Welcome!

Blog Feed Post

SaaS: The New MSP Paradigm

SaaS for MSPs

SaaS for MSPs

SaaS for MSPs? Oftentimes, SaaS and MSPs are presented as competing solutions. Should an end user adopt a solution where they implement and manage multiple cloud-based softwares on their own? Should the company hire an MSP to manage their multiple SaaS deployments to maintain updates and integrations? In reality though, SaaS management should not be considered separately from managed services but rather as a component of the MSP’s arsenal.  SaaS should instead be considered as integral to managed services.

The reason for this thinking is that end users like SMBs (small and medium sized businesses) quickly bring on SaaS packages to their place of employment. In fact, according to 2016 statistics, the average organization uses about 13 cloud-based applications. Furthermore, Gartner predicts by the end of 2020, 80 percent of companies will no longer buy software licenses but rather will buy software subscriptions. Without a central organizing principle, these numerous software packages can quickly outpace the security and management capabilities of the company

This blog will examine how MSPs can promote themselves in a SaaS based world and what attributes they should highlight.

Software updates and security patches

MSPs need to step up to the plate when it comes to security as they will not maintain a competitive advantage if they do not. In fact, security is probably the greatest area in which MSPs can provide value to their client.  The paradigm that MSPs must overcome though is businesses believing that they can manage SaaS security on their own and that security is only for their endpoints.

MSPs are in the unique position to ensure that updates are downloaded and that important patches are included. What MSPs and cloud customers need are benchmarks to ensure that responsibility is shared and that there are clear marks for which part of the security pie each is responsible for. The fact that cloud workloads now exist in constant flux—exacerbated by virtualization and containers—makes it even more critical

Password management

The importance of password management in a SaaS setting is heightened by the constant flux of employees in any organization. One can easily imagine a situation where an employee downloads a SaaS application, leaves the company and maintains access to the application. The now ex-employee has the ability to compromise the application and data on the application.

As more devices – all of which will have passwords – get connected, managing their passwords and access proactively will allow your business to prosper.

Montioring

MSPs who offer advanced monitoring services and can take on the risk of providing availability (up-time)-based SLAs are in a great position to help (SMBs).

Traditionally, SMB have had expectations about the performance of their on-premise infrastructures. However, with the adoption of many SaaS platforms, SMBs must now figure out how to maintain a cloud infrastructure. This set-up is a great place for MSPs to help.

Firstly, they have the skilled resources that can quickly support the virtualization growth plans of SMBs and to help them optimize their server farm installations. Secondly, they have tools which enable them to track, monitor and manage critical application service levels across the entire infrastructure, including being able to keep track of applications as they migrate dynamically between different virtual machines and different servers. Thirdly, they can provide detailed reporting and analyses to aid discussions about the infrastructure investments needed to maintain SLAs and to inform business/IT decision making.

By helping the IT departments of mid-sized companies meet their SLA mandates, MSPs can help free in-house IT staff to better respond to business requests, can bolster the reputation of IT within their own organizations, and can help provide the detailed intelligence needed for IT to add strong value in conversations regarding business innovation.

Critical alerting

One major area where MSPs can offer value to the SaaS paradigm adopted by so many of their customers is in the arena of critical alerting.  Critical alerting is clearly an area that SMBs need to offload to MSPs. IF an issue occurs, the SMB wants make sure that the MSP is quickly and persistently alerted. Additionally, SMBs want to ensure that one who is well conversed in their IT structure and SaaS layout is able to unknot any mess that has arisen.

The SaaS model is ideal for critical alerting as it enables a virtual model where the MSP can be alerted anywhere at any time. This model of delivery also ensures a value stream to the MSP as they are able to receive alerts no matter where they are located and don’t need to be tied to a computer.

Conclusion

For MSPs, whose job is to make their clients’ lives easier, focusing on a SaaS paradigm provides a unique opportunity for growing their business.

To learn more about SaaS for MSPs and ways to profit from implementations, download our whitepaper.

 

 

The post SaaS: The New MSP Paradigm appeared first on OnPage.

Read the original blog entry...

More Stories By OnPage Blog

OnPage is a disruptive technology and application that leverages today's technology and smartphone capabilities for priority mobile messaging. With a top notch history of ensuring uninterrupted communication for businesses and critical response organizations, OnPage is once again poised to pioneer new mobile communications methodology for business and organizational use.

