automated invitation to the meeting.

xai-chatbot-app-how-it-works

The main ingredient for its success is that Amy does only one thing, but does it really well, both in terms of experience and in outcomes. The way the software development company positions its product speaks for itself: they are claiming to build “invisible software.”

A tip from the pros Limit the number of tasks your bot can solve but make sure it does it perfectly. Focus on quality, not quantity.

4. Best travel chatbot – Hello Hipmunk

hipmunk-chatbot-app-website-screen

Hello Hipmunk is a helpful personal travel assistant. Just like its parent company, this chatbot helps you book flights and hotels for your trips. In addition to being available on Messenger, Skype, and Slack, it integrates with your email and calendar for a better experience. Similar to Amy in the above example, Hello Hipmunk can be added to your email thread for collaborative travel planning.

hipmunk-ios-chatbot-app-screenhipmunk-ios-chatbot-app-how-it-works

The key to success with Hello Hipmunk is that it probably targets a really painful process – travel booking. As a result, the users save time and money, plus they get to enjoy planning their travels stress-free. Useful integrations with calendars and emails make the process even easier.

A tip from the pros Create your chatbot with a purpose, help your users solve the most burning issues in an easy and convenient way. After all, that’s what chatbots are all about.

5. Best eCommerce chatbot – Mona

Personal shopper assistant apps such as Mona have become a growing trend in the eCommerce market. Built by former Amazon.com employees, this AI app can handle the complete shopping process for you. It is capable of searching over 100 websites for products that meet the user’s requirements, from the item types, styles, prices, sizes, and colors, to purchase and delivery. Moreover, Mona has advanced personalization capabilities and learns about individual preferences as the user shops with the app.

Provided as a standalone app, the chatbot is extremely useful and offers a number of additional benefits, such as easy checkout with ApplePay, free shipping, daily deals, and great customer service.

A tip from the pros Invest in personalized, tailored experiences to build loyalty within your user base and improve the efficiency of your service.

6. Best finance chatbot – Penny

penny-personal-finance-chatbot-app-website-screen

Penny is a smart personal finance coach. It allows you to manage your income and expenditures by linking your accounts (including Venmo and PayPal) and credit cards. The app provides valuable insights into your spending habits, and creates tailored forecasts using your account history. You can also use it to set up notifications about upcoming events, such as bill payments.

penny-ios-chatbot-app-screenpenny-chatbot-app-screen-example

Penny is backed by Y-Combinator and comes as a standalone app for iOS and Android. The main selling point of the app, as compared to its rivals such as Mint, is that it is extremely easy and fun to use. Penny is lightweight, user-friendly, and an extremely powerful financial management tool.

A tip from the pros Know your competitors and strive to outperform them in a way that best appeals to your target audience.

7. Best healthcare chatbot – Melody by Baidu

The Chinese search engine giant has launched the Melody bot to augment its existing Baidu Doctor app, available for iOS and Android. The core product is an on-demand app, connecting users with local doctors, allowing them to book appointments, and ask questions. Accordingly, the main purpose of the new chatbot is to speed up this process.

Using a simple conversational interface, Melody collects all necessary information about the patient and symptoms prior to forwarding the request to the doctor. The chatbot can also suggest possible diagnoses to help the patient decide if he/she needs to see a doctor or not. Thus, the chatbot streamlines routine tasks and improves the overall efficiency of the service.

A tip from the pros Use the chatbot to complement your core product and automate routine tasks for a better performance and user experience.

8. Honorable mention – Luka

Last but not the least, Luka is an AI-powered messenger app that connects people and chatbots on one platform. Provided as an iOS app, Luka takes chatbot crazy to a new level.

Instead of connecting the users to only one chatbot, it offers a variety of smart bots that can perform different tasks. Initially launched as a Yelp competitor, Luka provides tailored suggestions for local restaurants, recommended dishes, and helpes with reservations. Yet, the product scored $4.42 million in funding and has pivoted to become an all-in-one bot platform.

A tip from the pros Stay agile and don’t be afraid to pivot if you see the potential in a new niche market.

Final Word

In a world that is becoming increasingly more digitized, using AI-powered assistants has become a norm. As businesses strive to keep up with growing customer demands, investing in chatbot development will soon be a must.

The examples of AI apps and chatbots that we have pointed out in this article provide valuable insights into this young but extremely promising market. By learning from the best, you will be able to increase your own chances for success. That is of course if you decide to build a chatbot app for your business. Thus, consider the success stories listed above and use their strategies to find your own way to the top.

