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Is this ITIL’s last gasp?

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.

You probably missed it, but earlier this month something significant took place. Its significance is less about what happened, but rather because of what didn’t.

At FUSION 17, one of the industry’s largest IT Service Management conferences (produced by itSMF USA and HDI), AXELOS announced its planned update of ITIL in 2018.

And the industry gave a collective shrug.

According to AXELOS, owner of the framework, ITIL is “the most widely accepted approach to IT service management in the world.” The company reports that there are millions of worldwide practitioners and that it used by the vast majority of large organizations to help guide and direct their IT operations.

So you would have expected the news that the company will update the framework to be met with lots of press and industry chatter. But as you probably guessed, it was not.

The reason for the lack of interest is the same reason that the company is updating it: ITIL appears to be rapidly reaching the point of irrelevance in a dynamic, agile world that looks very different from the decades-ago world in which it was originally created.

New architectural models, new management approaches and the broader digital transformation of organizations seem to have rendered ITIL a relic of the past.

Still, the substantial investments that organizations around the world have made in certifications, the vast number of technology vendors that have been built up around the framework and the large network of consultants and training companies would suggest that this framework will not pass quietly into the night.

But will this update be enough to keep it from falling into the trench of irrelevance or will this be ITIL’s last gasp?

Read the full article on CIO.com: https://www.cio.com/article/3237225/itil/is-this-itils-last-gasp.html

Read the original blog entry...

More Stories By Jason Bloomberg

Jason Bloomberg is the leading expert on architecting agility for the enterprise. As president of Intellyx, Mr. Bloomberg brings his years of thought leadership in the areas of Cloud Computing, Enterprise Architecture, and Service-Oriented Architecture to a global clientele of business executives, architects, software vendors, and Cloud service providers looking to achieve technology-enabled business agility across their organizations and for their customers. His latest book, The Agile Architecture Revolution (John Wiley & Sons, 2013), sets the stage for Mr. Bloomberg’s groundbreaking Agile Architecture vision.

Mr. Bloomberg is perhaps best known for his twelve years at ZapThink, where he created and delivered the Licensed ZapThink Architect (LZA) SOA course and associated credential, certifying over 1,700 professionals worldwide. He is one of the original Managing Partners of ZapThink LLC, the leading SOA advisory and analysis firm, which was acquired by Dovel Technologies in 2011. He now runs the successor to the LZA program, the Bloomberg Agile Architecture Course, around the world.

Mr. Bloomberg is a frequent conference speaker and prolific writer. He has published over 500 articles, spoken at over 300 conferences, Webinars, and other events, and has been quoted in the press over 1,400 times as the leading expert on agile approaches to architecture in the enterprise.

Mr. Bloomberg’s previous book, Service Orient or Be Doomed! How Service Orientation Will Change Your Business (John Wiley & Sons, 2006, coauthored with Ron Schmelzer), is recognized as the leading business book on Service Orientation. He also co-authored the books XML and Web Services Unleashed (SAMS Publishing, 2002), and Web Page Scripting Techniques (Hayden Books, 1996).

Prior to ZapThink, Mr. Bloomberg built a diverse background in eBusiness technology management and industry analysis, including serving as a senior analyst in IDC’s eBusiness Advisory group, as well as holding eBusiness management positions at USWeb/CKS (later marchFIRST) and WaveBend Solutions (now Hitachi Consulting).

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