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Financial Services Company Uses UltiPro Perception to Give Managers Faster, Better Employee Insight

Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced today that First Horizon, a premier financial services company, is using UltiPro Perception to accelerate its survey process and provide managers with greater strategic insights.

First Horizon has been an Ultimate customer since 2002, using UltiPro to optimize HR operations and improve the employee experience. Prior to moving to UltiPro Perception, however, the company ran its annual Climate Survey, a companywide pulse of employee satisfaction and alignment with company values and goals, through its third-party learning management system. The use of that system for the Climate Survey stretched the technology beyond its design.

As a result, while First Horizon began administration of its survey every August, the process often carried into March, giving managers little time to make changes before the next survey was released. When each Climate Survey closed, HR spent days collecting and compiling survey results. Then, at substantial cost, the financial services company had to send the raw data to an outside consultant to create metrics and reports, which were visible only to HR. Therefore, the HR team had to create and send more than 500 emails, for each company manager, with relevant results.

First Horizon’s HR leadership sought a new survey method that would provide statistically sound analysis, give HR control over how the data is sorted and presented, make dashboards accessible to managers across the organization, and provide results in real time. First Horizon selected UltiPro Perception in July 2017 and completed its rollout in two weeks.

“We launched our annual Climate Survey in August and the feedback has been tremendous. Our employees love it, and I love it,” said Mario Brown, Ed.D., HR consultant at First Horizon. “Employees have taken note of UltiPro Perception’s ease of use, particularly how quick and simple it is to complete the survey. From an HR perspective, the survey creation process was a breeze. I took our regular Climate Survey questions and just dropped them into the system. Although we have different business units, UltiPro Perception lets us present only the most relevant questions to employees in each division.”

Brown reports that he has been monitoring survey participation and results in real time, and has already begun creating reports for multiple stakeholders, including managers, HR and its business partners, and the CHRO.

“With UltiPro Perception, I will be able to provide a summary screen for managers so they can see upfront the traditional drivers of engagement for our company, and how their results for these key metrics compare with the organization overall,” said Brown. “I am also excited to provide our managers with access to the text screen, which shows them open-ended survey responses. With our previous process, our managers would get directional and category information, but they would need to contact my team if they wanted more detail and deeper insights. Now, they can view the comments automatically pulled by UltiPro Perception at the organizational level and the free-text responses for their particular business line. Clickable keywords also provide access to relevant comments, an especially useful tool if you know an issue has been a hotspot in your area.”

“UltiPro Perception allows leaders to gain real-time insight into what matters most to their employees, so they can take the right actions to impact culture, retention, and performance,” said Greg Swick, chief enterprise sales officer at Ultimate. “We are pleased that First Horizon’s managers now have critical data at their fingertips, with access whenever they need it and the data sorted however they want it. UltiPro Perception is putting tools in the hands of First Horizon’s managers that they can leverage for success.”

About Ultimate Software

Ultimate is a leading provider of cloud-based human capital management (HCM) solutions, with more than 35 million people records in the cloud. Ultimate’s award-winning UltiPro delivers HR, payroll, talent, and time and labor management solutions that connect people with the information they need to work more effectively. Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs more than 4,000 professionals. In 2017, Fortune ranked Ultimate #7 on its prestigious 100 Best Companies to Work For list; #1 on its 10 Best Large Workplaces in Technology; and #2 on its 100 Best Workplaces for Women. Also in 2017, Ultimate ranked #7 on Forbes’ 100 Most Innovative Growth Companies and #2 on People’s 50 Companies That Care; the National Customer Service Association named Ultimate the top Service Organization of the Year in the Large-Business category; Gartner positioned Ultimate a “Leader” in its Magic Quadrant for Cloud HCM Suites for Midmarket and Large Enterprises; and Nucleus Research named Ultimate a “Leader” in its HCM Technology Value Matrix. Ultimate has more than 4,000 customers with employees in 160 countries, including Bloomin’ Brands, Culligan International, Feeding America, Major League Baseball, Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America. More information on Ultimate’s products and services for people management can be found at www.ultimatesoftware.com.

About First Horizon

First Horizon National Corp. (NYSE:FHN) provides financial services through its First Tennessee, Capital Bank, FTB Advisors, and FTN Financial businesses. First Horizon operates 350 bank locations across the southern U.S. and 28 FTN Financial offices across the entire U.S. Our banking subsidiary was founded in 1864 and has the 14th oldest national bank charter in the country. Our First Tennessee and Capital Bank brands have the largest deposit market share in Tennessee and one of the highest customer retention rates of any bank in the country. We have been ranked by American Banker as No. 5 among the Top 10 Most Reputable U.S. Banks. Our FTB Advisors wealth management group has more than 300 financial advisors and about $30 billion in assets under administration. FTN Financial is a capital markets industry leader in fixed income sales, trading and strategies for institutional customers in the U.S. and abroad. We have been recognized as one of the nation’s best employers by Working Mother and American Banker magazines and the National Association for Female Executives. More information is available at www.FirstHorizon.com.

UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.

Follow Ultimate Software on Twitter: www.twitter.com/UltimateHCM and on LinkedIn: http://linkd.in/UltimateHCM

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