Latest Stories
SYS-CON Events announced today that Daiya Industry will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Daiya Industry specializes in orthotic support systems and assistive devices with pneumatic artificial muscles in order to contribute to an extended healthy life expectancy. For more information, please visit https://www.daiyak...
SYS-CON Events announced today that Nihon Micron will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Nihon Micron Co., Ltd. strives for technological innovation to establish high-density, high-precision processing technology for providing printed circuit board and metal mount RFID tags used for communication devices. For more inf...
SYS-CON Events announced today that Massive Networks, that helps your business operate seamlessly with fast, reliable, and secure internet and network solutions, has been named "Exhibitor" of SYS-CON's 21st International Cloud Expo ®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. As a premier telecommunications provider, Massive Networks is headquartered out of Louisville, Colorado. With years of experience under their belt, their team of...
SYS-CON Events announced today that Suzuki Inc. will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Suzuki Inc. is a semiconductor-related business, including sales of consuming parts, parts repair, and maintenance for semiconductor manufacturing machines, etc. It is also a health care business providing experimental research for...
"Our strategy is to focus on the hyperscale providers - AWS, Azure, and Google. Over the last year we saw that a lot of developers need to learn how to do their job in the cloud and we see this DevOps movement that we are catering to with our content," stated Alessandro Fasan, Head of Global Sales at Cloud Academy, in this SYS-CON.tv interview at 20th Cloud Expo, held June 6-8, 2017, at the Javits Center in New York City, NY.
Enterprises are moving to the cloud faster than most of us in security expected. CIOs are going from 0 to 100 in cloud adoption and leaving security teams in the dust. Once cloud is part of an enterprise stack, it’s unclear who has responsibility for the protection of applications, services, and data. When cloud breaches occur, whether active compromise or a publicly accessible database, the blame must fall on both service providers and users. In his session at 21st Cloud Expo, Ben Johnson, C...
21st International Cloud Expo, taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Me...
Many organizations adopt DevOps to reduce cycle times and deliver software faster; some take on DevOps to drive higher quality and better end-user experience; others look to DevOps for a clearer line-of-sight to customers to drive better business impacts. In truth, these three foundations go together. In this power panel at @DevOpsSummit 21st Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, industry experts will discuss how leading organizations build application success from all...
SYS-CON Events announced today that mruby Forum will exhibit at the Japan External Trade Organization (JETRO) Pavilion at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. mruby is the lightweight implementation of the Ruby language. We introduce mruby and the mruby IoT framework that enhances development productivity. For more information, visit http://forum.mruby.org/.
Cloud-based disaster recovery is critical to any production environment and is a high priority for many enterprise organizations today. Nearly 40% of organizations have had to execute their BCDR plan due to a service disruption in the past two years. Zerto on IBM Cloud offer VMware and Microsoft customers simple, automated recovery of on-premise VMware and Microsoft workloads to IBM Cloud data centers.
Why Federal cloud? What is in Federal Clouds and integrations? This session will identify the process and the FedRAMP initiative. But is it sufficient? What is the remedy for keeping abreast of cutting-edge technology? In his session at 21st Cloud Expo, Rasananda Behera will examine the proposed solutions: Private or public or hybrid cloud Responsible governing bodies How can we accomplish?
Today traditional IT approaches leverage well-architected compute/networking domains to control what applications can access what data, and how. DevOps includes rapid application development/deployment leveraging concepts like containerization, third-party sourced applications and databases. Such applications need access to production data for its test and iteration cycles. Data Security? That sounds like a roadblock to DevOps vs. protecting the crown jewels to those in IT.
SYS-CON Events announced today that Cedexis will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cedexis is the leader in data-driven enterprise global traffic management. Whether optimizing traffic through datacenters, clouds, CDNs, or any combination, Cedexis solutions drive quality and cost-effectiveness.
Elon Musk is among the notable industry figures who worries about the power of AI to destroy rather than help society. Mark Zuckerberg, on the other hand, embraces all that is going on. AI is most powerful when deployed across the vast networks being built for Internets of Things in the manufacturing, transportation and logistics, retail, healthcare, government and other sectors. Is AI transforming IoT for the good or the bad? Do we need to worry about its potential destructive power? Or will we...
SYS-CON Events announced today that B2Cloud will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. B2Cloud specializes in IoT devices for preventive and predictive maintenance in any kind of equipment retrieving data like Energy consumption, working time, temperature, humidity, pressure, etc.