Welcome!

Blog Feed Post

Integration Spotlight: Alerting & Notification

To ensure applications meet customer expectations, organizations deploy numerous solutions to monitor, alert, analyze, and share information. Finding the best solution for the job often results in different teams using different tools, causing confusion over what tools are best or where to look first when trying to resolve an incident. For this reason, we’re introducing this blog series to discuss the related solutions in the monitoring landscape. Each blog will cover a description of the category, vendors, common features of the tools, and relevant Catchpoint integrations. Categories to be covered include:

  • Application Performance Monitoring
  • Alerting & Notification
  • Collaboration
  • IT Operations & Analytics
  • Configuration & Release

To kick things off, we’ll start with alerting and notification solutions. The ultimate goal of the monitoring industry is to help ensure the quality of service of systems and applications. A vital part of achieving that goal is a robust alerting system that is capable of informing you of the widest possible variety of conditions including:

  • Availability of service and content
  • Delivery speed and user experience
  • Page size and number of requests
  • Content validation
  • JavaScript failures and system errors
  • Thresholds applied to custom data sources

In many instances, an alert isn’t generated by a single tool, but rather multiple solutions generate alerts regarding the same incident. A recent DEJ study found that 41% of organizations are using 10 or more monitoring tools. Having multiple monitoring tools that are generating alerts creates additional noise that can slow down resolution time.

Each tool has its own notification methods and preferences. Having to maintain alert notification and preferences across multiple tools can lead to administrative challenges and has introduced unnecessary failure points. What happens when an email address isn’t updated in one of the many monitoring tools?

The tools are operating in different silos across the organization. If three different individuals on three different teams receive an alert from their tool of choice, they aren’t seeing the complete picture and are potentially missing context that can help resolve the incident faster. Or, if the same individual receives alerts from more than 10 systems when an incident occurs, that can quickly result in alert fatigue as well.

Being able to collect and correlate alerts in a single place, route them to the correct teams, and escalate when necessary can help identify and resolve problems faster. This is where alerting and notification solutions come in.

Alerting and notification solutions automate large portions of the incident resolution process to help organizations resolve incidents faster and reduce administrative overhead. These systems consume alerts from a wide variety of monitoring tools for consolidation, correlation, and enrichment.

Alerts from disparate systems are gathered and related alerts are correlated. Events can be further enriched by adding insights and context. All of this information is then routed to key stakeholders based on their defined communication preferences and the on-call schedule. Instead of sifting through multiple alerts, a single alert is delivered to the on-call team with all relevant information to quickly identify and resolve the issue.

Catchpoint Integrations

Alerts generated by Catchpoint are one piece of the puzzle when an incident occurs. Correlating and enhancing these events with other monitoring alerts can help cut through the noise. Matching a series of alerts with known patterns and kicking off appropriate workflows and notifications pre-empts problems before customers are affected.

The Alert Webhook from Catchpoint can push data to an alerting & notification system when a test triggers an alert enabling customers to take advantage of the correlation, notification management, on-call scheduling and escalation functionality. Any tool supporting Webhooks or providing a URL to POST data can be used. Alert Webhook templates can be customized to fit a tool’s format and content-type using Macros. Catchpoint customers can get more details on configuring alert webhooks from the Alert Webhook Guide.

A sampling of alerting and notification vendors that Catchpoint integrates with:

BigPanda

BigPanda aggregates and correlates IT alerts to create high-level IT incidents using clustering algorithms to aggregate and normalize data across multiple sources eliminating noise.

OpsGenie

OpsGenie offers an Incident Response Orchestation Platform that enables organizations to consolidate IT alerts, send notifications via multiple channels depending on characteristics of the alert, and define on-call schedules and escalation procedures.

PagerDuty

PagerDuty provides advanced analytics & visibility via their Digital Operations Management Platform. Automatically trigger workflows with dynamic routing, response automation, and on-call management.

ServiceNow

ServiceNow is a cloud-based platform that contextualizes workflows using a single data model. The ServiceNow platform uses machine learning and automated actions to route alerts to the appropriate teams with associated risks.

VictorOps

VictorOps focuses on incident management software built for DevOps. By streamlining the incident management process and aligning teams to collaborate incidents can be rapidly resolved.

 

Integration guides for the alert and notification vendors listed above can be found here:

VictorOps Integration Guide

ServiceNow Integration Guide

PagerDuty Integration Guide

OpsGenie Integration Guide

BigPanda Integration Guide

 

The post Integration Spotlight: Alerting & Notification appeared first on Catchpoint's Blog - Web Performance Monitoring.

Read the original blog entry...

More Stories By Mehdi Daoudi

Catchpoint radically transforms the way businesses manage, monitor, and test the performance of online applications. Truly understand and improve user experience with clear visibility into complex, distributed online systems.

Founded in 2008 by four DoubleClick / Google executives with a passion for speed, reliability and overall better online experiences, Catchpoint has now become the most innovative provider of web performance testing and monitoring solutions. We are a team with expertise in designing, building, operating, scaling and monitoring highly transactional Internet services used by thousands of companies and impacting the experience of millions of users. Catchpoint is funded by top-tier venture capital firm, Battery Ventures, which has invested in category leaders such as Akamai, Omniture (Adobe Systems), Optimizely, Tealium, BazaarVoice, Marketo and many more.

Latest Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
DevOps is under attack because developers don’t want to mess with infrastructure. They will happily own their code into production, but want to use platforms instead of raw automation. That’s changing the landscape that we understand as DevOps with both architecture concepts (CloudNative) and process redefinition (SRE). Rob Hirschfeld’s recent work in Kubernetes operations has led to the conclusion that containers and related platforms have changed the way we should be thinking about DevOps and...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
The next XaaS is CICDaaS. Why? Because CICD saves developers a huge amount of time. CD is an especially great option for projects that require multiple and frequent contributions to be integrated. But… securing CICD best practices is an emerging, essential, yet little understood practice for DevOps teams and their Cloud Service Providers. The only way to get CICD to work in a highly secure environment takes collaboration, patience and persistence. Building CICD in the cloud requires rigorous ar...
Companies are harnessing data in ways we once associated with science fiction. Analysts have access to a plethora of visualization and reporting tools, but considering the vast amount of data businesses collect and limitations of CPUs, end users are forced to design their structures and systems with limitations. Until now. As the cloud toolkit to analyze data has evolved, GPUs have stepped in to massively parallel SQL, visualization and machine learning.
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
"ZeroStack is a startup in Silicon Valley. We're solving a very interesting problem around bringing public cloud convenience with private cloud control for enterprises and mid-size companies," explained Kamesh Pemmaraju, VP of Product Management at ZeroStack, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Enterprises are adopting Kubernetes to accelerate the development and the delivery of cloud-native applications. However, sharing a Kubernetes cluster between members of the same team can be challenging. And, sharing clusters across multiple teams is even harder. Kubernetes offers several constructs to help implement segmentation and isolation. However, these primitives can be complex to understand and apply. As a result, it’s becoming common for enterprises to end up with several clusters. Thi...