Welcome!

Blog Feed Post

NYC Summit Exhibitor Focus: xMatters

https://46zwyrvli634e39iq2l9mv8g-wpengine.netdna-ssl.com/wp-content/uplo... 360w, https://46zwyrvli634e39iq2l9mv8g-wpengine.netdna-ssl.com/wp-content/uplo... 768w, https://46zwyrvli634e39iq2l9mv8g-wpengine.netdna-ssl.com/wp-content/uplo... 624w, https://46zwyrvli634e39iq2l9mv8g-wpengine.netdna-ssl.com/wp-content/uplo... 1080w" sizes="(max-width: 625px) 100vw, 625px" />

In anticipation of our New York City Summit Event on October 19th, we’re highlighting some of the great partners who will be in attendance in this Exhibitor Series. We’re excited to share our latest Q&A with Abbas Haider Ali, CTO of xMatters. 

AppD: What issues was xMatters founded to address?

AHA: The core principles behind our product are built around making the lives of IT teams better by automating collaboration and improving handling time for all manner of events – failed build, incidents, major outages, service disruptions, application performance issues, and more. Our market focus has been on enterprises who have to support both autonomy and velocity for teams leading their company’s digital transformations, while meeting the compliance, governance, and collaboration requirements that come into play when you have tens of thousands of people in your technology organization.

AppD: What are the main three differentiators for xMatters?

AHA: Our primary differentiators stem from the “integration-driven collaboration” philosophy that we deliver in our product. Whether you’re a developer, infrastructure engineer, DBA, ops engineer, SRE, service desk process owner, or any other member of an IT function in an enterprise, you have a core system or two that serve as the focal point of your day. Our goal is to make it really easy to connect any product into xMatters so that when it needs to get a hold of you or someone on your team, it can do so, utilizing either an on-call schedule or other ruleset, or using other systems in your enterprise to figure out who needs the info and can act on it. Three differentiators that stem from this philosophy include:

  • Enriched Notifications: Since xMattters connects your entire IT ecosystem, every notification can become an actual business insight. Our view is that a single system often provides only one piece of the puzzle that’s required to solve complex issues that arise from managing the software delivery lifecycle.

  • Actionable Alerts: Actionable doesn’t entail just a simple acknowledge, escalate, or resolve sort of behavior—it connects the recipient of an xMatters alert to the workflow to get their job done. The actions in xMatters are not only useful for the immediate recipient and the team that they’re on, but also across teams. This means you can get help from teams outside your service, or if needed, move ownership over to other teams with full context using the appropriate task management system (e.g. JIRA or ServiceNow).

  • Multi-step workflow:  xMatters lays the foundation to connect your data, tools, teams, and people. This means that any business process that spans any combination of entities has the ability to do so in an automated, context-driven, and curated fashion. As data moves at unprecedented velocities to support continuous delivery initiatives, xMatters can make sure that required issues get the visibility and efficient resolution they deserve.

AppD: We have several sessions on DevOps at AppD Summit New York – how can xMatters help speed DevOps adoption?

AHA: DevOps teams in enterprises face unique challenges that xMatters is particularly suited to address. Collaboration and automation are key tenets of a DevOps approach to building and running applications. In an enterprise, the tricky thing is that even the newest applications have dependencies on services that may not run with a DevOps approach. That means you have different parts of enterprise tech teams that run at various velocities, with different tools, under different constraints, and somehow they all have to work under a governance and accountability umbrella that is very different than what you’d find at a startup.

Our integration-driven collaboration approach steps in to allow the DevOps team to get their work done at the pace they need, while the job of moving information across tools and teams is handled transparently by xMatters. Systems of record get current state, updates, and activity logs, while operations teams can move alerts between teams as they need to. And if any of them need to work on something together, it’s a breeze to engage just the people you need into collaborative sessions in the enterprise’s platform of choice – conference calls, web meetings, Slack, Hipchat, etc.

AppD: Tell us about the joint xMatters and AppDynamics story; what does it offer?

