News Feed Item

CORRECTING and REPLACING Enterprise Chatbot Platform Leader Kore.ai Releases Bots Platform 6.1; Names Citigroup International ex-CIO As Strategic Advisor

Please replace the release dated February 12, 2018, with the following corrected version due to multiple revisions.

The corrected release reads:


Next generation capabilities bring conversational AI benefits much closer for enterprises

Kore.ai Inc., a leader in conversational AI solutions for the enterprise sector, today announced the release of Bots Platform 6.1, which comes with features that promise to deliver a whole new experience of bot building for global companies. Sporting a new look and feel, the latest version of Bot Builder enables enterprises to get things done quicker and easier, and empowers them to better analyze how well their chatbots are performing against user expectations.

As conversational computing becomes mainstream, chatbot platforms are expected to deliver more, by handling multiple tasks with greater analytics. Kore.ai’s new platform has features for supporting bot-to-bot communication via universal bots, enabling better natural language processing (NLP), facilitating deeper understanding of bot performance, and delivering greater efficiencies in terms of handling multiple intents in a single sentence or more intuitive user interface. In addition, the platform now supports 22 digital, IVR and voice assistant channels - so a single bot defined once can be instantly deployed across all channels with channel specific configurations as needed.

More than 75 of the Fortune 2,000 companies and an increasing ecosystem of developers wanting to develop bots on our platform will benefit from this new release.

"Our promise has always been to design an end-to-end platform, running in the cloud or on-prem, creating secure, smart, conversational and quick-to-market bots for enterprises. We’ve bolstered our Kore Bots Platform with rich new capabilities for enterprises, and are also bringing in fresh thinking into how AI-powered conversational solutions could be engineered better for specific industries. To advise us on how to create strategic digital value through great customer engagement, we are expanding our team. I am thrilled to welcome Devendra Kumar (DK) Sharma, former CIO of Citigroup International, into the Kore.ai family as a strategic advisor,” said Raj Koneru, CEO and founder of Kore.ai.

Florida-based DK Sharma will be part of Kore.ai’s advisory board, he said. DK is the CEO of a financial services startup that focuses on delivering Speciality Finance / lending solutions with a mission to Democratize Access to Affordable Credit.

Accepting his appointment, DK said, “Kore.ai has a powerful and unique combination: the unlimited potential for growth and strategic relevance in an emerging technology space, and a culture that Raj has fostered of collaboration, diversity, respect, and innovation. I could not be more excited to join Kore.ai as a strategic advisor.”

The Kore Bots Platform 6.1.0 Features

A whole new bot builder experience

Bot Builder 6.1 comes with collapsible sidebar navigation and revised layouts for getting things done quicker and easier.

Better Bot Insights

The latest platform allows enterprises to analyze bot performance to view most frequent utterances that matched or failed to match any intent. It demystifies natural language processing by providing a detailed analysis of how user utterances are processed by its NLP engine for better intent identification. In addition, how user defined utterances are classified against each bot task can also be viewed graphically now.

Universal Bot

The latest platform enables developers to string together individual bots to create a multi-purpose, branded universal bot or virtual personal assistant (VPA) that communicates with multiple bots for a person. The universal bot essentially takes the user’s requests and determines which bot to call to tackle the task at hand, multi-tasking on the person’s behalf.

Smart Alerts

This feature automatically subscribes bot users to alert notifications as part of dialog journey. Alert parameters can be dynamically passed to the bot during runtime and notifications can be auto expired based on preset limit.

IVR Voice Support

Kore.ai's IVR integration (channel) allows customers to integrate their IVR application flows with conversational bots built on Kore.ai platform. This integration allows synchronous or asynchronous https communication with IVR systems to further help customer support. The new channel, at a functional level, help companies to integrate their existing processes to the conversational bots to deliver better customer communication and faster query resolution.

About DK Sharma

DK is a highly accomplished executive with nearly 30 years of experience in managing and implementing a variety of consumer banking technology platforms and operations capabilities across the world. As Citigroup International CIO, DK played a key role in the bank’s technology evolution. His initiatives on core operating platforms, digital transformation, hybrid cloud platforms and agile process frameworks helped drive speed and agility while reducing total cost of ownership.

DK is also an active investor in a few Big Data Analytics related startups.

About Kore.ai

Kore.ai specializes in AI-rich conversational solutions to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things.

Recognized by Gartner, with more than 150 pre-built bots that leverage AI, ML, NLP and speech recognition, Kore.ai is a strategic partner of choice for Facebook, SAP and Cisco, leading other global major system integrator companies.

SOURCE Kore.ai Inc.

