9 Ways Help Desk Software Can Automate Your Business

Help desk software is an incredible tool for businesses looking to automate, save money, and improve customer service experience

When you're working with clients or customers on a regular basis, great customer service is crucial. However, as your business grows, it becomes harder to meet the needs of your clients. That's where help desk software comes in. It's a great way to automate your business, leading to more satisfied customers and higher productivity.

Help desk software is an incredible tool for businesses looking to automate, save money, and improve the customer service experience. Help desk software assists customer service representatives with customer grievances. It typically includes ticket management, automation tools, and reporting and analysis diagrams. These tools work together to provide a host of automation benefits to companies, including the following:

1. Improve the Customer Experience

Because help desk software saves organizations time, it's automatically good for customers. It lays the ground work for more professional support systems including better ticketing management, faster issue resolution, more accurate service, and detail-oriented support experiences.

2. Provide Instant Information Storage

All the information surrounding a customer and their support issue will be easy to find when you need it. You'll have information about the customer as soon as they call. It streamlines the process and makes customers feel more valued.

Additionally, it can offer a multitude of resources including helpful articles, contact numbers, related issues, and other content that can help representatives provide resolution.

3. Achieve Greater Data Analysis

The analytics and reporting capabilities are built right into the system, giving companies valuable insights into the effectiveness of their customer support interactions. The information can show discrepancies in the service or support, pointers for employee training, and other key insights that help companies improve.

4. Expect Higher Employee Performance

Employees are held to a higher standard when you can define areas of improvement based on the provided analytics. They'll know their actions are being analyzed and reported, which encourages them to provide a higher standard of service to every customer.

Additionally, help desk software can lead to higher productivity in your staff. It promotes task, project, and assignment automation that allows employees to get more done in a given time frame. They'll spend time interacting directly with the customer instead of wrestling with the details.

5. Prioritize Tasks

Some tasks will be deemed a higher priority than others, depending on the severity and other important circumstances. Your help desk software can recognize which tasks must be handled sooner rather than later, all while making sure less important items don't fall through the cracks.

6. Reduce Ticketing Errors

Accuracy in ticketing assignments and projects is essential to a strong customer service experience. However, without automated software, your service is more susceptible to human error. More customers will become angry because their service request was never attended to, effectively lowering your reputation and losing you customers.

7. Save Money

It's true that help desk software can be costly depending on your needs and the size of your company. However, it will actually save you money in the long run. Not only will it decrease overhead and speed up your customer support systems, but it will also promote customer retention. Since retention is the best way to support your bottom line, you're already on your way to a stronger service paradigm.

8. Save Time with Electronic Documentation

A great way to cut costs (and reduce waste) in your organization is by using electronic documentation and forms. These are built right into your help desk software and are easy to use. They're faster to fill out and easier to submit to both your service departments and the client.

9. Become More Competitive

Competition is often about providing better service than those in your industry. Help desk software is very useful in this matter. Customers are more likely to stick with a company that has a more productive service system and quick resolutions. You'll also be able to divert the money you've saved with the use of this software to marketing and other areas.

Productivity, customer management, sales, retention, your bottom line, and so much more can be improved with the right help desk software. Any business that wants to stay competitive and provide a superior level of service will invest in this game-changing digital tool.

More Stories By Larry Alton

Larry Alton is an independent business consultant specializing in social media trends, business, and entrepreneurship. Follow him on Twitter and LinkedIn.