AHA: There’s no doubt that application performance management systems are at the heart of how enterprises should be managing their IT business. At the end of the day, it’s the information in AppDynamics that tells companies how effectively they are at serving their internal and external customers. And if something goes wrong, or is about to, it’s a great place to see what’s happening and get into resolution mode quickly and in a targeted fashion. That also means that there’s a very natural connection point between our respective products. When AppDynamics sees something starting to go wrong, call it a “yellow alert,” the integration between our products and the larger xMatters integration ecosystem, is to determine who is best suited to take action on the information or what other system in the tech stack needs to be contextually aware. And the better the AppDynamics early detection is, and the better the xMatters resolution process is, the less of a business impact there will be. For “red alerts,” the impact tends to be immediate in which case the joint value proposition is even stronger.

AppD: Can you share your favorite xMatters customer success story?

AHA: One of my favorite xMatters and AppDynamics joint customer stories is FamilySearch. FamilySearch is the world’s largest, free genealogy organization. They are running 20+ petabytes of data, have 15 million page hits per day and have over 800 new names added to family trees every minute. In 2011, the site had performance issues and their ability to deliver new features was trumped by their need to respond to incidents and fix existing stability issues. Today their team is broad but nimble, and includes a DevOps organization consisting of 300+ engineers split into 45 teams, with each team having responsibility over their specific area. They also have several hundred volunteers who help index and archive assets (photographs, digital documentation, metadata, etc.).

Their event management system was built in-house. For monitoring and operational tools, they use AppDynamics, Splunk, Apica and Jira, which all feed into their event management system. They also integrated xMatters with Slack, giving software developers yet another means of getting events, as well as the ability to collaborate on the solution to problems. Monitoring also occurs at every stage of the application life-cycle. They gather the results of unit testing, acceptance testing, regression testing, and deployment. They gather metrics related to application, server, and network performance. AppDynamics is used as their primary application performance monitoring tool with Apica, and CloudWatch and Splunk as supplementary tools. The organization redefined the architecture, automated everything, and now can continuously deliver features and fixes – on a common platform, and measure for improvement. Uptime is now in the three-9’s range for most components with some in two-9’s.

AppD: Why should delegates come and visit the xMatters booth?

AHA: The xMatters booth is a great place to swing by and talk to one of our engineers who can help map out a delegate’s immediate and cross team toolchain, and walk them through how our product can help them get things done more quickly, minimizing the bombarding of alerts that turn out not to be useful or actionable.

Register here to book your free place at the NYC Summit on October 19th and meet the xMatters team there.

Abbas Haider Ali brings over 16 years of experience in networking, cloud services, software, and cloud communications. As CTO of xMatters, he is responsible for evangelizing the adoption of communications-enabled business processes, and has worked closely with more than 400 global enterprises and IT organizations to create a vision for adopting intelligent communication strategies across business scenarios. Abbas holds a BASc in Computer Engineering from the University of Toronto.

The post NYC Summit Exhibitor Focus: xMatters appeared first on Application Performance Monitoring Blog | AppDynamics.

Read the original blog entry...

More Stories By AppDynamics Blog

In high-production environments where release cycles are measured in hours or minutes — not days or weeks — there's little room for mistakes and no room for confusion. Everyone has to understand what's happening, in real time, and have the means to do whatever is necessary to keep applications up and running optimally.

DevOps is a high-stakes world, but done well, it delivers the agility and performance to significantly impact business competitiveness.