Related Links


More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Latest Stories
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
The cloud era has reached the stage where it is no longer a question of whether a company should migrate, but when. Enterprises have embraced the outsourcing of where their various applications are stored and who manages them, saving significant investment along the way. Plus, the cloud has become a defining competitive edge. Companies that fail to successfully adapt risk failure. The media, of course, continues to extol the virtues of the cloud, including how easy it is to get there. Migrating...
The use of containers by developers -- and now increasingly IT operators -- has grown from infatuation to deep and abiding love. But as with any long-term affair, the honeymoon soon leads to needing to live well together ... and maybe even getting some relationship help along the way. And so it goes with container orchestration and automation solutions, which are rapidly emerging as the means to maintain the bliss between rapid container adoption and broad container use among multiple cloud host...
Blockchain is a shared, secure record of exchange that establishes trust, accountability and transparency across business networks. Supported by the Linux Foundation's open source, open-standards based Hyperledger Project, Blockchain has the potential to improve regulatory compliance, reduce cost as well as advance trade. Are you curious about how Blockchain is built for business? In her session at 21st Cloud Expo, René Bostic, Technical VP of the IBM Cloud Unit in North America, discussed the b...
Imagine if you will, a retail floor so densely packed with sensors that they can pick up the movements of insects scurrying across a store aisle. Or a component of a piece of factory equipment so well-instrumented that its digital twin provides resolution down to the micrometer.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life settle...
The need for greater agility and scalability necessitated the digital transformation in the form of following equation: monolithic to microservices to serverless architecture (FaaS). To keep up with the cut-throat competition, the organisations need to update their technology stack to make software development their differentiating factor. Thus microservices architecture emerged as a potential method to provide development teams with greater flexibility and other advantages, such as the abili...
Blockchain. A day doesn’t seem to go by without seeing articles and discussions about the technology. According to PwC executive Seamus Cushley, approximately $1.4B has been invested in blockchain just last year. In Gartner’s recent hype cycle for emerging technologies, blockchain is approaching the peak. It is considered by Gartner as one of the ‘Key platform-enabling technologies to track.’ While there is a lot of ‘hype vs reality’ discussions going on, there is no arguing that blockchain is b...
Product connectivity goes hand and hand these days with increased use of personal data. New IoT devices are becoming more personalized than ever before. In his session at 22nd Cloud Expo | DXWorld Expo, Nicolas Fierro, CEO of MIMIR Blockchain Solutions, will discuss how in order to protect your data and privacy, IoT applications need to embrace Blockchain technology for a new level of product security never before seen - or needed.
As Marc Andreessen says software is eating the world. Everything is rapidly moving toward being software-defined – from our phones and cars through our washing machines to the datacenter. However, there are larger challenges when implementing software defined on a larger scale - when building software defined infrastructure. In his session at 16th Cloud Expo, Boyan Ivanov, CEO of StorPool, provided some practical insights on what, how and why when implementing "software-defined" in the datacent...
ChatOps is an emerging topic that has led to the wide availability of integrations between group chat and various other tools/platforms. Currently, HipChat is an extremely powerful collaboration platform due to the various ChatOps integrations that are available. However, DevOps automation can involve orchestration and complex workflows. In his session at @DevOpsSummit at 20th Cloud Expo, Himanshu Chhetri, CTO at Addteq, will cover practical examples and use cases such as self-provisioning infra...
As DevOps methodologies expand their reach across the enterprise, organizations face the daunting challenge of adapting related cloud strategies to ensure optimal alignment, from managing complexity to ensuring proper governance. How can culture, automation, legacy apps and even budget be reexamined to enable this ongoing shift within the modern software factory? In her Day 2 Keynote at @DevOpsSummit at 21st Cloud Expo, Aruna Ravichandran, VP, DevOps Solutions Marketing, CA Technologies, was jo...
You know you need the cloud, but you’re hesitant to simply dump everything at Amazon since you know that not all workloads are suitable for cloud. You know that you want the kind of ease of use and scalability that you get with public cloud, but your applications are architected in a way that makes the public cloud a non-starter. You’re looking at private cloud solutions based on hyperconverged infrastructure, but you’re concerned with the limits inherent in those technologies.
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
Nordstrom is transforming the way that they do business and the cloud is the key to enabling speed and hyper personalized customer experiences. In his session at 21st Cloud Expo, Ken Schow, VP of Engineering at Nordstrom, discussed some of the key learnings and common pitfalls of large enterprises moving to the cloud. This includes strategies around choosing a cloud provider(s), architecture, and lessons learned. In addition, he covered some of the best practices for structured team migration an...