News Feed Item

Ahold USA Brands Launch Digital Innovations To Strengthen Customer Loyalty

Brands see record-setting consumer engagement, activation and redemption

CARLISLE, Pa, Oct 12, 2017 /PRNewswire/ -- With the digital age bringing more opportunity for the grocery industry to connect with shoppers both in-store and online, Ahold USA great local brands, Stop & Shop, Giant Food, GIANT/MARTIN'S, and Peapod are rolling out innovative ways to personalize and digitize the shopping experience.

Ahold USA Brands Launch Digital Innovations

"Through the introduction of new technology, Ahold USA brands are able to offer more savings, faster shopping, and a more transparent connection with their customers," said Matt Simon, Vice President, Loyalty and Digital Marketing at Ahold USA.  "Since the implementation of their digital growth strategies, Ahold USA brands have seen record-setting engagement, activation and redemption."

The digital growth strategies include significant investments in new digital tools including relevant digital coupons, new websites, mobile app improvements, and a new recipe center.  These digital innovations are resonating with customers, driving customer loyalty through savings and personalization. The following key milestones have been achieved across all four Ahold USA brands:

  • One million new digital users and counting over last year
  • New "Load to Card" Digital Coupon activations up 179%
  • New, responsive brand websites, leading to 20% growth YTD web traffic over last year
  • 76% increase in monthly app users and tripling of mobile app downloads
  • Over 1 million social media followers across platforms

Not Your Mother's Coupon Book
Eliminating paper cuts forever, Ahold USA brands have made it easier for their shoppers to find and utilize coupons to maximize savings. With the simple push of a button, the "Load to Card" programs directly load digital coupons to loyalty cards. The Load to Card program, including bonus week events, has exceeded expectations with a total of over 174 million digital coupon activations in 2017 to date at Ahold USA brands, which is a 179% increase vs YAG.

Exclusive digital savings are also delivered via email with a total of over 29 million personalized "Load to Card" coupons already loaded this year. In addition to the personalized offers, new digital bonus week events stack an additional $100 dollars in digital coupons to each user's account. 

For those who love to browse their store circular, a new partnership with Flipp has improved the digital circular experience, letting customers quickly clip relevant items, browse bonus buys, add items to their shopping lists and even load coupons directly onto their loyalty cards.

"We have reached a tipping point where American shoppers are engaging in their pre-shop ritual digitally," said Wehuns Tan, CEO of Flipp Corporation. "Ahold USA brands are leaders in showcasing their brand stories through compelling visual merchandising with a digital-first approach. We are excited to partner with Ahold USA to support its brands in driving innovation that gives shoppers the seamless, mobile experience they expect today."

"Putting the customer first is our brands' top priority, and part of that means providing easy to use digital solutions to help her save time and money," said Matt Simon, vice president of loyalty and digital marketing.

Meal Planning Made Easy
What if you could find a delicious recipe online and instantly add all the ingredients to a digital grocery cart? Well dream no more. More than 3,700 delicious recipes featured in Savory Magazine, the monthly magazine published exclusively for Ahold USA brands, are now available at the click of a button with the Savory Shopping Tool. All Savory recipes displayed online on the brands' webpages include the option to transfer ingredients directly into the customer's Peapod digital shopping cart, creating a seamless path for the customers to have exactly what they need delivered directly to their door.

"Today, the consumer does not just shop one way. She's finding meal inspiration online and either filling her grocery cart in the store or virtually," said Carrie Bienkowski, CMO of Peapod, a brand of Ahold USA which is seeing year over year double digit growth as demand for online grocery intensifies.   

"Our brands are able to meet her busy lifestyle and support any way she wants to shop by offering shoppers the option to shop in brick and mortar stores, select grocery pick up at more than 200 locations or opt for at-home delivery via Peapod," continued Simon.

Transparency Matters
Knowing that connecting digitally can create a stronger relationship with customers, this year Ahold USA Brands also launched a new YouTube video campaign, "Fresh Stories." The series, created in an effort to provide meaningful, transparent information to customers about the food they purchase, contains a library of more than 30 engaging and emotional videos about fresh product suppliers that have been viewed over 15 million times this year alone.  As an example, "True North Salmon: A Partnership for Sustainable Seafood" has been viewed over 200,000 times.

With a total of more than 1 million followers for AUSA brands across social media, each brand has also expanded its social media presence by recently launching on Instagram. The highly visual platform will enable Ahold USA brands to develop unique strategies to engage with consumers in fun and unique ways. Customers can connect with their local brand on Instagram at:

  • @stopandshop
  • @giantfood
  • @giantfoodstores
  • @martinsfoodmarkets
  • @PeapodDelivers

You can visit your local Ahold USA brand online at: www.stopandshop.com, www.giantfoodstores.com, www.martinsfoods.com, www.giantfood.com, and www.peapod.com.