Latest Stories
Continuous Delivery makes it possible to exploit findings of cognitive psychology and neuroscience to increase the productivity and happiness of our teams. In his session at 22nd Cloud Expo | DXWorld Expo, Daniel Jones, CTO of EngineerBetter, will answer: How can we improve willpower and decrease technical debt? Is the present bias real? How can we turn it to our advantage? Can you increase a team’s effective IQ? How do DevOps & Product Teams increase empathy, and what impact does empath...
As many know, the first generation of Cloud Management Platform (CMP) solutions were designed for managing virtual infrastructure (IaaS) and traditional applications. But that's no longer enough to satisfy evolving and complex business requirements. In his session at 21st Cloud Expo, Scott Davis, Embotics CTO, explored how next-generation CMPs ensure organizations can manage cloud-native and microservice-based application architectures, while also facilitating agile DevOps methodology. He expla...
Most technology leaders, contemporary and from the hardware era, are reshaping their businesses to do software. They hope to capture value from emerging technologies such as IoT, SDN, and AI. Ultimately, irrespective of the vertical, it is about deriving value from independent software applications participating in an ecosystem as one comprehensive solution. In his session at @ThingsExpo, Kausik Sridhar, founder and CTO of Pulzze Systems, discussed how given the magnitude of today's application ...
Modern software design has fundamentally changed how we manage applications, causing many to turn to containers as the new virtual machine for resource management. As container adoption grows beyond stateless applications to stateful workloads, the need for persistent storage is foundational - something customers routinely cite as a top pain point. In his session at @DevOpsSummit at 21st Cloud Expo, Bill Borsari, Head of Systems Engineering at Datera, explored how organizations can reap the bene...
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
You know you need the cloud, but you're hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You're looking at private cloud solutions based on hyperconverged infrastructure, but you're concerned with the limits inherent in those technologies. What do you do?
Recently, WebRTC has a lot of eyes from market. The use cases of WebRTC are expanding - video chat, online education, online health care etc. Not only for human-to-human communication, but also IoT use cases such as machine to human use cases can be seen recently. One of the typical use-case is remote camera monitoring. With WebRTC, people can have interoperability and flexibility for deploying monitoring service. However, the benefit of WebRTC for IoT is not only its convenience and interopera...
Sanjeev Sharma Joins June 5-7, 2018 @DevOpsSummit at @Cloud Expo New York Faculty. Sanjeev Sharma is an internationally known DevOps and Cloud Transformation thought leader, technology executive, and author. Sanjeev's industry experience includes tenures as CTO, Technical Sales leader, and Cloud Architect leader. As an IBM Distinguished Engineer, Sanjeev is recognized at the highest levels of IBM's core of technical leaders.
In his general session at 21st Cloud Expo, Greg Dumas, Calligo’s Vice President and G.M. of US operations, discussed the new Global Data Protection Regulation and how Calligo can help business stay compliant in digitally globalized world. Greg Dumas is Calligo's Vice President and G.M. of US operations. Calligo is an established service provider that provides an innovative platform for trusted cloud solutions. Calligo’s customers are typically most concerned about GDPR compliance, application p...
Mobile device usage has increased exponentially during the past several years, as consumers rely on handhelds for everything from news and weather to banking and purchases. What can we expect in the next few years? The way in which we interact with our devices will fundamentally change, as businesses leverage Artificial Intelligence. We already see this taking shape as businesses leverage AI for cost savings and customer responsiveness. This trend will continue, as AI is used for more sophistica...
The 22nd International Cloud Expo | 1st DXWorld Expo has announced that its Call for Papers is open. Cloud Expo | DXWorld Expo, to be held June 5-7, 2018, at the Javits Center in New York, NY, brings together Cloud Computing, Digital Transformation, Big Data, Internet of Things, DevOps, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
SYS-CON Events announced today that Synametrics Technologies will exhibit at SYS-CON's 22nd International Cloud Expo®, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Synametrics Technologies is a privately held company based in Plainsboro, New Jersey that has been providing solutions for the developer community since 1997. Based on the success of its initial product offerings such as WinSQL, Xeams, SynaMan and Syncrify, Synametrics continues to create and hone inn...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...
No hype cycles or predictions of a gazillion things here. IoT is here. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, an Associate Partner of Analytics, IoT & Cybersecurity at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He also discussed the evaluation of communication standards and IoT messaging protocols, data...
Product connectivity goes hand and hand these days with increased use of personal data. New IoT devices are becoming more personalized than ever before. In his session at 22nd Cloud Expo | DXWorld Expo, Nicolas Fierro, CEO of MIMIR Blockchain Solutions, will discuss how in order to protect your data and privacy, IoT applications need to embrace Blockchain technology for a new level of product security never before seen - or needed.