If you are ready to dive into chatbot app development, contact us now!

battle-robot

Read also:

The post Top Chatbot Apps: Winning Strategies and Lessons to Learn appeared first on Eastern Peak.

Read the original blog entry...

More Stories By Valeriia Timokhina

Valeriia Timokhina is a blog editor and IT manager at Eastern Peak, a top-ranked custom software development company.

Latest Stories
SYS-CON Events announced today that N3N will exhibit at SYS-CON's @ThingsExpo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. N3N’s solutions increase the effectiveness of operations and control centers, increase the value of IoT investments, and facilitate real-time operational decision making. N3N enables operations teams with a four dimensional digital “big board” that consolidates real-time live video feeds alongside IoT sensor data a...
Mobile device usage has increased exponentially during the past several years, as consumers rely on handhelds for everything from news and weather to banking and purchases. What can we expect in the next few years? The way in which we interact with our devices will fundamentally change, as businesses leverage Artificial Intelligence. We already see this taking shape as businesses leverage AI for cost savings and customer responsiveness. This trend will continue, as AI is used for more sophistica...
Today most companies are adopting or evaluating container technology - Docker in particular - to speed up application deployment, drive down cost, ease management and make application delivery more flexible overall. As with most new architectures, this dream takes significant work to become a reality. Even when you do get your application componentized enough and packaged properly, there are still challenges for DevOps teams to making the shift to continuous delivery and achieving that reducti...
Real IoT production deployments running at scale are collecting sensor data from hundreds / thousands / millions of devices. The goal is to take business-critical actions on the real-time data and find insights from stored datasets. In his session at @ThingsExpo, John Walicki, Watson IoT Developer Advocate at IBM Cloud, will provide a fast-paced developer journey that follows the IoT sensor data from generation, to edge gateway, to edge analytics, to encryption, to the IBM Bluemix cloud, to Wa...
What is the best strategy for selecting the right offshore company for your business? In his session at 21st Cloud Expo, Alan Winters, U.S. Head of Business Development at MobiDev, will discuss the things to look for - positive and negative - in evaluating your options. He will also discuss how to maximize productivity with your offshore developers. Before you start your search, clearly understand your business needs and how that impacts software choices.
Enterprises are moving to the cloud faster than most of us in security expected. CIOs are going from 0 to 100 in cloud adoption and leaving security teams in the dust. Once cloud is part of an enterprise stack, it’s unclear who has responsibility for the protection of applications, services, and data. When cloud breaches occur, whether active compromise or a publicly accessible database, the blame must fall on both service providers and users. In his session at 21st Cloud Expo, Ben Johnson, C...
Most of the time there is a lot of work involved to move to the cloud, and most of that isn't really related to AWS or Azure or Google Cloud. Before we talk about public cloud vendors and DevOps tools, there are usually several technical and non-technical challenges that are connected to it and that every company needs to solve to move to the cloud. In his session at 21st Cloud Expo, Stefano Bellasio, CEO and founder of Cloud Academy Inc., will discuss what the tools, disciplines, and cultural...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that Fusic will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Fusic Co. provides mocks as virtual IoT devices. You can customize mocks, and get any amount of data at any time in your test. For more information, visit https://fusic.co.jp/english/.
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
With the rise of DevOps, containers are at the brink of becoming a pervasive technology in Enterprise IT to accelerate application delivery for the business. When it comes to adopting containers in the enterprise, security is the highest adoption barrier. Is your organization ready to address the security risks with containers for your DevOps environment? In his session at @DevOpsSummit at 21st Cloud Expo, Chris Van Tuin, Chief Technologist, NA West at Red Hat, will discuss: The top security r...
SYS-CON Events announced today that Enroute Lab will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Enroute Lab is an industrial design, research and development company of unmanned robotic vehicle system. For more information, please visit http://elab.co.jp/.
SYS-CON Events announced today that MIRAI Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. MIRAI Inc. are IT consultants from the public sector whose mission is to solve social issues by technology and innovation and to create a meaningful future for people.
IBM helps FinTechs and financial services companies build and monetize cognitive-enabled financial services apps quickly and at scale. Hosted on IBM Bluemix, IBM’s platform builds in customer insights, regulatory compliance analytics and security to help reduce development time and testing. In his session at 21st Cloud Expo, Lennart Frantzell, a Developer Advocate with IBM, will discuss how these tools simplify the time-consuming tasks of selection, mapping and data integration, allowing devel...
SYS-CON Events announced today that Mobile Create USA will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Mobile Create USA Inc. is an MVNO-based business model that uses portable communication devices and cellular-based infrastructure in the development, sales, operation and mobile communications systems incorporating GPS capabi...