Latest Stories
​Blockchain, also known as Distributed Ledger Technology (DLT), can be used for more than just crypto currencies. This presentation discusses how blockchain and the Internet of Things (IOT) can be used for several supply chain management and logistics use cases. Real world examples that utilize the open source project Hyperledger will be discussed.
Gym Solutions is a software as a service (SaaS) solution purpose-built to service the fitness industry, with over 1000 clients servicing over 2 million gym members across 40 countries making Perfect Gym Solutions one of the largest and fastest growing SaaS applications in the fitness industry. Their platform is a comprehensive package of modern modular products for the management of fitness clubs, sports facilities and gyms an end- to end solution, revolutionising the way that gyms are managed. ...
Enterprises are universally struggling to understand where the new tools and methodologies of DevOps fit into their organizations, and are universally making the same mistakes. These mistakes are not unavoidable, and in fact, avoiding them gifts an organization with sustained competitive advantage, just like it did for Japanese Manufacturing Post WWII.
Eric Taylor, a former hacker, reveals what he's learned about cybersecurity. Taylor's life as a hacker began when he was just 12 years old and playing video games at home. Russian hackers are notorious for their hacking skills, but one American says he hacked a Russian cyber gang at just 15 years old. The government eventually caught up with Taylor and he pleaded guilty to posting the personal information on the internet, among other charges. Eric Taylor, who went by the nickname Cosmo...
There's no doubt that blockchain technology is a powerful tool for the enterprise, but bringing it mainstream has not been without challenges. As VP of Technology at 8base, Andrei is working to make developing a blockchain application accessible to anyone. With better tools, entrepreneurs and developers can work together to quickly and effectively launch applications that integrate smart contracts and blockchain technology. This will ultimately accelerate blockchain adoption on a global scale.
As the fourth industrial revolution continues to march forward, key questions remain related to the protection of software, cloud, AI, and automation intellectual property. Recent developments in Supreme Court and lower court case law will be reviewed to explain the intricacies of what inventions are eligible for patent protection, how copyright law may be used to protect application programming interfaces (APIs), and the extent to which trademark and trade secret law may have expanded relev...
The Blockchain Benchmark asks and answers the questions many people want to know about the state of Blockchain: What are the biggest barriers? What was your motivation to get involved? When will it mainstream? Who are the true influencers? What are its top use cases? Who will win over the next 5 years? How will the future unfold? And 20+ other valuable questions.
Ivo Lukas is the Founder/CEO for 24Notion. 24Notion is the first integrated marketing/digital PR & lifestyle agency with special emphasis on giving back to the global communities. With a broad understanding the art of non- traditional marketing, new media, communications and social influence. 24Notion ranked #12 in Corporate Philanthropy nominated by Portland Business Journal Book of List.
SUSE is a German-based, multinational, open-source software company that develops and sells Linux products to business customers. Founded in 1992, it was the first company to market Linux for the enterprise. Founded in 1992, SUSE is the world’s first provider of an Enterprise Linux distribution. Today, thousands of businesses worldwide rely on SUSE for their mission-critical computing and IT management needs.
Provide an overview of the capabilities of Azure Stack allowing you or your customers to adopt truly consistent Hybrid Cloud capabilities to deliver greater productivity in your cloud world. Ultan Kinahan is on a member of the Global Black Belt team at Microsoft with a focus on Azure Stack Hybrid Cloud. Ultan has been in the Azure team since the beginning, Has held roles in Engineering, Sales and now consults with both small to medium size business and the worlds largest organizations on how to ...
SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world's third largest independent software manufacturer. Harness the power of your data and accelerate trusted outcome-driven innovation by developing intelligent and live solutions for real-time decisions and actions on a single data copy. Support next-generation transactional and analytical processing with a broad set of advanced analytics - r...
Mid-sized companies will be pleased with StorageCraft's low cost for this solution compared to others in the market. There are no startup fees, our solution has a predictable monthly cost, highly competitive pricing and offers ongoing value for our partners month after month. By enabling pooling and StorageCraft's 30-days of free virtualization the company removes several concerns surrounding machine size management and disaster recovery testing costs that add to the complexity of implementing a...
Blockchain is a new buzzword that promises to revolutionize the way we manage data. If the data is stored in a blockchain there is no need for a middleman - the distributed database is stored on multiple and there is no need to have a centralized server that will ensure that the transactions can be trusted. The best way to understand how a blockchain works is to build one. During this presentation, we'll start with covering the basics (hash, nounce, block, smart contracts) and then we'll create ...
In addition to 22 Keynotes and General Sessions, attend all FinTechEXPO Blockchain "education sessions" plus 40 in two tracks: (1) Enterprise Cloud (2) Digital Transformation. PRICE EXPIRES AUGUST 31, 2018. Ticket prices: ($295-Aug 31) ($395-Oct 31) ($495-Nov 12) ($995-Walk-in) Does NOT include lunch.
DevOpsSUMMIT at CloudEXPO will expand the DevOps community, enable a wide sharing of knowledge, and educate delegates and technology providers alike. Recent research has shown that DevOps dramatically reduces development time, the amount of enterprise IT professionals put out fires, and support time generally. Time spent on infrastructure development is significantly increased, and DevOps practitioners report more software releases and higher quality. Sponsors of DevOpsSUMMIT at CloudEXPO will b...