About AUSA
Ahold USA is a proud company of Ahold Delhaize, one of the world's largest food retail groups, a leader in supermarkets and e-commerce, and a company at the forefront of sustainable retailing. Ahold USA supports the brands of Stop & Shop, Giant Landover, and Giant Carlisle – that together operate approximately 780 supermarkets with 115,000 associates in 14 states and the District of Columbia along with Peapod, the nation's leading e-commerce grocery shopping/delivery service. For more information, visit www.aholddelhaize.com.

About Flipp
Flipp Corporation is a leading digital marketplace that is reinventing the shopping experience. The Flipp app is a go-to destination for millions of consumers to access digital shopping content from leading North American retailers and brands to help make better purchasing decisions. Flipp (formerly Wishabi) was founded in 2007 and is headquartered in Toronto.  For more information, visit http://corp.flipp.com.

Ahold USA (PRNewsfoto/Ahold USA)

View original content with multimedia:http://www.prnewswire.com/news-releases/ahold-usa-brands-launch-digital-innovations-to-strengthen-customer-loyalty-300535591.html


More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
SYS-CON Events announced today that IBM has been named “Diamond Sponsor” of SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California.
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...
Data scientists must access high-performance computing resources across a wide-area network. To achieve cloud-based HPC visualization, researchers must transfer datasets and visualization results efficiently. HPC clusters now compute GPU-accelerated visualization in the cloud cluster. To efficiently display results remotely, a high-performance, low-latency protocol transfers the display from the cluster to a remote desktop. Further, tools to easily mount remote datasets and efficiently transfer...
SYS-CON Events announced today that TidalScale will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. TidalScale is the leading provider of Software-Defined Servers that bring flexibility to modern data centers by right-sizing servers on the fly to fit any data set or workload. TidalScale’s award-winning inverse hypervisor technology combines multiple commodity servers (including their ass...
As hybrid cloud becomes the de-facto standard mode of operation for most enterprises, new challenges arise on how to efficiently and economically share data across environments. In his session at 21st Cloud Expo, Dr. Allon Cohen, VP of Product at Elastifile, will explore new techniques and best practices that help enterprise IT benefit from the advantages of hybrid cloud environments by enabling data availability for both legacy enterprise and cloud-native mission critical applications. By rev...
Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They are the industry leader in DNS, DHCP, and IP address management, the category known as DDI. We empower thousands of organizations to control and secure their networks from the core-enabling them to increase efficiency and visibility, improve customer service, and meet compliance requirements.
In his session at 21st Cloud Expo, Michael Burley, a Senior Business Development Executive in IT Services at NetApp, will describe how NetApp designed a three-year program of work to migrate 25PB of a major telco's enterprise data to a new STaaS platform, and then secured a long-term contract to manage and operate the platform. This significant program blended the best of NetApp’s solutions and services capabilities to enable this telco’s successful adoption of private cloud storage and launchi...
Cloud Expo, Inc. has announced today that Andi Mann and Aruna Ravichandran have been named Co-Chairs of @DevOpsSummit at Cloud Expo Silicon Valley which will take place Oct. 31-Nov. 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. "DevOps is at the intersection of technology and business-optimizing tools, organizations and processes to bring measurable improvements in productivity and profitability," said Aruna Ravichandran, vice president, DevOps product and solutions marketing...
With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
Amazon is pursuing new markets and disrupting industries at an incredible pace. Almost every industry seems to be in its crosshairs. Companies and industries that once thought they were safe are now worried about being “Amazoned.”. The new watch word should be “Be afraid. Be very afraid.” In his session 21st Cloud Expo, Chris Kocher, a co-founder of Grey Heron, will address questions such as: What new areas is Amazon disrupting? How are they doing this? Where are they likely to go? What are th...
SYS-CON Events announced today that N3N will exhibit at SYS-CON's @ThingsExpo, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. N3N’s solutions increase the effectiveness of operations and control centers, increase the value of IoT investments, and facilitate real-time operational decision making. N3N enables operations teams with a four dimensional digital “big board” that consolidates real-time live video feeds alongside IoT sensor data a...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, will lead you through the exciting evolution of the cloud. He'll look at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering ...
In the fast-paced advances and popularity in cloud technology, one of the most critical factors revolves around concerns for security of your critical data. How to assure both your company and your customers they can confidently trust and utilize your cloud environment is most often top on the list. There is a method to evaluating and providing security that exceeds conventional modes of protecting data both within the cloud as well externally on mobile and other devices. With the public failure...
Digital transformation is changing the face of business. The IDC predicts that enterprises will commit to a massive new scale of digital transformation, to stake out leadership positions in the "digital transformation economy." Accordingly, attendees at the upcoming Cloud Expo | @ThingsExpo at the Santa Clara Convention Center in Santa Clara, CA, Oct 31-Nov 2, will find fresh new content in a new track called Enterprise Cloud & Digital Transformation.